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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Car hire
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Kid meals
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Infinity pool
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Outdoor furniture
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Fruits
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Cooking class
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Japanese garden
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Electric bicycle charging station
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Charcoal grill
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Beachfront Haven Suites
Experience the ultimate luxury at Swarga Suites Bali Berawa, located steps away from the picturesque Berawa beach.
Secluded Indulgence with Infinity Pool
Indulge in a secluded paradise with a 550 sqm infinity pool, spa, and gym, offering the perfect retreat for relaxation and rejuvenation.
Exquisite Dining and Unmatched Views
Savor delectable Asian and International dishes at Ketumbar Restaurant while enjoying breathtaking ocean or pool views.
Immerse yourself in luxury and serenity at Swarga Suites Bali Berawa Berawa.
Please note that the credit card used for booking must be presented upon check-in, otherwise the property may request that full payment is settled immediately using an alternative method. Any deposit paid will be refunded to the original card.
Please be informed that Nyepi (Silent) Day will be observed on 11 March 2024 in Bali where Ngurah Rai International Airport will be closed and no outdoor activities (including check-in and check-out from the hotel) are allowed.
Free entrance to ATLAS Beach Club (valid only on regular days, not applicable during any events at ATLAS), do not hesitate to contact us for further information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Sehr angenehm schön sauber und modern
Keine vegane oder kaum vegetarische auswahl an essen beim frühstück
Das Personal war sehr höflich und hilfsbereit.
Vielen Dank dafür
كل شي بلا استثناء
الموظفين غاية في الاحترافيه والاخلاق يجعلون كل شي افضل واسهل
لا شي
없습니다
세면대 손수건 3장에 이물질이 묻었다고 돈을 내라고 하여 당황했습니다480,000루피아를 내라고 하여 황당했음
투숙객을 상대로 덤탱이 씌우는 느낌이네요 투숙객은 타올 조심하세요 ~
돈 내라고 합니다
Everything was great from staff to location to facilities.
Really close to the beach but the pool felt better.
Sometimes the smell of garbage was noticeable, breakfast was a surprise with local and European things and options.
Excellent staff, great and beautiful property. They even upgraded us immediately as there was a smell of mold in the room. Good Asian breakfast and the massage was ok before to go outside and across the road. Amazing massage and vibes and super clean.
The massage wasn't great and there was a weird smell on the bed and also on the eye patches. The lady who was massaging me was no consistent and was trying to finish fast and it was not relaxing at all. The lights were on even after I requested they be turned off like the bathroom lights etc. She said yes and probably didnt understand.
Since booking.com has limited words you can write in a review I am splitting my review to use the full space.
Travelers Beware: Serious Service & Security Issues at a Supposed 5-Star Hotel
I stayed at Swarga Suites with my wife for four nights from January 11th–15th, and what we experienced was extremely disappointing and concerning for a hotel advertised as 5-star. I am writing this review to alert fellow travelers, especially about communication failures, poor service, and missing personal items after checkout.
1. Communication & Contactability
The hotel lists a direct phone number (+62 361 9347299) on its website and on Google, yet the number does not ring or work at all. The only method to reach staff is through WhatsApp, and even then they do not answer calls on WhatsApp and only respond via text. This means it is impossible to actually speak to management or senior staff. For any hotel, let alone one claiming 5-star status, this is a serious red flag.
2. Room Conditions
We booked their most expensive room type (pool access). The first room (215) had a strong damp and mold smell to the point that it felt difficult to breathe. Even the staff who came to inspect the room eventually agreed the smell was not acceptable. We were moved to room 211. This is not the condition one expects from a hotel of this category. The bathroom door in our room didn't even lock and they had to arrange for it to be fixed.
3. Facilities & Restaurant Quality
The minibar in our room did not work and had to be replaced by maintenance. We also tried the only restaurant on property and the food quality was extremely poor. After that experience we chose to eat outside for the remainder of our stay.
4. Service Standards
Service throughout the property was unprofessional, slow, and far below the standard of any reliable 5-star hotel we have stayed at elsewhere. Staff felt untrained and there was no sense of customer care or management presence.
5. Checkout Incident
On our final morning, as we were preparing to leave for the airport, a staff member stopped my wife in the lobby claiming a missing hand towel. It was shocking to be questioned in this way given the category of hotel and the fact that we were still in the lobby with luggage, clearly about to depart. It was an uncomfortable and unnecessary experience that left a very bad impression.
6. Missing Personal Items After Checkout
After returning home, I realized I had forgotten a necklace in the room which had significant sentimental value, as well as several personal items we purchased ourselves and kept in the minibar (including a bottle of rosé wine, tequila, beer, chocolates, and two perfumes). When we contacted the hotel—once again only via WhatsApp due to their phone not working—the hotel claimed housekeeping found nothing at all. There was no record or log of any items left behind. For a property claiming 5-star status, this lack of accountability and transparency is alarming. We have screenshots of all communication for reference.
7. Escalation to Authorities
Due to the nature of the missing items and inability to properly communicate with hotel management, the matter has now been escalated to the Bali Police, Bali Tourist Police, and our embassy in Jakarta. This is being handled through legal assistance so that the situation is documented through proper channels.
Final Thoughts
We booked Swarga Suites due to its location and supposed 5-star rating, but the experience was extremely disappointing, stressful, and ultimately costly due to the missing items. Travelers seeking reliable service, proper management, and safe handling of personal belongings should think twice before booking. I genuinely hope this review helps others avoid the issues we faced.
Booking.com is stopping me from adding screenshots of my chat with the hotel but it will be available on Google reviews.
Avoid this HOTEL like the PLAGUE !!!!
Beklentimizi karsilayaman bir konsept
Great place to finish off our honeymoon. Facilities are really good and staff are very helpful. Was great to have free entry to the Atlas Beach Club too
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