Premier Inns Thousand Oaks

Hotels
6.1 (1330 reviews)
2434 West Hillcrest Drive , Newbury Park , US
+1 805-499-0755

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable bed
Cons:
Rude staff
Dated facilities

Categories

Cleanliness
5.24
Some guests reported issues with cleanliness, including dirty carpets and unpleasant room odors.
Service
6.71
While there were complaints about rude staff, some guests mentioned fantastic service from housekeeping and front desk.
Location
7.25
The hotel is conveniently located near the freeway and local shops, which is appreciated by guests.
Room Quality
5.7
Some guests mentioned comfortable beds, but there were also reports of dated facilities and issues with TV reception.
Amenities
5.23
There were complaints about lacking amenities such as coffee and Wi-Fi.
Value for Money
7.19
Some guests felt they received good value for their price, but others felt misled.
Food and Beverage
5.24
No significant mentions of food or beverage options in the reviews.
Overall Experience
6.21
Mix of positive experiences and serious issues led to an overall decent impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:17

Property Description

Convenient Location

Situated just off Highway 101, our pet-friendly California hotel provides easy access to Thousand Oaks Civic Arts Plaza and other local attractions. Los Robles Greens Golf Course and Point Mugu Naval Air Station are also within a short drive.

Comfortable Accommodations

Each room at Premier Inns Thousand Oaks features a refrigerator, air conditioning, and a desk. Enjoy a variety of cable channels on the TV, including sports and film options. Need a wake-up call? Just ask our friendly reception staff.

Relaxing Amenities

Unwind in our year-round outdoor pool and hot tub, or have some fun in the on-site games room. For your convenience, we offer a launderette, as well as vending machines stocked with snacks and drinks.

Ready to experience a comfortable stay in Thousand Oaks? Book your room at Premier Inns now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.1
Based on 1330 reviews
Cleanliness: 5.24
Service: 6.71
Location: 7.25
Room Quality: 5.7
Amenities: 5.23
Value for Money: 7.19
Food and Beverage: 5.24
Overall Experience: 6.21
J
Julio Cesar • couple • us
1
Pros:

We need to leave the property because it’s totally unsafe bugs on the bed and carpet super bad you can’t really breathe smell a cigarette and totally inappropriate to stay.

Cons:

Nothing

2026-09-19 • via Nuitee
R
Renata • extended_group • pl
10
2026-09-19 • via Nuitee
M
Mark • solo_traveller • us
3
sad to k
Pros:

the lamps were reasonably within reach

Cons:

bathroom, the bed caused my back to hurt whereas I thought , "this is it!". The walkway was the irty n old

2026-09-18 • via Nuitee
C
Cheyenne • solo_traveller • us
3
2026-09-17 • via Nuitee
T
Tatiana • couple • us
6
Pros:

There is a swimming pool and a jacuzzi on the premises

Cons:

I accidentally booked a smoking room, even though I'm allergic to tobacco smoke. The receptionist said she couldn't help me! I contacted Booking.com, but they didn't offer room changes. Even though they had non-smoking rooms available, they refused to do anything. The room was dirty! The grounds were also dirty; you don't feel safe there!

2026-09-15 • via Nuitee
A
Amilcar • couple • us
10
Good 100⭐️
2026-09-14 • via Nuitee
K
Kaylee • family_with_children • us
1
Most in danger and disgusting we have felt to this day.
Pros:

Nothing. Better sleeping in our car especially for safety concerns

Cons:

Burn marks on walls and floors, chewed gum on bathroom counter, broken bathroom door, malfunctioning key cards, prank calls in morning, etc.

DID NOT MEET BARE MINIMUM EXPECTATIONS.

2026-09-14 • via Nuitee
R
Ray • couple • us
10
Solid value and no deposit needed! The staff was amazing would definitely stay again!
Pros:

Yo for the price you can’t beat it! The non smoking rooms are hella cool and the pool looked clean!

Cons:

The smoking rooms arent it. Get the non smoking rooms and youre good!

2026-09-12 • via Nuitee
J
Jazmin • family_with_children • us
2
I was disappointed on how dirty it looked and old inside
Pros:

The outside garden, bed was clean

Cons:

Walls were dirty, carpet was dirty.

2026-09-11 • via Nuitee
M
Menchaca • solo_traveller • us
10
2026-09-11 • via Nuitee
R
Renan • solo_traveller • us
10
2026-09-11 • via Nuitee
D
Dyer • solo_traveller • us
1
Pros:

Nothing at all it was mold on the grout in the shower there was a smell coming from the carpet I did not end up staying in that room because of the odor I know I got a smoking but that did not bother me at all

Cons:

Everything.

2026-09-10 • via Nuitee
A
Artur • family_with_children • pl
1
Ogromne rozczarowanie, brud i smród w pokoju
Pros:

Obiekt zewnątrz jest całkiem w porządku ale pokoje w środku są dramatyczna brudne i zaniedbane

Cons:

Komunikacja z panią menadżer i recepcja była bardzo nie właściwa, nie chcieli wymienić pokoju na inny mimo że w pokoju był brud, Śmierdziało i pokój nie nadawał się do zamieszkania,.Śmierdziało i pokój nie nadawał się do zamieszkania. Dostałem informacje że jak nie pasuje to mogę opuścić obiektDostałem informacje że jak nie pasuje to mogę opuścić obiekt. Usłyszałem też że kolejna zła opinia niczego nie zmieni więc mogę robić co chceUsłyszałem też że kolejna zła opinia niczego nie zmieni więc mogę robić co chce. Proszę uważać na to miejsca można się bardzo mocno rozczarowaćProszę uważać na to miejsca można się bardzo mocno rozczarować.

2026-09-10 • via Nuitee
W
Wayne • solo_traveller • us
8
Overall, I was happy. I liked the customer service and once I tightened up the room
Pros:

Front Desk service was exceptional. Kudos to Nancy. Great spirit and super helpful. We need more people in the hospitality industry like herself!

Cons:

The walkway along the rooms needs a super cleaning. All that dirt and grime gets tracked into the room. Though there is supposed to be security, the parking lot was littered with garbage including right next to my car.

2026-09-06 • via Nuitee
B
Blanca • couple • us
8
2026-09-05 • via Nuitee
C
Contreras • solo_traveller • us
10
2026-09-04 • via Nuitee
G
Gonzalez • solo_traveller • us
1
Terrible
Pros:

Nothing I pay for 2 days and I only got one they said I was trespassing but I pay for 2 days I didn't get my second day did not get my second stay there

Cons:

Everything I didn't get my second day

2026-09-03 • via Nuitee
C
Cyfer36 • couple • us
1
2026-09-03 • via Nuitee
H
Hezekiah • solo_traveller • us
8
2026-08-31 • via Nuitee
K
Kane • solo_traveller • us
1
2026-08-25 • via Nuitee