GuestReady - Charming House Marquês

Parfait

Extremely disappointing experience. We booked and paid for accommodation for 10 people, but the communication with the property was extremely poor from the very beginning.

It was almost impossible to contact them. There is no proper reception, phone calls lead to a call centre, and most messages were answered only with automatic replies. Despite contacting them repeatedly in advance and providing the guest list and rooming arrangement, our requests were not properly addressed.

The situation became unacceptable when our clients arrived and found their rooms completely uncleaned after previous guests. We immediately contacted the property and were (arogantly) promised that the issue would be resolved, but after that they stopped answering our calls. We waited approximately four hours, with no meaningful response or solution.

What is particularly concerning is that we were not the only guests affected that evening. Guests in the neighbouring room experienced exactly the same problem with rooms that had not been cleaned after previous guests.

The attitude of the property was also extremely unprofessional and arrogant. There was no proper apology or attempt to take responsibility for the situation. Eventually, we had no choice but to arrange and pay for alternative accommodation for our clients.

Based on this experience, we would strongly advise against relying on this property, especially if you are travelling with a group or need reliable communication and basic standards of cleanliness.

Falta ar condicionado

O barulho da máquina de aquecer água que não parou... Nem de noite

Abbiamo avuto un problema con il wc all'ingresso. Purtroppo lo scarico non funzionava, per risolverlo ci hanno messo più di 24h. Questo è stato un po' un problema perché noi ci siamo adattati alla situazione ma se ci fossero state persone anziane o comunque non così adattabili come noi non è concepibile rimanere più di 24h senza un wc che scarica.

El baño estaba un poco abandonado, los muebles estropeados de la humedad y en los armarios también olía a humedad, necesita un poco de cariño.

El desayuno esta bien pero algo escaso, poco variado. El primer dia no había café porque la cafetera estaba estropeada. Ademas la primera noche se fue la luz en nuestra habitación y no lo repararon hasta el mediodía del siguiente día, por lo que ni siquiera pudimos ducharnos. Las cortinas de la habitación están llenas de moho por la humedad.

Todo bien, tenía incluso una terracita, no pudimos disfrutarla porque llovio

Podría tener aire acondicionado

The lights in the corridor were broken and didn't go off during the night. It was impossible to sleep because the bright light. We asked the staff to fix it but it wasn't. It was impossible to get rid of that light because all the doors have windows on top so no way to cover them up. It was really bothering to sleep. That was the only negative experience.