AC Hotel by Marriott San Jose Downtown

Hotels
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AC Hotels by Marriott
8.7 (559 reviews)
350 West Santa Clara Street , San Jose , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Luggage storage
Express check-in/check-out
Soundproof rooms
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Modern rooms
Good amenities
Cons:
Uncomfortable bed
Noisy guests
Parking fees
Limited food options

Categories

Cleanliness
8.39
Many reviews mention cleanliness positively, but some complaints about noise indicate lower perceived quality.
Service
9.06
Staff were frequently praised for their friendliness and efficiency in managing check-ins.
Location
9.2
The hotel is in a great location, close to multiple attractions.
Room Quality
8.55
Rooms described as clean and modern, although some had issues with noise.
Amenities
8.68
Amenities like the pool and workout facilities received positive mentions.
Value for Money
8.64
Despite some mentions of high prices, most felt it was worth it for the overall experience.
Food and Beverage
8.19
Some reviews mentioned limited breakfast options.
Overall Experience
8.86
Most guests had a positive stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:31

Property Description

Luxurious Accommodations
AC Hotel by Marriott San Jose Downtown offers well-appointed air-conditioned rooms with modern amenities including a flat-screen TV, desk, and a private bathroom. Guests can enjoy a comfortable stay with complimentary WiFi and stylish decor, providing a relaxing retreat after a day of exploring the city.

Impressive Facilities
This hotel boasts an outdoor swimming pool, fitness centre, shared lounge, restaurant, and bar for guests to unwind and socialize. Additionally, the 24-hour front desk, ATM, and luggage storage ensure convenience and ease throughout your stay.

Convenient Location
Located near major attractions like the San Jose Convention Center and transportation hubs, AC Hotel is the perfect choice for travelers interested in exploring the city. With easy access to the airport, guests can seamlessly continue their journey after a pleasant stay.

Experience luxury and convenience at AC Hotel by Marriott San Jose Downtown. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8.7
Based on 559 reviews
Cleanliness: 8.39
Service: 9.06
Location: 9.2
Room Quality: 8.55
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.19
Overall Experience: 8.86
N
Noreen • couple • us
9
2026-02-14 • via Nuitee
J
Jessica • couple • us
10
2026-01-31 • via Nuitee
L
Lucero • family_with_children • us
10
Pros:

The cleanliness

2026-01-27 • via Nuitee
A
Ana Karina • family_with_children • br
10
Pros:

Próximo a Downtown. Caminhada a pé
Excelente conforto do quarto, limpeza. Mesmo perto do centro , muito silencioso

Cons:

Nada. Foi perfeito

2026-01-26 • via Nuitee
S
Shaheen • couple • us
10
Comfortable and easy to find
Pros:

Clean

Cons:

Free breakfast

2026-01-23 • via Nuitee
B
Benjamin • couple • us
6
2026-01-20 • via Nuitee
R
Ramona • couple • us
9
2026-01-20 • via Nuitee
A
Amalia • couple • us
10
2026-01-20 • via Nuitee
H
Hannah • couple • us
8
2026-01-20 • via Nuitee
N
Nils • couple • us
9
2026-01-19 • via Nuitee
M
Mackenzie • couple • us
10
2026-01-19 • via Nuitee
B
Beatriz • couple • us
10
Pros:

Location

Cons:

Front desk representative wasn’t very nice

2026-01-19 • via Nuitee
F
Fallon • couple • us
10
2026-01-15 • via Nuitee
C
Charmika • couple • us
8
Overall, I did enjoy the place.
Pros:

I loved how it was convenient in the downtown area. I didn’t have to move my car to go anywhere. The room was spacious. The staff were very nice.

Cons:

I didn’t like the fact that as I was getting ready for bed that when I pulled back the blankets, there was a sheet on the bed that had blood stains EVERYWHERE on it. It was so disgusting so I took the sheet downstairs to tell front desk and all I was given was a new set of clean sheets to change the bed. I want offered a new room. I had to sleep continue on the same mattress my husband and I. I felt disgusting the whole time knowing I had to continue to sleep on a mattress that was in contact with blood. And I’m sure the housekeeper saw that before she/he was in the process of making the bed.

2026-01-12 • via Nuitee
M
Medal • couple • us
10
2026-01-12 • via Nuitee
J
Jon • couple • us
7
Walking distance to sap arena
Pros:

Location is great

Cons:

Parking costs money and it’s off site

2026-01-05 • via Nuitee
G
Giulio • family_with_children • us
10
2026-01-05 • via Nuitee
A
Allison • extended_group • us
10
2026-01-05 • via Nuitee
T
Trevor • couple • us
10
2025-12-29 • via Nuitee
A
April • couple • us
7
Clean hotel with nice accommodations and easy parking / access to performing arts and convention center attractions
Pros:

Great location and clean facilities

Cons:

Uncomfortable bed. Rowdy crowds due to sporting events in the evening.

2025-12-26 • via Nuitee