Facilities

Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Multilingual staff
Smoke-free property
Wedding services
Express check-in
Tours/ticket assistance
See all facilities

Review Highlights

Cons:
Poor handling of reservation errors

Categories

Cleanliness
6.75
Negative sentiment due to the error handling and lack of flexibility regarding reservation changes.
Service
8.25
Standard service standard for a hotel of this rating.
Location
8.25
Standard quality for this hotel tier.
Room Quality
8.25
Standard quality for this hotel tier.
Amenities
8.25
Standard quality for this hotel tier.
Value for Money
8.25
Standard quality for this hotel tier.
Food and Beverage
8.25
Standard quality for this hotel tier.
Overall Experience
7.75
Overall experience impacted by the service issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:51

Property Description

Discover your perfect getaway at Hotel52, where comfort meets convenience in the heart of Playa del Carmen.

Recreational Amenities
Unwind with our stunning outdoor pool, or rent a bicycle to explore the vibrant surroundings. Our swim-up bar beckons for refreshing cocktails as you bask in the sun.

Accommodations
With 83 air-conditioned rooms equipped with flat-screen TVs, cable entertainment, and complimentary bottled water, your stay promises relaxation and comfort.

Prime Location
Just a short stroll from Mamitas Beach and the bustling Quinta Avenida, immerse yourself in the local culture and beach life. Enjoy easy access to major attractions while being surrounded by everything Playa del Carmen has to offer.

Experience the magic of Hotel52 and take the first step towards your unforgettable vacation—book your stay today!

Important information:

  • Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8
Based on 107 reviews
Cleanliness: 6.75
Service: 8.25
Location: 8.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 8.25
Overall Experience: 7.75
S
Stacy
2
Pros:

I made this reservation late one night and had an error on the dates. I tried immediately to contact the hotel and they insisted I fix it through Expedia, however, when Expedia finally got a hold of them they wouldn't allow the correction, so I am now out the money for the reservation.

2025-08-24 via Nuitee
N
Nithin family_with_children
8
Pros:

its close to 5th avenue so you can just walk everywhere. lots of shopping and dining options

2025-07-04 via Nuitee
M
Marian Moreno family
10
Pros:

Clean and cold.

2025-06-10 via Nuitee
R
Rafael
6
Pros:

.

2025-06-05 via Nuitee
R
Rock
10
Nice !!!
Pros:

Good place to stay, with on site bike rental. Everything was clean and the service was good and helpful

2025-04-22 via Nuitee
G
Grigory
6
Pros:

Overall I've expected more from "4-star" hotel. The room is veeery basic and minimalistic. I stayed at 4th floor, "under" the cafe. Every morning at 6am they started moving tabels/chairs/something. And it's loud, and made me woke up. Stuff is nice and friendly.

2025-04-20 via Nuitee
J
Jessica family
10
Pros:

We had a great 2-night stay at Hotel 52. Traveled with teen and pre-teen. Breakfast and pool on the roof was lovely.

2025-04-20 via Nuitee
F
Frank partner
8
Pros:

It is very basic, but the bed is great, room is quiet and the rooftop area very nice!

2025-04-05 via Nuitee
J
Justin
6
Pros:

Would have been a great spot but the set up for the buffet every day was the noisiest thing I've ever heard in a hotel.
I was 2 floors down from the roof and it woke me up daily at 6am.
I ended up changing to another hotel. The staff were great and the location was good. Close to a lot of restaurants and 5th Ave hustle. There was mold in the shower which I had them clean upon arrival, but it never did fully clean up. Couldn't smell it and it didnt make my eyes hurt so wasnt too bad. Bed was decent and rooftop area was nice. If you don't choose the buffet breakfast, your coffee will be the price of a good Americano up the street. Would have appreciated a more friendly price for guests.

2025-03-27 via Nuitee
B
Beatriz Mariana Medina family
8
Pros:

No tienen indicaciones de la política de toallas o llaves ni cómo usar la caja de seguridad, las puertas de los baños no cierran, el mantenimiento es súper limitado. Los empleado son amables y cálidos.

2025-03-15 via Nuitee
S
Sabrina partner
6
Pros:

The staff were friendly and helpful. A fridge in the room would have been nice.
The pool area was nice, seating was limited due to the amount of bird poop on the chairs

2025-03-11 via Nuitee
R
Ryan partner
10
Pros:

Staff was super helpful with everything! Rooms and beds are great! Loved the location. Everything was walking distance

2025-02-25 via Nuitee
T
Travis
8
Pros:

The hotel is in a great location. You literally walkout to the main strip where everything is located. The hotel doesn’t have a gym but there are some nearby. I highly recommend going to a gym called Evolve. The rooms are nice and I had great customer service at the front desk. Nobody really used the swimming pool because the beach is so close.

2025-02-21 via Nuitee
R
Robin
6
Pros:

Great location, rooms are big but smell moldy. We had to move to another room. We paid xtra for parking and it was based on availability only. We parked on the street.

2025-02-20 via Nuitee
S
Steve partner
8
Pros:

Nice place! Been before and will return again. A few minor annoyances, like a room safe that didn’t work, and was too small to keep a laptop. But the staff are great! Underground parking is great.!

2025-02-19 via Nuitee
J
Jose Raul Sixto
10
Pros:

I really like this property and then everything you needed a rooftop pool restaurant for breakfast and simple but well equipped bedrooms. The beds were very comfortable in the lemons were very nice

2025-02-16 via Nuitee
M
Maria Guadalupe Mulgado family
10
Pros:

Easy and fast check in with the upset hospitality.

2025-02-14 via Nuitee
W
William
10
Beautiful Rooftop Patio and Pool
Pros:

Hotel 52 was a great choice for a basic room, close to everything with a beautiful rooftop pool and patio. I will be back.

2025-02-13 via Nuitee
P
Peggy
6
Pros:

The Hotel is nice

2025-02-11 via Nuitee
M
micheal john friends
10
Pros:

Was a great hotel

2025-02-09 via Nuitee