HOTEL MYSTAYS Hakodate Station

Hotels
•
Mystays Hotel Group
7.9 (2995 reviews)
Wakamatu-cho 20-11 , Hakodate , JP

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
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Review Highlights

Pros:
Excellent location (immediately in front of JR Hakodate Station; close to morning market and restaurants)
Clean rooms and generally good cleanliness
Well-regarded breakfast buffet with local specialties
Helpful/attentive staff in many reports (especially breakfast staff)
Convenient amenities like luggage storage and nearby food options
Cons:
Some rooms are small/cramped with limited views
Occasional service issues (one report of curt reception; some understaffing)
Air conditioning with limited temperature control
Parking information/confusing parking operations
Limited elevator capacity (possible waiting) and occasional cleaning lapses
Insufficient provided toiletries for larger parties in at least one case

Categories

Cleanliness
8.2
Generally praised as clean and new (rooms and smoking area noted as clean), though a few guests reported spots where cleaning felt insufficient.
Service
7.6
Staff frequently described as polite and helpful (especially breakfast staff), but there are isolated reports of curt reception staff and occasional understaffing.
Location
9.2
Consistently highlighted as excellent — right in front of JR Hakodate Station, very close to the morning market, shops and restaurants, ideal for sightseeing.
Room Quality
7
Rooms are clean and comfortable for many guests but often noted as small/cramped, with limited views for some and issues like limited AC temperature control.
Amenities
7.4
Useful amenities mentioned (luggage storage, smoking area, hotel parking), but some operational issues noted (confusing parking, only one elevator, limited provided toiletries).
Value for Money
8
Several guests mentioned good price-to-location balance and recommended the hotel as a worthwhile choice for Hakodate.
Food and Beverage
8.3
Breakfast buffet widely praised with local Hokkaido specialties and good taste; minor service/organisational complaints (plate placement, signage).
Overall Experience
7.5
Overall positive experience driven by location, cleanliness and breakfast, tempered by occasional service lapses, small rooms and some facility/operation annoyances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:44

Property Description

Convenient Location
FLEXSTAY INN Hakodate Station, just 4.3 km from Goryokaku Park, offers a prime location in Hakodate. Situated near key attractions like Hakodate Goryokaku and Mount Iou, guests can easily explore the city from our hotel.

Comfortable Rooms
Each room at our 3-star accommodation is equipped with modern amenities including a kettle and fridge, ensuring a comfortable stay for all guests. Free WiFi is available in all rooms for convenience.

Delicious Dining Options
Start your day right with a buffet breakfast at our on-site restaurant. For other dining choices, popular landmarks like Hakodate Station and Hakodate City Office are nearby, offering a taste of local cuisine.

Experience convenience and comfort at FLEXSTAY INN Hakodate Station. Book your stay now for a memorable Hakodate experience.

Important information:

All requests for late arrival after 00:00 are subject to confirmation by the property.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HKD

Location

Guest Reviews

7.9
Based on 2995 reviews
Cleanliness: 8.2
Service: 7.6
Location: 9.2
Room Quality: 7
Amenities: 7.4
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 7.5
S
Shunsuke • couple • jp
1
二度と泊まりたくない
Pros:

立地のみ

Cons:

こんなに狭い部屋は初めてでした。

2026-10-18 • via Nuitee
K
Kaoru • couple • jp
7
良かった。
Pros:

駅が近いところ。

Cons:

バス、トイレのドアのロックが出来ず故障している事。

2026-10-17 • via Nuitee
Y
yukari • couple • jp
5
広いベットでよく眠れました
Pros:

ベットの大きさ

Cons:

部屋が狭い、スーツケースの置き場がない

2026-10-17 • via Nuitee
Y
yama • extended_group • jp
9
2026-10-17 • via Nuitee
ＲＩＫＡ • extended_group • jp
3
一泊で充分
Pros:

受付の対応が良かった。場所も駅前でアクセスしやすい

Cons:

エアコンがなくて暑かった。3日間清掃をお願いしたが風呂トイレのホコリや汚れがずっとあった。

2026-10-17 • via Nuitee
N
naoya • family_with_children • jp
8
2026-10-16 • via Nuitee
Y
Yuto • couple • jp
4
2026-10-16 • via Nuitee
簡群烜 • extended_group • tw
10
Pros:

交通方便、服務人員親切、設施完善、寢具舒服、價格公道。

2026-10-16 • via Nuitee
K
Keiko • solo_traveller • jp
8
初めての楽しい1人旅！
Pros:

部屋が清潔だった。
朝食美味しい。

Cons:

部屋から見えるのは、隣のビルの壁！
朝食会場混雑していたせいか、フルーツなど無くなって補充されてもすぐなくなり、食べられなかった。

2026-10-16 • via Nuitee
大溝 • extended_group • jp
7
2026-10-15 • via Nuitee
黒岩 • solo_traveller • jp
8
2026-10-14 • via Nuitee
A
A • solo_traveller • jp
6
2026-10-14 • via Nuitee
渋谷 • extended_group • jp
10
2026-10-13 • via Nuitee
Y
YOUHEI • family_with_children • jp
8
コスパは最強です。
Pros:

駅から近い。比較的新しい。

Cons:

エアコンの温度調節ができない。

2026-10-13 • via Nuitee
M
masae • extended_group • jp
8
2026-10-13 • via Nuitee
U
UCHIDA • couple • jp
4
2026-10-13 • via Nuitee
N
Narita • solo_traveller • jp
6
楽しい旅も…色々な人の対応で楽しくも、残念な気持ちにもなる
Pros:

リッチ　駅前だったのでバス始発ターミナルような感じ。

Cons:

お掃除のスタッフは感じが良かった。フロントのスタッフは　実はお部屋に忘れ物したけど確認して欲しいと頼んでロビーにズーと据わって待っていたけど、3０分待っても対応なく、こちらから改めてまた聞いた。それからまたスタッフ側で対応していたよう。
あれっ、待っててと言って忘れてるのかな？…

2026-10-12 • via Nuitee
S
Sakuraba • family_with_children • jp
8
2026-10-12 • via Nuitee
P
Paul • solo_traveller • au
9
A great value hotel. Well located with great staff. Rooms a little small Excellent breakfast
Pros:

Well located, close to the railway station

Cons:

Nothing. It was excellent

2026-10-11 • via Nuitee
木曽 • solo_traveller • jp
8
全体的に良かった。
Pros:

料金が安かった！
駅、バス乗り場市電乗り場に近く、また朝市にも近く
大変良かった！
寒いと言ったら直に、布団とストーブを持って来てくれた。、

Cons:

氷取りに、一階まで行かなくてはならなかった。
宿泊手続きに時間がかかった。

2026-10-11 • via Nuitee