Benteng Hotel

Hotels
Independent
6.6 (12 reviews)
Jalan Benteng No. 1, Benteng Pasar Atas, Guguak Panjang, Bukittinggi, West Sumatra, 26113 , Bukittinggi , ID

Facilities

Free breakfast
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Free breakfast
Porter/bellhop
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Convenient location
Cozy common areas
Cons:
Maintenance issues
Limited amenities like spa services
Mixed opinions on cleanliness

Categories

Cleanliness
6.5
Mixed reviews on cleanliness with some guests mentioning lack of maintenance and dated feel, while others appreciated the clean sheets and overall cleanliness.
Service
7.8
Service received positive feedback overall, with guests appreciating the friendly staff and comfortable common areas, although some mentioned issues with room maintenance.
Location
8
The hotel's location near key landmarks and public transport received positive reviews for convenience.
Room Quality
7.3
Rooms were generally comfortable, with mixed feedback on maintenance issues such as balky balcony doors and unstable storage areas.
Amenities
7
Varied feedback on amenities, with some guests enjoying the cozy common areas and terrace, while others noted the lack of certain services like a spa.
Value for Money
7
Guests had mixed opinions on value for money, with some feeling the cost was justified by the location, while others found it slightly high given the facilities.
Food and Beverage
7.3
Positive feedback on breakfast and restaurant services, with some guests suggesting more variety would enhance the dining experience.
Overall Experience
7.6
Most guests had a positive overall experience with the hotel, citing factors like friendly staff, great location, and comfortable beds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 14:40

Property Description

Stunning Views and Amenities
Enjoy breathtaking views from the terrace and garden while taking advantage of complimentary wireless internet access.

Culinary Delights
Indulge in a satisfying lunch or dinner at the hotel's restaurant, or opt for 24-hour room service. Don't forget to quench your thirst at the bar/lounge and wake up to a complimentary buffet breakfast.

Convenient Services and Location
Benefit from amenities such as dry cleaning/laundry services, a 24-hour front desk, and luggage storage. The hotel also offers a roundtrip airport shuttle and free self-parking. Plus, with key attractions just steps away, your adventures in Bukittinggi await.

Book your stay at Benteng Hotel and immerse yourself in comfort and convenience in the heart of Bukittinggi.

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • Children may not be eligible for complimentary breakfast.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.6
Based on 12 reviews
Cleanliness: 6.5
Service: 7.8
Location: 8
Room Quality: 7.3
Amenities: 7
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 7.6
M
makito
8
メンテナンス不足が残念だがコスパは良い
Pros:

全体的にメンテナンスがされてなく古い感じ。
バルコニーに出る扉は開けずらい。別途脇の物置は壊れかけで斜めになっておりスマートフォンなどを置くと滑り落ちる。
ベットの寝心地は問題ない。シートは清潔感ある。
共用エリアにソファーが置いてあったり、くつろげる。
公共エリアのテラスに椅子と灰皿、コンセントがあり景色を楽しみながらゆっくりするなど過ごすには良いと思う

2025-05-05 via Nuitee
T
Thomas
10
Scenic Background Views
Pros:

Friendly staff, Fast Check-in, Beautiful Scenic Views. Comfortable beds and if you are on a budget during your Travels.

2018-12-06 via Nuitee
V
Verified traveler
2
Pros:

old hotel with old facilities. very limited breakfast.

2018-10-02 via Nuitee
M
MadmanAdventure Couples Petaling Jaya, Petaling District, Selangor
6
Quite Run Down
Pros:

Wifi is only available in the lobby, hotel condition is quite run down and very near to the loud speaker of the mosque.....not ideal for a light sleeper. However, the breakfast is good and the staff is friendly too. In general, the hotel is pretty clean too and very near many of the main attractions in Bukittinggi.

2017-10-23 via Tripadvisor
I
Ivon
4
Staf SANGAT bantu, fasilitas dasar
Pros:

Hotel bersih, makan pagi cukup, staf ramah, dekat kota @ permandangan bagus.
Suara mesjid SANGAT ribut, tak ada fasilitas, @Wi Fi di lobi saja.

