Free
Children allowed
Pets allowed

Facilities

Nightclub
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Playground on site
Scuba diving on site
Snorkeling on site
Self parking (surcharge)
Free beach shuttle
See all facilities

Review Highlights

Cons:
Poor cleanliness
Unacceptable service delays
Low food quality
Water quality concerns

Categories

Cleanliness
7.93
Pool area is reported as disgusting, and there are concerns about room cleanliness due to unwashed glasses.
Service
9.9
Standard service observed, but with significant delays and issues noted by the reviewer.
Location
10
Positive sentiment regarding the location as part of a desirable travel destination.
Room Quality
9.94
Condition of rooms mentioned, particularly concerns about the water quality.
Amenities
8.89
Amenities mentioned were consistently unavailable or poorly maintained.
Value for Money
8.42
Guests felt cheated due to discrepancies between advertised and actual offerings.
Food and Beverage
7.38
Food quality described as horrible and unavailability of items noted, especially during events.
Overall Experience
7.93
Very disappointed with the overall experience, felt cheated and frustrated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:20

Property Description

Luxurious Beachfront Property
SOL by Meliá Phu Quoc offers a tranquil escape with a private beach area and a lush tropical garden setting.

Relaxation and Recreation
Guests can unwind by the year-round outdoor pool or indulge in a rejuvenating massage at the Body and Sol spa. Free WiFi, flat-screen TVs, and private bathrooms enhance the comfort of each room.

Dining Delights
From local delicacies to international cuisine, The Kitchen restaurant provides a diverse dining experience overlooking the serene garden. For a more casual option, Shack restaurant offers a variety of snacks and street food.

Experience serenity and luxury at SOL by Meliá Phu Quoc – book your stay now for a memorable beachfront getaway.

Important information:

All cots are subject to availability.

Guests are required to request extra bed and/or child's cot/crib prior to arrival date. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The property provides a roll away bed or a sofa bed if you request extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

Pets are allowed at the property and are charged VND 675,000 (including taxes) per night. Rate includes pet food bowl, but excludes pet food.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for VND 900,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 1,300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1741 reviews
Cleanliness: 7.93
Service: 9.9
Location: 10
Room Quality: 9.94
Amenities: 8.89
Value for Money: 8.42
Food and Beverage: 7.38
Overall Experience: 7.93
I
Ingrid Husebye • solo_traveller • no
6
Pros:

Roen

Cons:

Litt trøblete service

2026-06-19 • via Nuitee
S
sharmin • solo_traveller • no
9
Pros:

Great place. The reception staff was very helpful and nice. I got a late check out too due to my flight. Good hotel.

2026-06-18 • via Nuitee
ляйла • couple • kz
10
Pros:

После перелетов несколько стран мы решили остановиться более спокойном отеле ,не далеко от аэропорта.Мы выбрали это ,Отель 10 из 10.

2026-06-17 • via Nuitee
C
Celeste • extended_group • au
9
Lovely resort with beautiful staff. Buffet breakfast was amazing. We had pool access rooms which were great. We would re
Pros:

The pool access rooms are the bomb !

Cons:

Pool bar looked a bit sad and not very inviting. Needs to be styled and made more welcoming

2026-06-17 • via Nuitee
M
Mohammad • couple • au
5
2026-06-16 • via Nuitee
T
Thu • solo_traveller • vn
9
Pros:

Cảnh cực đẹp, mình chọn phòng view biển nên cực ấn tượng. Khung cảnh cũng rất đẹp, đi ra biển rất gần...

Cons:

Bữa ăn sáng không được hợp khẩu vị lắm... sảnh ngồi đợi để làm thủ tục checkin, checkout khá đẹp, tuy nhiên khá nóng...

2026-06-14 • via Nuitee
D
Dominic • solo_traveller • au
8
Good but not excellent
Pros:

The facilities, closeness to the beach, pools and diverse food options.

