Aureo La Union

Excellent resort and the best in La Union

Property and resort is great but their policy and mabagemdd we Mt is terrible. For the price we paid for the family villas we should get more towels and ice. Simple request to get a bucket of ice for our rooms they said the machine broken there is no ice. But there were giving ice in the restaurant s. We spent a lot for dinner and gave a tip but they told us there no ice. When I complained to front desk about the ice and towels. First she said only get 1 towel per person per day. But we swam since the highlight of the resort are the pool and beaches. Ofcourse your always wet. You need more than one towel. I asked them why they are cheating out on the ice and towels? Front desk answered because guest are stealing the towels. So is that our problem? We paid for the nightly rate and that’s why they held back 2000 pesos for incidentals. For the ice they said since we ate at the restaurant and spent our dinner they will give a bucket of ice. I never heard such rules and policy. I think they should change their policy and the management. Their policy leaves a bad taste on their guest. All our friends and families asked about the resort and all we said told them about their bad policy and terrible management . We don’t recommend this resort. . If your going make sure you bring your own towels and ice.

It’s very clean. Staff was extremely nice. The views. Restaurant by the beach.

Like most things in the PI it's worn-out fast. Toilet issues - "international buffet" is really just a Filipino buffet with eggs for the Westerners. But the asset Aureo has is their pool. They really don't hype it enough. Strong current pushes all swimmers along in a circle around the pool area. TERRIFIC therapy for all bodies. Never seen a pool like it. Great use of the limited space. Staff is very kind and wiling to help.

Great but there’s still room for improvement.

Very slow check in, room was aged and dusty, wall mounted TV at an unwatchable angle, hotel far from beach, long walk around property to pool and restaurant, countless mosquitoes devoured us through the night, slow check out.

Clean and well maintained facilities. Courteous staff.

We originally booked for a four night stay but only stayed one night. As two young female travellers, we felt really unsafe in the resort and had to cut our trip short. This was largely due to the surrounding area, the openness of the resort and a couple of comments made to us by staff. The hotel itself has good facilities but was not clean at all. Our room was full of mold and our socks were filthy after walking around the room for a minute. The staff were approachable, however, we had a lot of trouble organising a shuttle bus with them and they tried to charge us for one of the journeys twice. What we experienced of the food was good but does not justify staying here.

Would highly recommend.

Clean, good food.enough pool to accommodate a big crowd.

Gets a bit crowded for holidays and peak season. Lots of swimming pool options. A bit pricey on the food, mediocre breakfast buffet. Does not have a private beach front. The upside is rooms are clean, spacious and has a patio. Ac is cold even on summertime hot weather. Had fun on the lazy river pool. Family and pet friendly resort, but not for a couple looking for a peace and quiet time.

Quiet

It’s nice place

Absolutely gorgeous, one of the most beautiful places I stayed at throughout our trip in the Philippines. Will absolutely return with my kids. I loved how family-friendly the resort was and the rooms were lovely. Highly recommend.

Good

We didn't sleep all night there's screaming and yelling outside our room like bunch of guys talking yelling laughing like they are drunk right below our room this happened after midnight . No security to stop them. At 6 AM 3 or 4 guys who are also guest in the hotel keep ringing the doorbell of our room just for fun. My husband opened the door and questioned them why they keep ringing the doorbell and they started pointing fingers. I called the management and reported this incident and they said it's people in the neighborhood making noise and the guys who keeps ringing the doorbell made a mistake which room to go meet their friends.
And management said their CCTV isn't working so they can't monitor this type of disturbance. Bedsheets and towels are smelly as well as the room. The location seems sketchy.

It was good. Very nice staff.
I just recommend to change their towels. They’re old and others are ripped.

People are nice and friendly
I can recommend it to my colleagues

Great place

We had a great stay in Aureo. The resort's amenities and the pools were highly-maintained. Beach area was walkable and kept clean. Too bad I didn't get to try their spa. And awesome customer service too from all their staff. I definitely would recommend and be back at this place.