Hotel Indigo Old Town Alexandria by IHG

Hotels
•
Hotel Indigo
8.8 (647 reviews)
220 South Union Street , Alexandria , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Attentive staff
Cons:
High fees
Inflexibility in service

Categories

Cleanliness
8.78
The room was mentioned as clean in multiple reviews, indicating a good level of cleanliness.
Service
9.05
While service quality had mixed reviews, the positive experiences highlighted attentive staff, balancing out negatives.
Location
9.29
Frequent mentions of perfect location near attractions suggest high satisfaction.
Room Quality
8.74
Rooms described as clean and comfortable, with some positive mentions of aesthetics.
Amenities
8.77
Amenities not negatively highlighted, standard offerings were expected.
Value for Money
8.23
Concerns over pricing and fees indicate room for improvement in perceived value.
Food and Beverage
8.78
The restaurant service received positive mentions, reflecting satisfactory dining experience.
Overall Experience
8.75
Overall good experiences indicated, despite some operational hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:05

Property Description

Modern Amenities Hotel Indigo Old Town Alexandria offers a range of modern amenities including a fitness centre, free WiFi, and a 24-hour front desk for the convenience of guests.

Charming Surroundings Situated just 300 metres from Old Town Waterfront, guests can enjoy the picturesque surroundings and explore nearby attractions like Stabler-Leadbeater Apothecary Museum and Carlyle House.

Comfortable Accommodation The guest rooms at Hotel Indigo Old Town Alexandria are equipped with air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for all visitors.

Experience the perfect blend of modern comfort and historic charm at Hotel Indigo Old Town Alexandria. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 647 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 8.75
L
Leslie • couple • us
9
Pros:

decor--modern and up to date.

Cons:

Lighting could have been better.

2026-07-03 • via Nuitee
V
Victoria • couple • us
6
Location and bed were great , disappointed with all the added charges and staff was just not very attentive, or friendly
Pros:

location , bed was comfortable

Cons:

awful cocktails at bar in hotel , service bad , fridge didn’t work in room and the extra charges added to room were ridiculous especially the $25 amenities fee , and parking fee along with all the taxes was like an extra $100 !

2026-06-30 • via Nuitee
S
Stefan • couple • at
8
Location
Pros:

Locaion

2026-06-26 • via Nuitee
J
Jamie • solo_traveller • us
10
2026-06-25 • via Nuitee
C
Castro Antel • extended_group • ar
8
Lovely neighbourhood
Pros:

Great place to stay

2026-06-17 • via Nuitee
N
Nadou_SBLP • solo_traveller • fr
9
Pros:

Emplacement exceptionnel

2026-06-11 • via Nuitee
S
Sally • couple • us
6
location great, think I would stay at a different property close by instead.
Pros:

location was great

Cons:

staff in hotel. Front desk woman was sitting in the guest lobby in a guest chair looking at her phone when we got up that morning instead of being behind the front desk. The restaurant waiter forgot our orange juice at breakfast and our room had a weird smell to it....and noticed a fruit fly kind of bug flying in the room.

2026-06-11 • via Nuitee
T
Thomas • couple • us
10
Pros:

Location location location! Riverfront with plenty of shops and restaurants to enjoy. Parking garage was a bonus and worth the extra because you don’t need your car.

2026-06-08 • via Nuitee
C
Cynthia • couple • us
6
Perfect location for a short stay, but not a "luxury hotel".
Pros:

Location, Location, Location. The hotel is very clean. It was nice to have on-sight and easily accessible parking.

Cons:

The room was only provided with one towel each. Most hotels provide 2 per person. The room safe did not work which should have been checked BEFORE we checked in. As we only use it on our way out of the room we didn't realize it was inoperable until we were leaving for our reservation, so the hotel's offer to fix it was moot. When we checked in, the front desk personnel did not explain that the key card was needed in the elevator.

