Homewood Suites by Hilton Albuquerque-Journal Center

Hotels
•
Homewood Suites by Hilton
8 (103 reviews)
5400 San Antonio Drive NorthEast , Albuquerque , US
+1 505-998-4663

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean and quiet rooms (many guests)
Spacious rooms and comfortable beds
Good location
Continental breakfast and evening snacks
Generally good value
Cons:
Maintenance problems (leaking fridge, worn seals, broken luggage carts)
Housekeeping/service lapses (no night housekeeping, delayed toiletries)
Occasional unpleasant odors in hallways and issues with tub cleanliness
Elevator outages during some stays
Breakfast unavailable at busy/event times

Categories

Cleanliness
7
Mixed cleanliness: guests called rooms 'clean and quiet' but multiple reports of a smelly hallway, a gross tub, and a leaking refrigerator leaving water under bins.
Service
7
Service issues noted: front desk initially unhelpful about moving rooms, limited/no nighttime housekeeping, requests for toiletries initially unmet; some staff communication problems but not universally poor.
Location
9
Multiple positive mentions: described as a 'great location' and 'location is good' and convenient for events.
Room Quality
7.5
Rooms often spacious with comfortable beds and acceptable shower pressure, but problems reported with low toilet height, leaking refrigerators, worn window seals and an unclean tub in at least one stay.
Amenities
7.5
Amenities mixed: complimentary continental breakfast and evening snacks were positives, but elevator outages, broken luggage carts, lack of toiletries at times, and fridge failures indicate inconsistent upkeep.
Value for Money
9
Several guests described the stay as good value or were 'more than satisfied' with room size and offerings, supporting a positive value assessment.
Food and Beverage
8.5
Food offerings (continental breakfast, evening nachos/cookies) were appreciated, though some guests experienced breakfast unavailability during event times.
Overall Experience
8.5
Overall impressions are mixed but largely positive: many guests found the hotel restful and good value while a minority reported serious maintenance and cleanliness issues preventing return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Welcome to Homewood Suites Albuquerque-Journal Center!

Convenient Amenities: Enjoy a complimentary hot breakfast and in-room full kitchens for a home-like experience. Stay active in our modern fitness center and indoor swimming pool.

Evening Reception: Unwind at our free evening reception with a light meal and beverages, perfect for ending your day on a relaxing note.

Prime Location: Situated in Albuquerque's business district, our hotel offers easy access to major attractions and corporate offices like Northrop Grumman and Intel. Book now for a comfortable and convenient stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Location

Guest Reviews

8
Based on 103 reviews
Cleanliness: 7
Service: 7
Location: 9
Room Quality: 7.5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 8.5
S
Sheila • family_with_children • us
10
The Homewood Suites was like my home away from home, a relaxing and restful place to stay.
Pros:

Clean and quiet

Cons:

The toilet is very low, I am older with hip replacements and the toilet seemed lower than even a standard toilet

2026-10-30 • via Nuitee
W
Wilson • couple • us
10
More then satisfied
Pros:

Rooms were more spacious and better then expected. The breakfast was ok.

Cons:

Elevator wasn't working, luckly we didn't have alot of bags to tote up the stairs.

2026-10-22 • via Nuitee
L
LYDIA AVALOS • solo_traveller • us
10
2026-10-20 • via Nuitee
J
Julie • couple • us
7
Ok but look for something better next time
Pros:

Room on first floor near desk

Cons:

Breakfast not available at ballon fest time which is why people staying

2026-10-18 • via Nuitee
M
Mary • couple • us
8
2026-09-14 • via Nuitee
M
Mary • couple • us
8
Was a good value.
Pros:

Bed was comfortable. Shower pressure was okay Great location. They offered a continental breakfast and nachos and cookies in the evening.

Cons:

The hallway smelt bad

2026-09-14 • via Nuitee
T
Takeshi • solo_traveller • us
9
2026-09-10 • via Nuitee
E
Eva • extended_group • se
5
2026-09-01 • via Nuitee
K
Kathryn • solo_traveller • us
9
2026-08-11 • via Nuitee
M
Meredith • solo_traveller • us
10
2026-08-09 • via Nuitee
D
dawnkW6969BD • Couples
4
YUK! Badly needs some attention.
Pros:

Bad experience. Refrigerator not working properly and was full of water under drawer bins, leaking out onto floor. Had to put down towels - no maintenance on site. After fussing with it, it finally kicked back on. Was initially told by front desk that place sold out, so couldn’t move, but eventually called to say they could move us, but we were already settled in. Window seals worn, wind howled through all night. Luggage carts falling apart (how hard us to replace these things?). And the tub - what’s up with it. Gross 🤢 Glad we were only booked for one night. Definitely would not return here.

2026-08-05 • via Tripadvisor
L
LYDIA AVALOS • solo_traveller • us
9
2026-07-20 • via Nuitee
R
Rani • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jessica • family_with_children • us
10
2026-07-06 • via Nuitee
M
Malaya • couple • us
5
2026-06-18 • via Nuitee
S
Shelby • couple • us
10
2026-06-16 • via Nuitee
B
Barbara • couple • us
6
Pros:

Location is good. Parents should supervise their children. I almost got hit by a bat. There were baseball teams staying at the hotel. Maybe a sign to remind the parents would be good.

Cons:

Ran out of shower gel. We called in the evening and were told that some would be brought to our room. No one came. I mentioned this to the front desk in the morning and was told, we don't have housekeeping staff at night so there is no way someone was going to bring you some shower gel. She also told me that they didn't have any at all and we would have to wait until the delivery at 8:30 on Saturday morning for some. We finally got some!

2026-06-08 • via Nuitee
D
Dawn • solo_traveller • us
7
Pros:

Clean and no bugs. Location

Cons:

Compact room for the price

2026-04-26 • via Nuitee
P
Paul • family_with_children • us
10
2026-04-13 • via Nuitee
J
joan • family_with_children • us
10
Pros:

Friendly staff

2026-03-09 • via Nuitee