Hotel Star Express Puebla - Central CAPU

Hotels
8.6 (208 reviews)
Blvd. De la Pedrera, 3119 Esq. Blvd. Norte , Puebla , mx

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness and comfort of rooms
Polite and helpful staff
Delicious breakfast options
Good location near transport hubs
Cons:
Noise issues from other guests
Fitness facilities below expectations
Rooms smaller than advertised
Surrounding area not appealing

Categories

Cleanliness
8.36
Several reviews highlighted cleanliness positively, though some mentioned noise issues that may affect the perceived cleanliness.
Service
9.33
The staff were frequently praised for being polite and helpful, contributing to a very positive sentiment.
Location
8.87
Location was noted positively for proximity to the bus station, although some reviews indicated concerns regarding the surrounding area.
Room Quality
7.82
Some reviews mentioned that rooms were smaller than expected, affecting their overall comfort.
Amenities
7.85
Amenities like fitness facilities were underwhelming, but other amenities such as breakfast were praised.
Value for Money
8.31
General consensus indicated that it provides decent value for an overnight stay.
Food and Beverage
9.36
Breakfast was frequently described as delicious with many options, significantly enhancing the experience.
Overall Experience
8.93
Overall positive experiences with a few noted drawbacks still lead to an overall satisfactory rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:12

Property Description

Luxurious 4-Star Accommodation: Hotel Star Express Puebla offers upscale lodging in Puebla, conveniently located near major attractions like Biblioteca Palafoxiana and Puebla Convention Centre.

Top-Notch Facilities: Enjoy the convenience of a restaurant, room service, and a 24-hour front desk during your stay. Benefit from complimentary high-speed WiFi throughout the property, ensuring you stay connected.

Convenient Amenities: Relax in well-equipped rooms featuring modern amenities such as a flat-screen TV, private bathroom, and comfortable bedding. Take advantage of services like ironing, a business center, and a gym for a seamless stay.

Experience comfort and convenience at Hotel Star Express Puebla - Book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 208 reviews
Cleanliness: 8.36
Service: 9.33
Location: 8.87
Room Quality: 7.82
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 8.93
J
Josue • couple • mx
10
2026-03-19 • via Nuitee
O
Osmin • solo_traveller • mx
4
Cons:

The room provided was not the one shown in the pictures. It was smaller, the bed was smaller, the room didn't even had a window

2026-03-18 • via Nuitee
J
Jesus Yanni • extended_group • mx
10
Pros:

El desayuno estaba delicioso, justo lo que se necesita para comenzar el día, la zona donde se encuentra ubicado el hotel es muy buena, ya que al rededor hay lugares de comida ya sea de cadena o local.

2026-03-17 • via Nuitee
F
Fratini • family_with_children • it
9
2026-03-17 • via Nuitee
R
Rodriguez • family_with_children • mx
10
Pros:

Todo muy bien y el personal muy atento.
Volveré a hospedarme otra vez.
Gracias.

2026-03-17 • via Nuitee
P
Paulo Jair García Velezmoro • family_with_children • pe
10
2026-03-16 • via Nuitee
G
Graciela • family_with_children • mx
9
Pros:

El desayuno, muy rico y completo además de las sras que atienden muy amables

Cons:

Los cuartos muy pequeños

2026-03-14 • via Nuitee
B
Bianca • family_with_children • mx
7
Desayuno muy rico, cerca de la capu
Pros:

El desayuno estuvo muy rico.
La ubicación muy conveniente cerca de la capu.
Personal amable.

2026-03-13 • via Nuitee
J
John • solo_traveller • us
7
Great Value Stay Near Puebla CAPU
Pros:

The hotel is well-located next to the bus station. It's a nice place to stay for a night or two. The area around the hotel isn't very nice or safe, and I would not walk alone at night. The wifi is fast, and the beds are comfortable. I appreciated how hot the water was and the very clean shower. The breakfast was a pleasant surprise. Many cooked-to-order options, fresh fruit, and unlimited coffee. The management was very accommodating. They allowed me to reschedule my nonrefundable reservation due to illness. I'd stay again if I needed a place near the bus station.

Cons:

The area around the hotel is very run-down, with many questionable characters, but that is not the hotel's fault. I would have liked a fan in the room, as Puebla can get quite warm.

2026-03-11 • via Nuitee
E
Eric Abraham • family_with_children • mx
10
2026-03-06 • via Nuitee
M
marie helene • family_with_children • fr
9
2026-03-04 • via Nuitee
I
Irma del Carmen • family_with_children • mx
10
Pros:

Excelente

2026-03-01 • via Nuitee
M
Miriam • family_with_children • mx
10
2026-02-26 • via Nuitee
M
Millan • family_with_children • mx
9
2026-02-25 • via Nuitee
E
Eduardo • family_with_children • mx
10
Pros:

Todo excelente

2026-02-24 • via Nuitee
D
Dana • family_with_children • mx
9
2026-02-22 • via Nuitee
L
Laura Patricia • solo_traveller • mx
8
2026-02-22 • via Nuitee
C
Cortes • family_with_children • mx
9
2026-02-22 • via Nuitee
C
Claudia • solo_traveller • mx
10
¡Formidable!
2026-01-20 • via Nuitee
N
Nofar • family_with_children • il
5
2026-01-20 • via Nuitee