Holiday Inn Resort Mazatlan by IHG

Hotels
•
Holiday Inn Hotels & Resorts
9.1 (262 reviews)
Avenida Playa Gaviotas 220 , Mazatlán , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Comfortable rooms
Cons:
Gym cleanliness
Construction noise

Categories

Cleanliness
8.49
Cleanliness was mentioned positively, but some guests noted issues such as a smelly gym.
Service
9.96
Consistently positive remarks about staff service and attitudes were noted in multiple reviews.
Location
10
Numerous reviews praised the excellent location of the hotel, particularly in relation to the beach.
Room Quality
8.95
Most reviews highlighted comfortable beds and spacious rooms.
Amenities
8.48
Amenities received mixed reviews, especially regarding construction work affecting some areas.
Value for Money
8.94
General sentiment suggests good value based on quality and price.
Food and Beverage
8.49
Guests provided no specific feedback; assumed standard quality for food offerings.
Overall Experience
9.47
Many guests expressed an overall positive and memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:29

Property Description

Luxurious Amenities

  • Outdoor pool, fitness centre, and business centre
  • On-site restaurant and bar for guests

Cozy Room Features

  • Air-conditioned rooms with flat-screen cable TV
  • Private bathroom with hair dryer and amenities
  • Iron, ironing board, safety deposit box, and coffee maker

Breathtaking Views

  • The Sky Gym on 13th floor with Pacific Ocean views
  • Meeting room available overlooking the ocean

Book your stay at Holiday Inn Resort Mazatlan for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MZT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 262 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.47
H
Hilario • solo_traveller • us
7
Cons:

The tile around pool are very slippery i saw a lot of people falling too slippery

2026-07-15 • via Nuitee
A
Ayala • solo_traveller • sv
9
Mazatlán hotel
Pros:

La ubicación próxima al mar y a restaurantes.

Cons:

A la par hay un desagüe del agua , deberían cubrir, hacer una calle acceso sobre el para mejorar la apariencia del hotel.

2026-07-13 • via Nuitee
B
Beverly • couple • us
10
2026-07-13 • via Nuitee
A
Arturo • solo_traveller • mx
9
Pros:

La ubicación, esta a muy buen precio

2026-07-10 • via Nuitee
P
Pedro • solo_traveller • mx
3
Other than the location nothing else is worth.
Pros:

The location is great.

Cons:

I can’t say it was not clean, however the smell of chlorine was way to much, the hotel lack ambiance, look like a dorm from a school, at night there’s no hot water, the phone to call reception gets turned off at night, who wants to come down 12 floors to talk to someone, absolutely no amenities, TV is basic cable and in Spanish, no smart TV even is shown on the remote, staff other than the security people (great attitude when I arrive and helpful to their bones) is not other than basic, no smiles, not helpful, is not my style to complain but this time believe me is well deserved.

2026-07-09 • via Nuitee
M
Maria Cristina • solo_traveller • mx
6
2026-07-07 • via Nuitee
E
eLeNaPerCe • family_with_children • mx
9
Agradable
Pros:

Lo que más me gustó fue que tengan camastros en la playa..

Cons:

La tarjeta del elevador se desconfiguro y tuve que ir a recepción. De inmediato lo solucionaron.

2026-07-03 • via Nuitee
A
Acosta • solo_traveller • mx
9
Estadía en maza
Pros:

Cómodidad en la habitación alberca es mi segunda vez reservando la verdad lo volvería hacer

Cons:

Cuando llegamos no había agua en el cuarto

2026-06-27 • via Nuitee
R
Rodny • extended_group • bo
10
Maravillosa
Pros:

El trato del personal hacia uno fue de las mejores cosas que se puede apreciar y se siente bienvenido de inicio. Siempre atentos a las necesidades de uno.

2026-06-24 • via Nuitee
O
Octavio • solo_traveller • mx
10
Excelente trato del personal e instalaciones seguras y limpias
Pros:

La.limpieza y el trato del personal

Cons:

Todo fue excelente.
Solo el área para fumadores debería tener un cenicero.

2026-06-21 • via Nuitee
D
De la peña • solo_traveller • mx
10
2026-06-18 • via Nuitee
M
Maria • couple • us
8
2026-06-16 • via Nuitee
C
Cindy • solo_traveller • us
10
2026-06-10 • via Nuitee
B
Blanca isela • couple • us
10
Vacaciones
Pros:

Muy buen servicio,especialmente el señor que prepara los omelets una persona muy amable.

2026-06-08 • via Nuitee
M
Meza Meza • solo_traveller • mx
10
Pros:

La vista al mar , sus instalaciones como el área del alberca

Cons:

Que no hay área de fumar o algo por el estilo

2026-05-26 • via Nuitee
D
Dora • solo_traveller • mx
8
Los niños no son parte del desayuno incluido
Pros:

Todo el personal muy amable y atento, tuvimos inconvenientes con la habitación y nos cambiaron, la alberca bonita y limpia, y la comida, en general buena.

Cons:

No me gustó que aparté una habitación con desayuno incluido, y antes de mi llegada me dijeron que los niños pagan en el desayuno, en general si se ne hizo caro y falso que no digan la verdad al apartar la habitación.
El cajon de la comoda 402 no funciona

2026-05-21 • via Nuitee
A
Aldape • solo_traveller • mx
10
Pros:

La ubicación y el trato del personal

Cons:

El agua de.la alberca estaba fría

2026-05-10 • via Nuitee
D
De la peña • solo_traveller • mx
10
Pros:

La habitación

Cons:

El estacionamiento

2026-05-09 • via Nuitee
J
Jazmin • couple • mx
9
Pros:

Ubicacion

2026-05-07 • via Nuitee
A
Alejandro • family_with_children • mx
10
Pros:

Todo

2026-05-05 • via Nuitee