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Facilities
Property facilities
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Free breakfast
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Full-service spa
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Proposal/romance packages available
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Concierge service
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Wheelchair accessible
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Snorkeling nearby
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Free breakfast
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Full-service spa
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Smoke-free property
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Tours/ticket assistance
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Parking (limited spaces)
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Free self parking
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Free full breakfast
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Proposal/romance packages available
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Property Description
Luxurious Spa Services
Indulge in relaxing massages, body treatments, and facials at the hotel's spa.
Dining Options
Satisfy your cravings at the on-site restaurant, enjoy room service, or sip a drink at the beach bar or lounges.
Convenient Amenities
Benefit from complimentary breakfast, Wi-Fi, concierge services, and free parking at HOTEL POCNA.
Book now to experience the ultimate blend of luxury and comfort at our beachfront retreat in Tulum!
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Cashless payment methods are available for all transactions.
Property Policies
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Pets
Pets not allowed
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General
Cashless transactions are available
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Accessibility
No elevators
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
Property policies
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Pets
Pets not allowed
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General
Cashless transactions are available
-
Accessibility
No elevators
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General
Professional property host/manager
-
Children and extra beds
No cribs (infant beds) available
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General
Gap period enforced between guest stays - 24 hours
Location
Guest Reviews
Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out.
The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation.
Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
Great location great rooms great staff great experience
This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
No TV
I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
I loved staying at hotel poc na it was clean and the staff was amazing :)
This property was breath taking! Especially the room with a ocean view!
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Staff is friendly and helpful.
Beach a few feet away from our room. Some rooms have a beach view. Only tried one of their three restaurants. Very good. Outdoor restaurant in a jungle setting with cool music playing. Walking distance to the Tulum archeological ruins. Taxi ride into Tulum costs about $15 dollars. During the day from my room I could hear some music playing from the resort next door. However, this would stop at night and was not too bad. The staff was very friendly and helpful.
Great relaxing beach vacation. Quiet and personal. Staff was friendly and welcoming. Walkable to the ruins and south hotel zone. Felt safe and the restaurants associated were delicious. Would return.
I visited early this month and this was my favorite vacation ever. Absolutely beautiful room with ocean view. Staff were so attentive and helpful. No complaints. Walking distance to Restaurants near by and covid testing center. They really tried hard to keep the seaweed away which is not their fault. I very much appreciated that. I wish there was a pool and wifi in the rooms when outside was too hot but vacations aren’t meant to be spent on your phone so I get it. I’m definitely returning. Food was amazing too!
Beautiful property and amazing staff!
This place was amazing. Quiet and tranquil. The food was also great. Close to everything you need. It was like a paradise here. I will be returning again. Gracias. Thank you!!
Fantastic hotel in the beautiful town of Tulum. The place is just gorgeous and the crew is super nice.
Increíble place, from the front desk staff to everyone that works here, Amazing view. Would definitely be back.
Amazing hotel very clean and comfortable. It is quiet and relaxing. The staff were super helpful and attentive. The restaurant was also good, I would only say the dinner options are limited. Overall had an amazing stay.
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