The Coach House

Hotels
•
Independent
8 (264 reviews)
The Coach House Otterburn Hall Estate , Otterburn , GB

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Garden
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Review Highlights

Pros:
Friendly staff
Clean bedding
Nice setting
Good breakfast
Cons:
Run down appearance
Some cleanliness issues
Closed facilities
Uncomfortable beds
Expensive meals
Inconvenient location

Categories

Cleanliness
6.5
While some guests appreciated the cleanliness, others had issues regarding unclean bathrooms and rooms needing better upkeep.
Service
8.2
Numerous reviews praised the friendly and helpful staff, though there were instances of service letdowns, such as a lack of staff and closed facilities.
Location
5.5
The hotel's secluded location received mixed reactions; some found it pleasant, while others considered it inconvenient or unappealing due to nearby dilapidated structures.
Room Quality
5.7
Guest opinions varied on room quality, with comments on comfortable beds but also numerous maintenance and aesthetic issues.
Amenities
5
The hotel's amenities were found lacking by several guests, citing closed restaurants and bars, and generally outdated facilities.
Value for Money
4.8
Many guests felt that the hotel did not provide good value for the price, with expensive meals, low-quality rooms, and additional issues impacting their perception.
Food and Beverage
6.8
The breakfast was frequently complimented, although there were negative remarks about price, variety, and instances of cold food.
Overall Experience
6.5
While the staff was often commended for their friendliness, the overall experience was dampened by facility shortcomings and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 18:03

Property Description

Charming Accommodation in Otterburn

Luxurious Amenities: The Coach House offers a range of amenities including a garden, free private parking, a shared lounge, and a terrace. Guests can also enjoy the convenience of a restaurant, room service, luggage storage, and free WiFi.

Comfortable Rooms: Each room at The Coach House is thoughtfully equipped with a wardrobe, TV, private bathroom with free toiletries, and a hairdryer, ensuring a comfortable stay for all guests.

Delicious Dining Options: Start your day right with a delicious breakfast that includes buffet, à la carte, and continental options. Additionally, guests can unwind at the bar and enjoy a variety of beverages.

Experience the charm and comfort of The Coach House. Book your stay now for an unforgettable getaway in Otterburn!

Important information:

Please inform The Coach House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Please note, check-in is strictly between 15:00 and 19:00 unless confirmed in advance.

Dogs can only be accommodated in the property's dog-friendly rooms, which are located on the ground floor. All requests for pets must be made in advance.

Check-in and check-out hours:
Check-out: 08:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location