Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Cons:
Poor cleanliness
Unacceptable service delays
Low food quality
Water quality concerns

Categories

Cleanliness
7.93
Pool area is reported as disgusting, and there are concerns about room cleanliness due to unwashed glasses.
Service
9.9
Standard service observed, but with significant delays and issues noted by the reviewer.
Location
10
Positive sentiment regarding the location as part of a desirable travel destination.
Room Quality
9.94
Condition of rooms mentioned, particularly concerns about the water quality.
Amenities
8.89
Amenities mentioned were consistently unavailable or poorly maintained.
Value for Money
8.42
Guests felt cheated due to discrepancies between advertised and actual offerings.
Food and Beverage
7.38
Food quality described as horrible and unavailability of items noted, especially during events.
Overall Experience
7.93
Very disappointed with the overall experience, felt cheated and frustrated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:20

Property Description

Luxurious Beachfront Property
SOL by Meliá Phu Quoc offers a tranquil escape with a private beach area and a lush tropical garden setting.

Relaxation and Recreation
Guests can unwind by the year-round outdoor pool or indulge in a rejuvenating massage at the Body and Sol spa. Free WiFi, flat-screen TVs, and private bathrooms enhance the comfort of each room.

Dining Delights
From local delicacies to international cuisine, The Kitchen restaurant provides a diverse dining experience overlooking the serene garden. For a more casual option, Shack restaurant offers a variety of snacks and street food.

Experience serenity and luxury at SOL by Meliá Phu Quoc – book your stay now for a memorable beachfront getaway.

Important information:

All cots are subject to availability.

Guests are required to request extra bed and/or child's cot/crib prior to arrival date. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The property provides a roll away bed or a sofa bed if you request extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

Pets are allowed at the property and are charged VND 675,000 (including taxes) per night. Rate includes pet food bowl, but excludes pet food.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for VND 900,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 1,300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1699 reviews
Cleanliness: 7.93
Service: 9.9
Location: 10
Room Quality: 9.94
Amenities: 8.89
Value for Money: 8.42
Food and Beverage: 7.38
Overall Experience: 7.93
E
Erika • extended_group • hu
10
2026-04-24 • via Nuitee
S
Savannah • couple • au
8
2026-04-24 • via Nuitee
T
Tuan • solo_traveller • fr
9
2026-04-24 • via Nuitee
K
Kseniya • solo_traveller • me
10
2026-04-24 • via Nuitee
A
Adela • couple • fr
10
Hôtel incroyable
Pros:

Cadre absolument incroyable et très beau — l’hôtel est un vrai havre de paix. L’accès à la plage est facile et très appréciable, parfait pour profiter pleinement du séjour. Et mention spéciale pour le petit-déjeuner : tout simplement incroyable, varié et délicieux. Une très belle expérience !

Cons:

Prix un peu trop élevé dans les restaurants de l’hôtel

2026-04-23 • via Nuitee
T
Turkan • extended_group • az
3
Pros:

It was stated on the website that there would be an airport transfer service, but we were neither picked up nor dropped off. We were told that our arrival time was not suitable, even though we had informed you in advance.

Secondly, since our flight was very early in the morning, we couldn’t make it to breakfast. For a luxury hotel, the breakfast box provided was extremely small and quite disappointing.

Lastly, there is no evening entertainment available.

2026-04-23 • via Nuitee
N
Nikita • extended_group • ru
8
В целом отель отличный, особенно по уровню сервиса и территории, но за чистым морем лучше ехать на другие пляжи острова.
Pros:

Понравилось отношение персонала. Большинство персонала говорит на английском. При малейшей просьбе персонал пытается выполнить её.
Понравилось проектировка отеля. Практически все номера расположены так, что у всех открывается вид на море. Понравилась территория отеля, очень уютная и зеленая.

Cons:

Разочаровало море в данном отеле. Мутное, грязноватое. Съездили на другие пляжи Bãi Dài и Khem. Разница колоссальная по чистоте моря. Пляж на территории отеля чистый, но стоит сделать шаг в сторону из территории, то кругом один пластик и куча мусора. Это очень портит впечатление

2026-04-22 • via Nuitee
M
Markus • family_with_children • de
7
2026-04-21 • via Nuitee
C
Chantel • family_with_children • au
9
Pros:

lovely pool and pool bar, overall nice stay, rooms are a little dated but nice and spacious.

