Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
High pricing during peak times
Service could be improved during busy periods

Categories

Cleanliness
8.43
Generally clean but some reviews mentioned the need for refreshment.
Service
9.4
Staff were friendly and accommodating, though some felt overwhelmed.
Location
9.24
Excellent location in nature, ideal for relaxation.
Room Quality
8.69
Rooms were generally comfortable and well-designed.
Amenities
8.72
Amenities were appreciated but some aspects needed improvement.
Value for Money
8.68
Some visitors felt the price was high but featured good services.
Food and Beverage
8.93
Food was generally praised, with good variety at breakfast.
Overall Experience
9.1
Overall, guests had a wonderful experience and enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:17

Property Description

Mountain Retreat in Hakone

Serenity Amidst Nature: Nestled in the mountain ranges of Hakone, HAKONE RETREAT FÖRE offers a tranquil escape in the Sengokuhara Hot Springs region.

Relaxation at its Best: Guests can unwind in the outdoor hot spring bath while enjoying the picturesque forest views or opt for the indoor public bath with a panoramic natural backdrop.

Culinary Delights: Indulge in a culinary journey at the on-site restaurant featuring seasonal local ingredients, savor fresh bread from the bakery each morning, and relax at the in-house cafe with a complimentary drink.

Book now to experience a harmonious blend of luxury and nature at HAKONE RETREAT FÖRE.

Important information:

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

Guests are requested to notify the property in advance of their expected arrival times. Contact details can be found on the booking confirmation.

Guests without a dinner-inclusive plan who want to eat dinner at the property must make a reservation at least by the afternoon of the arrival date.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for ¥10,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1495 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.24
Room Quality: 8.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.93
Overall Experience: 9.1
K
KAZUNOBU • extended_group • jp
9
2026-02-13 • via Nuitee
A
Amanda Jo • couple • pe
9
Perfect place to retreat and recharge
Pros:

Absolutely loved our stay. We were on the fence about upgrading to the room with the fireplace. It was the highlight of our winter stay! It had just snowed the day before our arrival and the scenery was picture-perfect. We didn't want to leave our room. I also appreciated in particular the amount of ambient light source and the high ceilings. Having many small floor and table lamps to choose from meant that we could adjust the lighting to fit our evening fireplace mood. Our early onsen visit was the perfect way to start the day. Even the path to get there that takes you through the woods set the ambiance so perfectly. And getting to soak while looking out at the snowy landscape and icicles was magical. Really, truly, a retreat! Wish we could have stayed longer.

Cons:

Room service food options were limited though the presentation was fabulous. The walls and our door were indeed scuffed and in need of a touch-up as other reviews noted. For us, it didn't detract from the experience, it was just something we noticed. Would have loved if the curtains next to the bed were a thicker material to keep out the light. The background music at breakfast broke from the beautiful ambiance that the food and architecture were evoking.

2026-02-12 • via Nuitee
N
Nicole • extended_group • au
8
2026-02-10 • via Nuitee
F
Francesco • solo_traveller • it
10
2026-02-10 • via Nuitee
N
Nicolas • couple • us
8
2026-02-09 • via Nuitee
S
Shinnosuke • couple • jp
10
Pros:

雪が降っていて、バスが途中までしか行かない、かつタクシーも長蛇の列、という状況の中、バスが行くところまで車でお迎えに来てくださるという柔軟な対応が素晴らしかったです。
また、帰りも同様に雪で足止めになっていたところ、待っている間も大変丁寧に対応してくださり、本来であれば大変な旅になるところが、むしろ特別な体験になりました。

2026-02-09 • via Nuitee
J
Jade • couple • au
10
2026-01-28 • via Nuitee
M
mitsuyoshi • couple • jp
5
Pros:

いつも静かで居心地が良かった。

Cons:

設備の老朽化とメンテナンスが行き届いていないのが明白。
スタッフの質が通い始めたころに比べると落ちた。
料理も以前と比べると残念です。

2026-01-28 • via Nuitee
M
Masaki • couple • jp
10
2026-01-27 • via Nuitee
J
John • extended_group • us
10
Great breakfast, great onsen, great onsite amenities, and agreat room
Pros:

Amazing service, cozy comfortable property, with great attention to detail. Wonderful amenities, great breakfast spread, and an extremely secluded and relaxing stay.

2026-01-27 • via Nuitee
E
Emma • couple • gb
9
Tranquil spot for a relaxing couples stay.
Pros:

Great location and beautiful onsen / chill out areas.

Cons:

It was quite expensive.

2026-01-27 • via Nuitee
M
Marina • family_with_children • de
8
2026-01-26 • via Nuitee
Y
Yuki • solo_traveller • jp
10
何も考えず、ゆっくりできる
Pros:

都心からバスで最寄りまでアクセスできるため、座っていたら着く手軽さが気楽でよかったです。
箱根で車なしは不便かと思ったのですが、意外と周辺の登山バス網が整備されており、ポーラ美術館や富士山の見えるカフェなど、観光もゆっくりできました。
当日思い立って1人旅でしたが、1人でもあまり気を使うこともなく、ゆっくり過ごさせていただけました。

Cons:

冬に毛布など追加できるのでしょうか？
乾燥が得意でなく、暖房を切って就寝すると、掛け布団だけでは少し寒かったので、2重にかけて寝ました。ただ、普通に過ごすには暖房もあたたかく、全く不便なかったです。

2026-01-24 • via Nuitee
D
David • couple • au
9
Excellent property, fantastic Onsen and great location but the unit was very tired
Pros:

The location and the serenity of the place was magical

Cons:

Unfortunately the room itself was in terrible condition, it was badly in need of a paint and the carpet was tired and stained. This was a real shame

2026-01-22 • via Nuitee
N
NAMTHIP • family_with_children • th
8
2026-01-21 • via Nuitee
H
Hannes • family_with_children • sg
6
Ok and satisfied but jot necessarily to go again
Pros:

Friendly and attentive service and staff

Cons:

Rooms.might need an upgrade/renovation

2026-01-20 • via Nuitee
M
Miranda • family_with_children • gr
4
A little dissatisfied.
Pros:

The location and the nature.

Cons:

The staff weren’t aware when showing me the room that there were 2 bedrooms. Discovered it at night. The rooms were run .. down peeling paint. My daughters room had dirty walls and peeing paint and smelt of damp. Tiny window in the bedroom. So I asked for them to be moved they only had a smaller room but they couldn’t refund the difference. Also there was no taxi to take us to the station although we tried to book the afternoon before departure. Would be good to let guests know that this is something that should be booked well in advance.

2026-01-20 • via Nuitee
N
Nicol • couple • it
9
Pros:

L’atmosfera e la camera

Cons:

Il fatto che per arrivarci ci voglia un lungo tragitto in autobus pieno di curve

2026-01-20 • via Nuitee
S
Saurabh • family_with_children • us
10
Very happy
2026-01-19 • via Nuitee
R
Rituko • family_with_children • jp
7
安らぎを感じる
Pros:

整備された緑豊かな環境で、心が安らぎました。
外国の出身地だと思うスタッフさん達が、笑顔で一生懸命に対応してくださって、とても好感がもてました。

ホテルを紹介する写真が、美しく撮られていて新しく出来たころの写真かと思いますが、実際はお風呂場などが少々古さが感じられました。

2026-01-19 • via Nuitee