The Green Tree Hotel

I arrived later in the evening and everything was closed even the office. There was a number posted on the door to a call but when I called it they were too busy to even answer.

No one was present to check us in. Had to call around and then wait :20 in the heat. Absolutely NO apology whatsoever for the delay, which should be courtesy standard by literally anyone leaving someone to wait for a prebooked and reserved day/time.

staff was late for check in, called the number provided didnt answer. Door getting up to the rooms didnt want to unlock so felt like we couldn't go anywhere. Room was alright, no batteries in the tv remote so had to switch between the AC remote and tv remote. no one in the office in the morning to check out, so left key in the room. i will never stay there again. no parking lot, had to park vehicle on the street.

I was happy to find that the room was very clean and the food was really good at the Mexican restaurant downstairs. The staff were friendly and helpful.

The bed was horrible. Very squeaky and noisy. TV had no reception. Netflix didn't work. Floor was squeaky. No hot water to take shower. Sink faucet was loose. Only one wash cloth for two people. Very disappointed!!!

Noone was there after 11 to check you in but they let us make a reservation after 11 pm the same nite and then are trying yo charge my credit card 45 bucks because they werent there ya hell nah..they will...

Nice service

The stairs were very difficult for some in our group, we will not stay there again because they are very steep. There was no coffee pot, hair dryer, ice box or plugs for items. For the price we were disappointed.

We booked online, but did not know there was no tree, nothing green, nothing attractive or welcoming, only a locked entryway to a rooms above a Mexican restaurant. It looked so grim that after failing to contact anyone we drove away, paying for no-show, to find lodging further north in Roseburg.

Very private. Big room. Convient restaurant downstairs. 24 hour convience store across the street. Would definitely stay again.

This hotel is on a 2nd floor. The receptionist said it says that on the website, but I don't remember seeing that. the amenities are in the hallway.
comfortable bed.
the toilet was low to the ground and not proper toilet bowl flushing.

We have lived in this area for a long time and the new owners of this hotel have done a great job. It used to be run down and I would have never considered staying. Now it’s clean, nice furniture and comfortable bed. We will definitely stay again. Great job on revitalizing an historic hotel and making it great again.

Check-in was not good. The front desk area is locked. I called at 2pm and was told it would be open at 3pm. Came back a little after 3pm and still no one. I called again and was told someone will be right there. About 20 minutes later, a very nice girl came and checked us in.
Room was updated. Shower was nice. Toilet and sink old. There's a frig, coffee maker and microwave in the shared hallway only. No ice maker, either.
It was quiet the night we stayed there.
Yes, steep stairs to get up to the level with the "Hotel" rooms. I feel that it's too expensive for not even having a coffee maker in the room and no staff (except for the bar employees, who wouldn't give us a bag of ice .)

Definitely is not for anyone who have problems climbing stairs.

To whom whole this concerns, my family and and I arrived a The Green Tree Hotel after driving 13 hours to get there. Upon our arrival there, the hotel lobby was locked. There wasn’t anyone in sight and all doors where locked. We called the number provided several times to either be disconnected or be redirected to a third party auto-voice message. The only nearest humans to the location of this establishment were vagrants outside. My family and I not feel safe there and we’re not able to get any help to check in. We had to drive 37 extra miles to find vacancy and a motel.
This is very concerning and unacceptable.

Very clean comfortable stay in a small town atmosphere would definitely stay again

Small beef: easy to miss because it’s above a Mexican restaurant and the name isn’t out front. Bigger beef: At 4:45 pm, the desk person had left for the day because “everyone had checked in” (not me)! The google maps phone # was no good, and the phone # on the wall gave an automated response that the mailbox was full, “goodbye!” So I go in the restaurant and a very nice lady checked me in. All 9 rooms are up a *steep* flight of stairs! And my microwave and fridge were in a shared alcove! None of the above was mentioned in website. I could get ice until the restaurant closed at 9 pm. On the plus side, the lady (bartender/server/desk backup?) was very nice, the room was clean, the sound insulation was good, the bed was comfortable and TV was pretty good (maybe better? I’m tech-challenged so it could be me). Just glad I didn’t arrive at 9:30!

The bess are extremely cheap and noisy just sitting and rolling over on them. Need to upgrade. Food is amazing.

Upon arrival, the office was closed. The building looks very old and not that inviting. The manager showed up, checked me in and wow, the room was modern and very clean. The bed was comfortable too. There are stairs to climb in order to get to the rooms and there isn't an elevator. One more mebtionable is there's a Mexican Restaurant on the first floor which was tasty and a coffee shop right across the street.

No one was at the hotel to check us in at 3:45 p.m. When the number was called no one answered. If it wasn't for another person waiting to check in we would've thought it was closed and we would have had to leave. We were finally checked in 45 minutes later. When turning in the key the next morning the woman who helped us was not very pleasant. The bed had plastic on it which caused it to be excessively loud when laying down or rolling over in bed. You could hear all movement on the stairs at all times and the stairway and hallway had light sensors but were very dark and not very well lit. In the description it states there is a balcony but none of the rooms have a balcony.

Desk girl was great, friendly n nice. Building was old on the outside looks like a old Brothel n lots of stairs to climb up to your room didn’t feel safe in area ..