2026-04-21 • via Nuitee
M
Marcel • solo_traveller • nl
9
2026-04-21 • via Nuitee
S
Shiwa • family_with_children • au
7
Overall it was excellent staying with my family. When we came from our son’s 21st birthday celebration from Sunset town,
Pros:

Beautifully located with private beach access and clean, they organised private cars with competitive price, very happy with the service

Cons:

The Property did not have bicycles ,
The ottoman/ stool in the room was very unsteady, nearly fell couple of times. Could be bad experience to elderly

2026-04-21 • via Nuitee
E
EmTheTravelPrincess • Solo travel
10
I LOVE this resort !!
Pros:

This location is perfectly between truly rual Phu Quec and the beautiful touristy Sunset Town. The staff here is so kind and helpful, and when they smile and greet you in passing, the smile reaches their eyes. The meals here were absolutely fantastic! The chef (i think his name is trent? He's Australian) walks around during breakfast and introduces himself and chats with guests. Lady, my favorite waiter, was so personable and attentive. She always asked me about my day and what exploring I did around the island <3 My room had a beautiful Ocean View and my only complaint is that the AC doesn't run at full capacity and there are frequent power outages. However, due to the humidity and general weather im not surprised the AC couldn't keep up. I ended up buying a rechargeable fan and keeping it on my nightstand. The pool, beach, and common areas are SPOTLESS and very enjoyable. There are two main bars by the pool that are well stocked and staffed. Even though vietnamese culture does not require tips, I highly recommend leaving 10k dong when getting drinks at the bar and maybe 20k dong when dining. This encourages the staff to remember you and leads to excellent service and a personalized vacation. Overall, this resort is an absolute gem for someone who doesn't want to be in the middle of nowhere in a hostel, and doesn't want to be in the hustle and bustle of a town. Full of amenities, good food, and pleasant people, I'd return in a heartbeat.

2026-04-20 • via Tripadvisor
U
Ulrika • extended_group • se
8
2026-04-20 • via Nuitee
M
Marija • couple • ba
8
2026-04-20 • via Nuitee
R
Rebecca • couple • gb
9
2026-04-20 • via Nuitee
A
Antonio Zim • solo_traveller • it
10
Paradise on earth
Pros:

Everything, the place, the staff is amazing!
Unfortunately I had the bad experience to get a food poisoning and the staff, the chefs, everyone took care of me in a wonderful way

Cons:

Almost nothing

2026-04-19 • via Nuitee
D
Dave • couple • nz
8
Good hotel overall
Pros:

Nice hotel and friendly staff. Rooms are rather tied looking and in need of redecorating. Beautiful pool and beach access. Trent the executive chef was outstanding making himself available to guests during meal times. Location not great, needing a taxi to go anywhere.

Cons:

Rooms need updating

2026-04-19 • via Nuitee
K
Kara • solo_traveller • au
10
Beautiful view from the pool. Great rooms.
Pros:

Everything

2026-04-17 • via Nuitee
M
Maryanne • solo_traveller • au
9
8/10 overall.
Pros:

Everything
Breakfast is amazing. Trent organised maple syrup for our grandchildren pancakes. He also gave us ideas where to go.

Cons:

We down know how to use the food apps. We couldn't see room service menus. I asked but got nothing. Need paper copy for elderly.
You can't control the temperature of the hot pool. Not refreshing.
Rules at pool area. You can't reserve 6 cabanas when only 1 person all day. So wrong. Some days we had 9 of us in 1.

2026-04-17 • via Nuitee
M
Mieka • solo_traveller • au
8
Spacious rooms and close to the airport
Pros:

Spacious rooms, large pool with swim up bar, great buffet breakfast, close to the airport.

Cons:

The resort is in a more isolated location, so isn’t ideal if you want to be among the nightlife and restaurants on the island. Some of the resort facilities need upgrading, including lots of loose and cracked tiles in the pool. The main issue with the swim out rooms is that the pool is only around 60cm deep, so is not suitable for adults to swim in, only for children.

2026-04-17 • via Nuitee