Rainbow Suites at Times Square

Hotels
•
Independent
6.2 (23 reviews)
Bejaya Times Square East Tower, No. 1, Jalan Imbi Bukit Bintang, Kuala Lumpur, 55100 , Kuala Lumpur , MY
6-011-27199205

listing image 1
Show all photos
Children allowed

Facilities

Meeting rooms
Fitness facilities
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
Supervised childcare/activities
See all facilities

Review Highlights

Cons:
Cockroaches
Broken tiles
Dirty bathroom
Required maintenance

Categories

Cleanliness
2.26
Significant issues mentioned: cockroaches, broken tiles, and dirty bathroom.
Service
7.23
Standard service experience for a hotel of this rating.
Location
7.77
Standard quality for this hotel tier.
Room Quality
4.72
Required maintenance mentioned in relation to both apartments.
Amenities
7.75
Standard quality for this hotel tier.
Value for Money
6.71
Standard quality for this hotel tier.
Food and Beverage
7.76
Standard quality for this hotel tier.
Overall Experience
5.43
Overall sentiment matches the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:31

Property Description

Recreational Opportunities
Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center.

Dining Experience
Grab a bite to eat at one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service.

Event Spaces and Amenities
Featured amenities include a 24-hour business center, meeting rooms, and a conference center.

With a stay at Rainbow Suites at Times Square, you'll be centrally located in Kuala Lumpur, steps from Berjaya Times Square. Book your stay now for a memorable and convenient experience.

Important information:

  • 24-hour pool access
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Smoking

    No smoking

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.2
Based on 23 reviews
Cleanliness: 2.26
Service: 7.23
Location: 7.77
Room Quality: 4.72
Amenities: 7.75
Value for Money: 6.71
Food and Beverage: 7.76
Overall Experience: 5.43
S
Sanur • family_with_children
4
Pros:

We had two apartments, both require maintenance. We had cockroaches, broken tiles, dirty bathroom.

2025-09-24 • via Nuitee
S
Steven • family
6
Pros:

Start with the good points. Location is good. Check in horrible. Reception at East tower don’t know my booking. Waited awhile before check in was facilitated at 3 am. Then had to pay 110 MYR for the keypass and added 30 MYR for whatever tax which would be mentioned on the website. Hotel cleanliness was not good. Baby cockroaches in the room. Got beaten on my left eyelid. Water leaked on the floor bathroom. Musty smell, but host was helpful enough.

2025-05-08 • via Nuitee
M
Muhammad • partner
10
Pros:

It was an amazing stay at this property, "Rainbow Suites At Times Square". The location was great. The swimming pool was on level 15th which was very big. There was a big shopping mall in the middle of the hotel. The host was so amiable.

2025-05-02 • via Nuitee
J
Jotis
8
Pros:

Check in process was a hassle. Normally one would go to a reception desk and check in. At Rainbow Suites, the security guard would have to summon one of the agents to come meet you in the lobby and check you in your room. The agent takes a while to get to the lobby.
The room is spacious almost like an apartment with all amenities but it needs upgrade.
The view from room was spectacular though.

2025-03-06 • via Nuitee
F
Faiyaz • family
6
Pros:

Fantastic Customer Service

2025-01-10 • via Nuitee
I
Iz • family
6
Pros:

Having hard time to check in. Ni contact details was given prior to check in.

2024-09-22 • via Nuitee
N
Neelam • family
2
Pros:

As we entered we had to wait more than 2 hours for the agent we didn't know existed. The place and lobby to the room was so stinky and the room even worse. It looked like the sheets had someone slept on the bed just before us. It had a strong pee smell on the carpets. We could not stay there at all. We booked another place by the afternoon and left. We did not get any refubd back at all too. Please be careful when booking these places as none of the pictures were real on the website.

2024-07-17 • via Nuitee
V
Verified traveler
4
Wasting Time on checking in
Pros:

Don't know who to contact when we reach lobby. We have to ask around and waited for 5hrs. The room is poorly maintained with bath tub abit chipped. The oven has foul smell. Cleanliness overall ok.

2024-07-14 • via Nuitee
R
Rajesh
6
Pros:

Very average only

2024-04-14 • via Nuitee
T
Taheeen'S • family
10
Pros:

I enjoyed my stay here a lot. The services and staffs were very helpful and friendly all the time. The view from my room was mind blowing. The amenities were top. Recommended 10/10 🙏

2024-04-07 • via Nuitee
A
Anika • family_with_children
10
Pros:

Had a quality time with family. Swimming Pool and shopping mall were very nearby. My kids, they loved the environment and surroundings. Staffs were helpful, provided everything we needed and wanted. Thanks a lot for that. Full marks for that 💯 Recommended.

2024-04-07 • via Nuitee
P
paul
8
Old but luxurious good location
Pros:

Very busy staff confused no organisation poor young man who had to attend to many unsatisfied guests he was trying to take in work load
Room very musty after leaving AC on and opening all cupboard doors was ok spacious and located in side huge shopping mall location room old but stylish good size good hot water
Good except check in experience maybe be prepared to wait for room

2024-04-06 • via Nuitee
G
gustavo
4
Pros:

I killed 8 roaches

2024-02-14 • via Nuitee
A
Adam
8
sunny days at The Rainbow
Pros:

the pool was unreal and the pad very comfortable in general. think it needs heavy duty curtains for the bright Malaysian light.

2024-02-07 • via Nuitee
S
Sorabh
2
Dirtiest hotel ever
Pros:

The worst hotel ive ever booked, i entered the rroom and it was smelly so i left even after paying for 2 days. Had to book another hotel. The bedsheet which was supposed to be white was browning because it was not washed for long. The sofa was covered with a horribly dirty patchy cloth. The entire room was smelly and unclean.

2024-01-23 • via Nuitee
M
Mary • family
10
Pros:


It was an amazing well lit apartment along with ample space for the guests. There was warm water available 24 hours. I would recommend everyone to stay here as it is just walking distance away from main attractions.

2023-09-22 • via Nuitee
T
Thomas
10
Pros:

Good service

2023-09-21 • via Nuitee
C
check khoon • family_with_children
2
Pros:

Booking was not valid when my family got there, one of them said they longer have listing with Expedia, tried calling the phone stated on the booking, take few times before someone picked up. And refund process from Expedia was terrible, i have to keep calling back 5-6 times before i finally get my refund. Everytime i called, all the agents keep telling me they will contact the owner and asked me to call back the next day to follow..they did not managed to contact the owner and they still keep this listing on their website..

2022-12-28 • via Nuitee
H
Habib • partner
10
Pros:

“Yes location was excellent .
Very good and clean room and view also nice .
Everything is near by . We will enjoy in this apartment and swimming pool.
Staff was great person specialist Mr. Islam very helpful and friendly.
Thank you so much mr.islam we will come back again this apartment.”

2019-09-11 • via Nuitee
S
Shaharuddin
2
Bad
Pros:

Not enjoy

2019-09-10 • via Nuitee