2017-05-03 via Nuitee
Y
YvonneJ296 Solo travel Byron Bay, Byron Shire, New South Wales
6
Basic @ Great STAFF
Pros:

Happened to be in Bukittinggi over a long weekend so heavily booked. This hotel was one of only a few available online.
Booked through Expedia when I usually use Booking.com @ confirmed why I use Booking.com as reservation not recorded. Staff accommodating considering early morning arrival. As noted in another review, near the road is very busy.
Next day VERY helpful staff moved me to a room facing the mosque, which is very noisy early morn @ evening. Not as bad as continual noise from road!
No extras in room. Does have toiletries. Does get hot in Bukittinggi so a fan would've helped. Breakfast ok. No lunch or dinner although staff organised an omelette for lunch as I was very tired after overnight drive @ early artival in hotel.
Speaking of staff, they are SO helpful. Room etc always clean.
Probably not my pick if had other choices. Turned out well for 4 nights.

2017-05-02 via Tripadvisor
Z
ZHAFARINA
8
good hotel
Pros:

nice

2017-01-23 via Nuitee
D
dikurniawanarif Solo travel Dubai, Emirate of Dubai
4
Last Stay
Pros:

Benteng hotel is very old hotel, but nicely it was closer to any places in Padang such as Jam Gadang and Panorama. Breakfast was good but for me terrible things was just the rooms is like very old no maintenance. Wifi is only available in the lobby.

2015-09-17 via Tripadvisor
K
kiminasia13 NONE
6
Ok hotel for couple of days
Pros:

Positive: good bed, soft pillows, good shower pressure, nice location: quiet at night, friendly staff, good wifi only in lobby, indonesia breakfast is good

Deserves attention: european breakfast is very basic, no wifi in room, rooms are quite old.

If you want to make a tour through Bukittinggi area, I highly recommend Lite 'n' Easy Tour: liteneasy@hotmail.co.id

2013-08-04 via Tripadvisor
J
Jarno1983 NONE
6
Pretty good for a few days
Pros:

Nice staff speaking moderate English. Room was good with balcony but, didn't smell to fresh. Good wifi but only in the Lobby. Breakfast was good, they even made us a special Indonesian breakfast when we asked for it.
If you stay in Bukittinggi and you want to make a tour, I highly recommend Lite n Easy (fikar_bkt@hotmail.com).

2013-08-04 via Tripadvisor
M
madone1181 NONE Penang Island, Penang
4
Could've been better..
Pros:

The only reason we stay in this hotel is because i've read it somewhere tat the location were nice and its cheap! For the price i've paid, it is worth it because the room were very spacious and quite nice except...it got no carpet!! The place itself were cold especially at night, and the tiles make it worst. The location was ok since it is situated above the hills, but theres not much activities or stall happening up there. Only one nasi-padang restaurant which you'll grew tired after 2 days. The room itself were clean but it smells of cockroaches and dust sometimes. The bfast was ok, but the dining hall was old and smells dust. Overall, the hotel was worth the price you pay and ita not THAT bad..and you can only get hotel of this calibre and design only in indonesia. So, it worth a try once..

2013-05-11 via Tripadvisor
W
wayancarol Friends getaway Bordeaux, Gironde, Nouvelle-Aquitaine
4
Friendly staff but disappointing hotel facilities
Pros:

Apart from the marvellous view over the city of Bukittinggi, this is not a choice hotel, it is very basic and has no attractive features. The breakfasts were so poor we went out after the first morning to the Canyon Cafe where the breakfast is freshly made. The Benteng is to be avoided especially at week-ends when coach loads of trippers arrive and the coaches are stationed with the engines running under the bedroom windows, the guests in these bedrooms have exhaust fumes filling the room, our friends moved out of the hotel because of this. The double beds were made up with single sheets stretched across which was original but not very comfortable. We would go elsewhere if we ever went back to Bukittinggi.

2013-02-27 via Tripadvisor