City Garden Hotel

Hotels
8.2 (312 reviews)
TB457, TB458 & TB459 Block M, Bandar Sabindo, Tawau , Tawau , my

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Great staff
Good location
Value for money
Cons:
Bathroom cleanliness
Missing amenities

Categories

Cleanliness
6.91
Several reviews highlight unclean areas, particularly bathrooms.
Service
9.38
Staff is frequently praised for their helpfulness and friendliness.
Location
8.92
Centrally located with easy access to public transport and restaurants.
Room Quality
7.37
Rooms are described as large but with some issues like cold water and uncomfortable beds.
Amenities
7.9
Basic amenities present but some items like fridges are missing.
Value for Money
8.86
Good value for the price, but improvements needed in cleanliness and room quality.
Food and Beverage
7.41
Limited breakfast options available, but nearby food choices are mentioned positively.
Overall Experience
8.88
Mixed experiences but overall satisfactory for the price and service received.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:03

Property Description

Modern Amenities
Enjoy air-conditioned rooms with a desk, kettle, flat-screen TV, and a private bathroom at City Garden Hotel, complete with free WiFi.

Family-Friendly
Indulge in a comfortable stay with family rooms available at our hotel in the heart of Tawau.

Convenient Location
Just 30 km from Tawau Airport, City Garden Hotel offers convenience and comfort for your travels.

Book your stay at City Garden Hotel now to experience comfort and convenience during your visit to Tawau.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: TWU

Location

Guest Reviews

8.2
Based on 312 reviews
Cleanliness: 6.91
Service: 9.38
Location: 8.92
Room Quality: 7.37
Amenities: 7.9
Value for Money: 8.86
Food and Beverage: 7.41
Overall Experience: 8.88
K
Karen • solo_traveller • gb
4
Avoid
Pros:

The location and staff were okay

Cons:

The rooms and whole place were tired. The first room we were given was wet and mouldy due to the defective air conditioning unit. Apparently, it's the third best hotel in Tawau. If I ever return to Tawau, I'll definitely pay for better.

2026-08-04 • via Nuitee
E
Emanuela • couple • it
1
2026-08-03 • via Nuitee
H
Hansz-Mercier • couple • fr
10
Hôtel confortable à quelques pas du terminal de Ferry
Pros:

Accueil très agréable, personnel très serviable. Chambre confortable et abordable.

Cons:

Rien

2026-07-24 • via Nuitee
T
Tim • couple • nl
2
Drama
Pros:

Het vertrek

Cons:

Geen persoonlijk welkom van personeel, daarnaast een vage binnenkomst in de kamer. Eerst een grote pluk haar op de grond, en vervolgens live camera beelden op de tv mee kijken? Ook lagen er (wat leek op bloed) spetters op de lakens en was de badkamer niet over een huis te schrijven.

We maakte de keuze direct te verrekken, wel kregen we een andere kamer aangeboden en was het persoon erg verbaasd en geschrokken, alleen sloegen we dit aanbod af en gingen we met gierende banden naar een ander hotel.

2026-07-23 • via Nuitee
R
rahman • solo_traveller • my
8
2026-07-19 • via Nuitee
S
Sutera Maya • solo_traveller • my
10
2026-07-11 • via Nuitee
L
low • solo_traveller • my
9
Pros:

設備齊全的中型酒店，雖然只有三層樓，都有電梯設備，超讚。

2026-06-01 • via Nuitee
S
Suvo • couple • ae
8
Very convenient
Pros:

Small yet very clean property in the city, convenient for quick stay / transfer, convenient location within the city, very helpful staff, decent view of the sea and the sea front road from the window

Cons:

Nothing, a nice budget property. Btw, they asked for some deposit money at the check in, but duly refunded that while checking out, without us even reminding them.

2026-05-28 • via Nuitee
P
Pablo • solo_traveller • uy
3
2026-05-18 • via Nuitee
S
SnowDragon • solo_traveller • nl
7
2026-05-05 • via Nuitee
E
Elisabeth • solo_traveller • ch
9
2026-04-18 • via Nuitee
A
Aníbal Maria • couple • pt
8
2026-04-18 • via Nuitee
L
Lee • extended_group • my
6
Pros:

Location

Cons:

Google map location provided not accurate when driving and registration counter unable to provide verbal directions to hotel via phone

2026-04-17 • via Nuitee
T
Tobias • couple • ch
7
Gutes Hotel für eine Nacht
Pros:

- gute Lage

Cons:

- die Dusche dürfte doch etwas schöner sein

2026-04-16 • via Nuitee
A
ANDREI • extended_group • kg
8
2026-04-15 • via Nuitee
M
Muhamad Azmeel • couple • my
7
Good room with cheap rates
Pros:

Money worth

Cons:

Don’t have parking spot

2026-03-31 • via Nuitee
F
Freddy • solo_traveller • gb
6
Pros:

Hotel staff were really nice!

Cons:

No hot water and room key card didn’t work

2026-03-27 • via Nuitee
C
cherry • couple • sg
1
It’s a freaking nightmare
Pros:

Nothing at all. Hari Raya fireworks right outside window until 3am so it’s nice in a way

Cons:

Everything. Shower not working goto squat at the tap to shower. Most horrible place I ever stayed

2026-03-23 • via Nuitee
T
Tina • couple • de
9
2026-03-20 • via Nuitee
E
Emily • couple • gb
8
Pros:

Cheap and clean, great shower!

2026-03-20 • via Nuitee