Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Excellent Service
Great Location
Cons:
High pricing issues reported

Categories

Cleanliness
8.69
Several reviews mention clean rooms and facilities.
Service
9.16
Consistently excellent service highlighted across multiple reviews, especially by staff members.
Location
9.2
Guests appreciate the wonderful location in the heart of the city.
Room Quality
8.65
Generally positive feedback about room comfort, though one mention of issues with mattress.
Amenities
8.68
Amenities such as the spa and pool are positively noted in several reviews.
Value for Money
8.64
Considered worth the price based on overall positive feedback.
Food and Beverage
8.69
Food quality received positive mentions, especially regarding the lounge bar.
Overall Experience
8.66
General sentiment is very positive with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Experience the luxurious escape you deserve at the Radisson Blu Hotel & Convention Centre in Kigali, where sophistication meets comfort in an ideal location.

Indulgent Spa and Recreation
Relax at our full-service spa with rejuvenating massages and body treatments, or take a refreshing dip in one of our two stunning outdoor swimming pools. For the active traveler, our 24-hour health club and outdoor tennis court ensure you stay fit while enjoying your stay.

Gastronomic Delights
Savor delicious meals at Filini, among our five exquisite dining options, or enjoy 24-hour room service for the ultimate in comfort. For a quick snack or a delightful coffee, explore our four cafes and lounges.

Convenient Amenities
With complimentary Wi-Fi, an onsite business center, and a roundtrip airport shuttle available, your stay is equipped with everything you need. Free valet parking adds to the convenience.

Book now for an unforgettable experience!

Important information:

  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KGL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)

See all policies

Location

Guest Reviews

8.8
Based on 162 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.66
I
Idam • couple • ng
9
Was an excellent experience
Pros:

Very nice breakfast with many options, location is excellent

2026-06-27 • via Nuitee
N
Nzike • couple • ke
10
Worth coming back a second time and I definitely will.
Pros:

The rooms were spacious and the lounge was hospitable. The staff were really kind and helpful. The view from my room was very beautiful.

Cons:

There was no variety on the light breakfast and lunch menus.

2026-06-27 • via Nuitee
J
Joachim • couple • de
9
Angenehmer Aufenthalt in einem schönen Hotel
Pros:

Schönes Hotel in guter Lage relativ modern und freundliches Personal

Cons:

Türen knallen sehr laut und sollten eingestellt werden

2026-06-23 • via Nuitee
C
Chidinma • solo_traveller • ng
10
Pros:

The services and staffs were so good and welcoming. Also I enjoyed using the complimentary bus services to visit the Genocide memorial.

Cons:

Nothing

2026-06-22 • via Nuitee
R
Regina • couple • cl
6
Pros:

Muy cómodo

2026-06-21 • via Nuitee
R
Relja • solo_traveller • rs
7
2026-06-17 • via Nuitee
T
Timothy Waihumbu • solo_traveller • ke
10
2026-06-15 • via Nuitee
M
Mobolaji • solo_traveller • ng
10
Pros:

Everything

2026-06-15 • via Nuitee
P
Peace • solo_traveller • ug
8
Okay
Pros:

Location, cleanliness

Cons:

When you pay for single occupancy, you get a lot of harassment even if a visitor is dropping off something. Serena just calls you to confirm if you are expecting a visitor, Radisson will tell you to come down and fill a form and pay is it 100usds or 50usds I forget. This is terrible. If am okay receiving visitors why should the hotel care?? Let them call and confirm.

2026-06-14 • via Nuitee
L
Leila • solo_traveller • ke
7
Pros:

Restaurant

Cons:

Balcony a bit old

2026-06-13 • via Nuitee
C
chalya fale • solo_traveller • ng
10
Pros:

I love the professionalism of the staff and prompt response to queries. Thank you for helping us settle in Kigali. My daughter had a great time at your facility, she was free and happy And I would recommend it for anyone traveling to Nairobi with their family with young children. Special thanks Mary and Juliet at the from desk.

Cons:

Nothing!

2026-06-13 • via Nuitee
S
SHUTARO • couple • jp
10
完璧てす
Pros:

どこにいくにも便利だし、スタッフが優しい

Cons:

体が浸かれるバスが欲しい

2026-06-12 • via Nuitee
K
Kags • solo_traveller • ie
9
2026-06-11 • via Nuitee
J
John • solo_traveller • ke
10
2026-06-09 • via Nuitee
S
SHUTARO • couple • jp
10
2026-06-08 • via Nuitee
J
Jean Damascene • family_with_children • cg
7
Mon sejour bien qu'il soit court a ete bien
Pros:

Le petit dejeuner est bien et diversifie avec plusieurs choix, seulement je n’ai pas trouve de soupe

2026-06-07 • via Nuitee
C
Charity • solo_traveller • zw
8
Good experience
Pros:

The staff - Innocent and Innocent were exceptional!
The hotel staff also made me a cake on my birthday- that was so memorable and special!

Cons:

Initially- the room I was given had a terrible smell from carpets. Had also specifically requested a room with city views since it was my first time in the country but instead they allocated me a room facing inwards. These concerns were only addressed the following day-first day was terrible with that moisture ingress smell.

2026-06-07 • via Nuitee
M
Mwangi • family_with_children • ke
7
2026-06-05 • via Nuitee
M
Mwangi • family_with_children • ke
8
2026-06-05 • via Nuitee
P
Phillip • solo_traveller • ug
8
Pros:

All was good.

Cons:

Nothing.

2026-06-04 • via Nuitee