Super 8 by Wyndham San Jose Airport

Was horrible. Broken down rooms stained bathtubs broken doors and in total disrepair. We left immediately upon entering the room and did not stay there. Will never go back.

Easy check in

It was dirty and smoky

Yes

Worst hotel ever, don't stay there. Cockroaches in every room, no water en 2 of the 6 rooms we had, no warm water en 5 of the 6 rooms. The reception people are terrible, no nice at all, they gave out our rooms that were already reserved. Should be closed for good

No proper response from reception., we have moved from that place midnight 3 since no receptionist showed up. Called 15 times

Breakfast was bad coffee and those packaged lard muffins. The AC was so dirty and dripped water all over. Parking lot was filthy (chicken bones, beer cans, other items). Sketchy people all around. The door looked like it had been busted in and repaired MANY times. Tried to shower and the handle came off. Little roaches on the walls and ? Quite frankly, I am concerned that this option is offered as a Wyndham. God Awful

The room is dirty. The facility seems poorly maintained. So called breakfast is included are just poor quality coffee, juice and muffins. The condition of the room is poor. There are cockroaches in the room. The staffs did not give guests warm feeling.

Absolutely filthy with cockroaches and bed bugs. Refused to sleep in the room and slept in my vehicle.

Cockroaches. COCKROACHES. No answer at the front desk phone on multiple occasions. Not really sure if there is full time management at property. Left my garbage outside the front door every morning and it was rarely picked up (maybe the reason for cockroaches? Although there is the intense aroma of insect repellent in the room) Bath is advertised as roll-in but is just a standard tub with hand bars on the wall. It is dirty and the bars are falling off the wall. Toilet seat is also broken. Bedding is freshly washed but stained. Room ceiling has cobwebs and black stains (mold?) Parking lot is a mess and a hang out for long-term residents well into the night.

This was the dirtiest motel inside and out I had ever been in.

Bug infestations in all rooms. Black Mold, No smoke detectors and TV does not even work. Key cards never work after first time. Place is terrible!

There was roaches and termites in our room, blood splatters and creepy men trying to pick up girls and park in front of their rooms. We also only got one key card for two adults that were listed.

Do not book your stay here at all. Photos on page will be very misleading, but once you get into your room, you will see so many things wrong.
When addressing issue, front desk agent seemed agitated and annoyed, and didn’t seem like they wanted to help. Only offered partial refund because it was reported an hour after check in

blood stain, dirty....

It was a very rundown place. We asked the receptionist Krishna as to how he expects us to stay in such a place. He said because we booked through Hotels.com, there was nothing he could do. He asked us to take our grief to you guys. Hotels.com should have never recommended this place. We trust your website to help us finding a good place but this was so bad.
I am so disappointed. I have booked many times with you guys and now I am doubtful.

I feel like the price should’ve been a lot cheaper for the way the parking lot, room, and bathroom was. Reasonable but still pricey for the quality of the hotel.

Please contact me RE this - 9162250190 we didn't end up staying there due to the 1.6 star reviews about a bug infestation and we were charged the full amount anyway - tried dealing with the hotel direct and they said to contact you.

The hotel is in extremely poor shape
No Hot water
Lots of roaches dead and alive
Lights broken
Stained bed sheets, pillow cases and towels very unsanitary
The staff couldn’t do much the whole building falling apart lots of sketchy people.
Only thing good was the location to Levi stadium. Would not recommend for families. For people who need and bed and toilet and that’s it.

Trash on desk with drink cups; trash around property, very unclean. Told me someone would come to clean in 5 to 10 mins. No one came even after 9 am in the morning. Cocroches in room. Mold in tub. No hot water. Only break fast is small muffins and orange juice.