2026-06-07 • via Nuitee
R
rebalikewo • Family
4
Thin Walls and Chaos
Pros:

We chose this hotel primarily for its convenient location within walking distance of Old Town Alexandria, which we did appreciate. Unfortunately, several issues during our stay made the overall experience disappointing enough that we would most likely not stay here again.

First, I specifically booked the hotel’s pet package, which advertised amenities including a toy, treats, and a dog bowl. Upon arrival, none of these items were in the room or otherwise provided. After I asked the front desk, an employee simply brought out a container of Milk-Bones and told me to take as many as I wanted. No toy was ever provided. It felt much less like a thoughtfully prepared pet package and more like an afterthought. To make matters worse, I was also double-charged for the pet fee — once as “Pet Fee” and again under “Sundries.”

Second, the soundproofing was extremely poor. A baby in the neighboring room cried throughout the evening and night, and the walls were so thin that it genuinely sounded as though the baby was inside our room. Our room was also located next to the hotel gym, and every morning we were awakened by the loud pounding of footsteps on the treadmill directly against the shared wall.

Finally, parking was far more frustrating than expected. The hotel advertises self-parking, but because the garage also accommodates outside visitors for nearby restaurants, self-parking was effectively unavailable during much of our stay and we were forced to valet daily instead. The garage operation itself was very disorganized and slow, with one overwhelmed attendant managing multiple customers at once. We ended up spending far more time dealing with parking than we ever should have at a hotel of this caliber.

Overall, while the location was a strong point, the poor soundproofing, disorganized parking situation, and disappointing handling of the pet package significantly outweighed the positives for us.

2026-06-03 • via Tripadvisor
W
wendy • family_with_children • us
6
2026-06-01 • via Nuitee
P
Praana • solo_traveller • us
8
Great location
Pros:

The location was great. Walking distance to King street and all the food and shops.

Cons:

The restaurant was just ok. What annoyed me was that my wife and I went for breakfast and they tacked on a 20% tip with saying anything. I had to ask what the charge was for. Also $30 per day parking is steep.

2026-05-28 • via Nuitee
J
John • solo_traveller • gb
10
I would stay again.
Pros:

Staff were amazing, very helpful.

2026-05-19 • via Nuitee
D
Daniel • solo_traveller • gb
9
Great place to stay in the heart of Old Town Alexandria
Pros:

Really good location in the heart of Old Town over looking the river walk; large comfortable room; and conveniently located parking garage

Cons:

Can’t think of anything!

2026-05-15 • via Nuitee
L
Lidian • family_with_children • us
10
2026-05-03 • via Nuitee
W
W4120RNpatriciar • Couples
10
One of the best hotels we’ve stayed in.
Pros:

Our room was clean and spacious. Customer service was friendly and helpful.

2026-05-02 • via Tripadvisor
B
Beverly • couple • us
10
All in all the hotel is an excellent choice and close to the waterfront.
Pros:

Lovely hotel and great location. Room was very stylish and clean. Parking is convenient and has an elevator directly to the floors above. The rate is $42 and allows in and out of the garage with no additional fee. There are parking garages nearby and if lucky street parking if you don't want the to pay the high price.

Cons:

The only objection I have is the Amenity fee charge of $25 which was not explained to me and could have been used towards the a la carte breakfast.

2026-04-29 • via Nuitee
M
Moore • solo_traveller • us
8
Pros:

Very close to restaurant and shops.

Cons:

Room was a bit dated but clean .

2026-04-24 • via Nuitee
S
Sandy • solo_traveller • us
9
We enjoyed our stay at hotel Indigo and will reccommend to friends .
Pros:

It was very clean. Great location and staff was very friendly .

Cons:

Our cell service, Verizon, did not work in our room. There was not enough lighting in our bathroom.

2026-04-22 • via Nuitee
R
Roberta • couple • us
10
Pros:

Location was superb

2026-04-19 • via Nuitee