Hotel Newstar Montréal

Hotels
•
Groupe Kejja
6.4 (2572 reviews)
5250 rue Jarry Est , Montréal , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Fax/photocopying
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location
Comfy big bed
Friendly staff
Good restaurant food
Cons:
Cleanliness issues
Inadequate amenities
Room size concerns
Poor service experience

Categories

Cleanliness
5.18
Multiple mentions of cleanliness issues, including unclean rooms and bad odors.
Service
7.65
Service was noted as subpar, but some positive remarks about staff friendliness.
Location
8.19
Convenient location with easy access to highways, particularly noted positively.
Room Quality
5.64
Rooms are described as small and sometimes not well-maintained.
Amenities
4.67
Several reviews complained about lack of kitchen utensils and unavailability of promised amenities.
Value for Money
6.13
Perceived as overpriced given the quality of amenities and service.
Food and Beverage
7.18
Some positive remarks about the restaurant, but complaints about breakfast offerings.
Overall Experience
6.55
Mixed overall sentiment, with several reports of dissatisfaction but some positive impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:52

Property Description

Convenient Location
Located just 7 km from downtown Montreal and 5.4 km from the Montreal Botanical Gardens, Hotel Newstar Montréal offers the perfect blend of city exploration and natural beauty.

Modern Amenities
Enjoy free WiFi access and unwind at Bar la Pastourelle, which not only serves drinks but also features a video lottery machine. Each guest room includes satellite TV, a refrigerator, and a hairdryer for your comfort.

Exceptional Services
With a 24-hour staffed front desk, an on-site ATM, and versatile meeting and banquet rooms, Newstar Hotel ensures all your needs are met during your stay.

Ready to experience the best of Montreal? Book your stay at Hotel Newstar Montréal now!

Important information:

When traveling with pets, please note that an extra charge of 45 CAD daily pet cleaning fee applies per room night applies. Weekly and monthly pet cleaning fees for applicable stays, please contact the property for all pet-friendly accommodations requests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.4
Based on 2572 reviews
Cleanliness: 5.18
Service: 7.65
Location: 8.19
Room Quality: 5.64
Amenities: 4.67
Value for Money: 6.13
Food and Beverage: 7.18
Overall Experience: 6.55
N
Naomy • couple • ca
3
2026-02-12 • via Nuitee
S
Sandra • couple • ca
8
2026-02-08 • via Nuitee
N
Noor • couple • ca
10
2026-01-27 • via Nuitee
K
Kimberley • family_with_children • ca
10
Pros:

Touts

2026-01-26 • via Nuitee
S
Said • solo_traveller • ca
7
2026-01-26 • via Nuitee
H
Hichem • family_with_children • ca
10
2026-01-25 • via Nuitee
E
Emmanuel • solo_traveller • ca
6
Mon séjour étais pas mal
Pros:

L’emplacement

Cons:

Les équipements du lit n’était pas vraiment propre je ne pas aimé en tout cas !

2026-01-22 • via Nuitee
P
Paul • solo_traveller • us
10
Pros:

Very good service

2026-01-20 • via Nuitee
J
Joane • couple • fr
7
Cons:

Pas grand-chose pour le petit déjeuner.

2026-01-20 • via Nuitee
H
Hernion • solo_traveller • ca
1
2026-01-20 • via Nuitee
S
Soroush • extended_group • ca
6
Cons:

Bathroom

2026-01-20 • via Nuitee
S
Sara • couple • ca
1
Terrible je reviendrai plus labas !!
2026-01-20 • via Nuitee
A
Ashleigh • solo_traveller • ca
6
2026-01-20 • via Nuitee
S
Steven • solo_traveller • ca
8
Cons:

J'me suis fait péter une vitre de voiture!!

2026-01-19 • via Nuitee
M
Mohea • family_with_children • pf
7
Bon logement si vous savez que c’est juste pour dormir mais attention au week-end il y a des gens bizarre qui crient dan
Pros:

Nous avons aimer l’emplacement.
La literie, le restaurant, le grand parking, le dépanneur à côté, les restaurants à côté.

Cons:

Il y avait des gens bizarres qui criaient dans le couloir de l’hôtel les 2 premières nuits. Le manque d’insonorité, le personnel qui font le ménage n’ont pas l’air heureux et ne disent pas bonjour.

2026-01-19 • via Nuitee
C
Carole • solo_traveller • ca
7
Correct, j’aurais aimé être plus proche services en commun et ne pas avoir à conduire dans Montreal
Pros:

Le personnel cordial, efficace

2026-01-19 • via Nuitee
C
Charles • family_with_children • us
5
2026-01-19 • via Nuitee
K
Kyle • family_with_children • ca
2
Cons:

Showed up to check in and waited in line while the staff seemed to argue with someone at the front of the line. Finally got my key card and went to the room, only to find out it didn't work at which point I had to go back and wait in line again to get it fixed.

Got back to the room and opened it only to find they gave us a single queen bed instead of two doubles as booked. I went back to the desk and waited in line again. By this point I'm already late for the event we came to town to attend and standing in their un air conditioned lobby waiting in line for the third time. I finally get a working key card for the right room and the guy at the desk says he'll look into a discount for us before checkout. Or course, at checkout nothing has been done and no discount is available so the staff member said she'll look into it later that day. Nothing happens, no phone call. So I message the hotel and they message back giving me a number to call "their management".

I've now called multiple times and no one has returned my call. This place is a giant scam, the rooms are poorly kept, the hallways smell like weed, and there were tons of sketchy people around. I would never stay here again and recommend against it.

2026-01-19 • via Nuitee
C
Cynthia • family_with_children • ca
5
Ça fait la job car nous étions là pour une compétition mais si c’était pour des vacances j’aurais été déçu
Pros:

Le personnel et l’emplacement

Cons:

L’odeur dans les corridors, les murs en carton, je me suis fais changée de chambre et sa me sautait encore sur la tête. Je ne parle même pas du bar avec les gens quasis douteux qui fume sur la terrasse.

2026-01-19 • via Nuitee
H
Hui Xiong • solo_traveller • us
8
2026-01-19 • via Nuitee