City Garden Hotel

Hotels
8.2 (287 reviews)
TB457, TB458 & TB459 Block M, Bandar Sabindo, Tawau , Tawau , my

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Fire extinguishers
Smoke alarms
CCTV outside property
See all facilities

Review Highlights

Pros:
Great staff
Good location
Value for money
Cons:
Bathroom cleanliness
Missing amenities

Categories

Cleanliness
6.91
Several reviews highlight unclean areas, particularly bathrooms.
Service
9.38
Staff is frequently praised for their helpfulness and friendliness.
Location
8.92
Centrally located with easy access to public transport and restaurants.
Room Quality
7.37
Rooms are described as large but with some issues like cold water and uncomfortable beds.
Amenities
7.9
Basic amenities present but some items like fridges are missing.
Value for Money
8.86
Good value for the price, but improvements needed in cleanliness and room quality.
Food and Beverage
7.41
Limited breakfast options available, but nearby food choices are mentioned positively.
Overall Experience
8.88
Mixed experiences but overall satisfactory for the price and service received.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:03

Property Description

Modern Amenities
Enjoy air-conditioned rooms with a desk, kettle, flat-screen TV, and a private bathroom at City Garden Hotel, complete with free WiFi.

Family-Friendly
Indulge in a comfortable stay with family rooms available at our hotel in the heart of Tawau.

Convenient Location
Just 30 km from Tawau Airport, City Garden Hotel offers convenience and comfort for your travels.

Book your stay at City Garden Hotel now to experience comfort and convenience during your visit to Tawau.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: TWU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 287 reviews
Cleanliness: 6.91
Service: 9.38
Location: 8.92
Room Quality: 7.37
Amenities: 7.9
Value for Money: 8.86
Food and Beverage: 7.41
Overall Experience: 8.88
H
Hamidah • couple • my
10
2026-03-09 • via Nuitee
S
Shing Hei • solo_traveller • hk
10
2026-03-01 • via Nuitee
I
Iskandar • extended_group • my
9
2026-03-01 • via Nuitee
M
MOHD FAEIZAL • solo_traveller • my
8
Pros:

Friendly staff and good environment

Cons:

None

2026-02-13 • via Nuitee
J
Jun • solo_traveller • my
10
2026-02-12 • via Nuitee
A
Audrius • couple • lt
9
Pros:

A real hotel, with all the western stuff.

2026-02-12 • via Nuitee
R
Rosmawati • solo_traveller • my
10
Pros:

good service

2026-02-09 • via Nuitee
E
esmadi • extended_group • my
9
2026-01-31 • via Nuitee
G
Gregory • solo_traveller • ca
9
2026-01-31 • via Nuitee
S
Saleha • solo_traveller • my
10
2026-01-29 • via Nuitee
G
Ganti Bahasa • couple • my
10
2026-01-29 • via Nuitee
G
Gregory • solo_traveller • ca
7
2026-01-25 • via Nuitee
N
nurfaizatul amira • couple • my
9
2026-01-20 • via Nuitee
M
Miss • solo_traveller • my
10
2026-01-19 • via Nuitee
C
Claudia • couple • de
8
2025-12-27 • via Nuitee
A
Ahmad • couple • my
8
2025-12-17 • via Nuitee
L
LIZA • solo_traveller • my
9
Value for money and GREAT staff!
Pros:

Basic and near good facilities and food choices. Shout out to the receptionist as he help me and went out of his way to get a Grab to the airport for me when all the Grab canceled on me.

Cons:

Bathroom cleanliness can be improved

2025-12-14 • via Nuitee
S
suratni • couple • my
10
2025-12-08 • via Nuitee
H
Hamidah • solo_traveller • my
10
2025-12-07 • via Nuitee
H
Hamidah • couple • my
10
2025-12-07 • via Nuitee