Hotel Star Express Puebla - Central CAPU

Hotels
8.6 (208 reviews)
Blvd. De la Pedrera, 3119 Esq. Blvd. Norte , Puebla , mx

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness and comfort of rooms
Polite and helpful staff
Delicious breakfast options
Good location near transport hubs
Cons:
Noise issues from other guests
Fitness facilities below expectations
Rooms smaller than advertised
Surrounding area not appealing

Categories

Cleanliness
8.36
Several reviews highlighted cleanliness positively, though some mentioned noise issues that may affect the perceived cleanliness.
Service
9.33
The staff were frequently praised for being polite and helpful, contributing to a very positive sentiment.
Location
8.87
Location was noted positively for proximity to the bus station, although some reviews indicated concerns regarding the surrounding area.
Room Quality
7.82
Some reviews mentioned that rooms were smaller than expected, affecting their overall comfort.
Amenities
7.85
Amenities like fitness facilities were underwhelming, but other amenities such as breakfast were praised.
Value for Money
8.31
General consensus indicated that it provides decent value for an overnight stay.
Food and Beverage
9.36
Breakfast was frequently described as delicious with many options, significantly enhancing the experience.
Overall Experience
8.93
Overall positive experiences with a few noted drawbacks still lead to an overall satisfactory rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:12

Property Description

Luxurious 4-Star Accommodation: Hotel Star Express Puebla offers upscale lodging in Puebla, conveniently located near major attractions like Biblioteca Palafoxiana and Puebla Convention Centre.

Top-Notch Facilities: Enjoy the convenience of a restaurant, room service, and a 24-hour front desk during your stay. Benefit from complimentary high-speed WiFi throughout the property, ensuring you stay connected.

Convenient Amenities: Relax in well-equipped rooms featuring modern amenities such as a flat-screen TV, private bathroom, and comfortable bedding. Take advantage of services like ironing, a business center, and a gym for a seamless stay.

Experience comfort and convenience at Hotel Star Express Puebla - Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 208 reviews
Cleanliness: 8.36
Service: 9.33
Location: 8.87
Room Quality: 7.82
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 8.93
M
Miriam • family_with_children • mx
10
2026-02-26 • via Nuitee
M
Millan • family_with_children • mx
9
2026-02-25 • via Nuitee
E
Eduardo • family_with_children • mx
10
Pros:

Todo excelente

2026-02-24 • via Nuitee
L
Laura Patricia • solo_traveller • mx
8
2026-02-22 • via Nuitee
D
Dana • family_with_children • mx
9
2026-02-22 • via Nuitee
C
Cortes • family_with_children • mx
9
2026-02-22 • via Nuitee
C
Claudia • solo_traveller • mx
10
¡Formidable!
2026-01-20 • via Nuitee
N
Nofar • family_with_children • il
5
2026-01-20 • via Nuitee
A
azamar • family_with_children • mx
10
Pros:

El servicio de cocina o comedor y la atención x parte de todo el personal

Cons:

Q haya bares cerca

2026-01-18 • via Nuitee
I
Ilana • couple • ca
9
Clean, comfortable stay perfectly suited for someone looking to be close to the central bus station
Pros:

The place was so clean! The bed was comfortable. The water in the shower was hot, great pressure, spacious. The staff were very polite and helpful. There was free parking and the breakfast was decent (it's not buffet style - you pick from a predetermined selection).

Cons:

The fitness facilities should be advertised as more like a room with two machines, one of which was not operational. This shouldn't dissuade anyone from picking the place though as fitness facilities aren't really what hotels/motels are for.

2026-01-10 • via Nuitee
I
Ismael • solo_traveller • us
10
2026-01-10 • via Nuitee
V
Von-thaden • solo_traveller • mx
10
2026-01-08 • via Nuitee
M
Marin • family_with_children • mx
8
Muy bien
Pros:

Atención y amabilidad del staff

Cons:

Creo que necesita una nueva pintura en la fachada y estaría de 10

2026-01-07 • via Nuitee
S
Santiago Altamirano • family_with_children • mx
10
Pros:

La atención del personal y el servicio.

Cons:

Sin comentarios.

2026-01-04 • via Nuitee
R
RICARDO • couple • mx
8
Excelente experiencia!
Pros:

El desayuno es fabuloso! Nos encantó y estuvo excelente, definitivamente excedió nuestras expectativas, más porque íbamos en plan con tiempo medido y fue de muchísima ayuda, estaba delicioso y muy tranquilo en general.

Cons:

El cuarto estuvo mucho más pequeño de lo que parece en las fotos. Eso no es necesariamente un punto negativo, solo que si nos guiamos por las fotos, pareciera ser más amplio. Definitivamente en la habitación que nos quedamos únicamente cabíamos dos personas, muy complicado con niños de haber sido requerido.

2025-12-31 • via Nuitee
F
Francisco • family_with_children • cl
7
Bueno para una sola noche, de pasada
Pros:

Habitaciones y baño limpio

Cons:

Se escucha literalmente todo, no se puede dormir. Por ese precio, se pueden encontrar hoteles mejores.

2025-12-31 • via Nuitee
H
Hernandez Andrade • family_with_children • mx
10
Exelente
Pros:

Ubicación y servicio

Cons:

Todo bienodo bien

2025-12-31 • via Nuitee
M
Magalie • family_with_children • mx
8
Pros:

Tout

Cons:

Le petit-déjeuner est très limite car il n'y a pas beaucoup à manger

2025-12-25 • via Nuitee
F
Ferro • family_with_children • mx
7
Lugar solo para dormir en lugar de un motel
Pros:

Si vas a la terminal y solo a dormir esta bien

Cons:

La zona no es linda y sobre el desayuno nunca me dijeron la hora, cerraron a las 10am y no pude tomarlo

2025-12-24 • via Nuitee
M
Manuela • solo_traveller • de
7
2025-12-15 • via Nuitee