Cons:

The air-conditioner didn't really cool the room even working on 18.5 degrees 24/7. The continuous playing of Melia publicity inside the elevators was akin to mental torture.

2026-06-10 • via Nuitee
C
Charlton Pascoal • family_with_children • in
10
2026-06-07 • via Nuitee
D
Dariusz • couple • pl
10
2026-06-06 • via Nuitee
K
Karen • couple • au
7
Pros:

Great service and staff

Cons:

Off peak season so not a lot activity

2026-06-02 • via Nuitee
N
Nicole • couple • au
9
Pros:

Everything

Cons:

All was amazing.

2026-05-31 • via Nuitee
N
Ngoc Hoa • couple • vn
8
Good
Pros:

The resort is a bit old, but the maintenance is rather good.
Great location to enjoy sunset

Cons:

The road entering the resort is under construction so it's not convenient to reach out
Cannot find pizza in any restaurants of the resort. This is common dish and should be served

2026-05-31 • via Nuitee
M
Maryam • couple • sa
1
Not worth the money
Pros:

The worst customer service ever, they offered me a room with a broken ac , refused to cancel my booking, didn’t refund me and took a cancellation fee as well

Cons:

It is not a 5 star resort for sure, very outdated and poor service

2026-05-30 • via Nuitee
H
Holzkämper • solo_traveller • de
8
Pros:

Wir hatten ein großes und geräumiges Zimmer und es war super schön das wir einen eigenen Poolzugang hatten. Was wir auch gut fanden, war der große Wasserkanister im Zimmer. Im Vergleich zu anderen Hotels, wo man nur eine kleine Flasche Wasser pro Tag erhält.
Auch der Strand und die Poollandschaft waren schön,
es gab immer ein freies Plätzchen.

Cons:

Die ersten zwei Tage, hatten wir, einen schon deutlichen Schimmelgeruch im Zimmer wahrgenommen.
Wir waren wirklich am überlegen, das Zimmer zu wechseln. Aber da wir kaum im Zimmer waren und man hinterher nichts mehr gerochen hat, war es dann okay.
Die Preise im Hotel sind eher europäisch.

2026-05-29 • via Nuitee
A
Ahmed • family_with_children • ae
1
2026-05-28 • via Nuitee
U
Uma • solo_traveller • my
6
2026-05-28 • via Nuitee
E
Ellese • couple • gb
7
Beautiful hotel. Staff let it down
Pros:

Very gorgeous location and facilities
Pool and beach were lovelyy and well kept

Cons:

Staff were unhelpful, slow and not really motivated. English very bad. Bar shut very early like 10pm. Menus didnt have the best choice of foood and also closed early

2026-05-28 • via Nuitee
G
Giuseppe Emanuele • couple • it
6
Resort discreto ma non prendete all inclusive,
Pros:

Struttura abbastanza carina, bella la piscina, la spiaggia a maggio non era praticabile per via delle onde.

Cons:

In Camera odore di muffa. Il Servizio all inclusive non è all’altezza della spesa. Nei bar e nei ristoranti la scelta è minima. I frigobar vuoti, per l’acqua potabile è posizionata in camera un grande bottiglia sarà 5/10 lt. da cui si possono riempire delle bottigliette da mezzo litro , ma l’acqua risulta sgradevole al gusto ed olfatto. Nel ristorante messicano non avevano praticamente niente e ci hanno dirottato uomini in altro ristorante, nell’altro ci hanno detto che era tipo snack e non per la cena alla fine siamo ritornati nella struttura centrale dove abbiamo cenato, ma alle 21.00 a/c spenta e caldo insopportabile.

2026-05-26 • via Nuitee
H
Heike • solo_traveller • de
8
Pros:

Friendly staff and good facilities.

Cons:

The swim up was about thigh deep. Not really a swim up, still very refreshing.

2026-05-26 • via Nuitee
M
Maeï • solo_traveller • fr
10
2026-05-25 • via Nuitee