Whales Bay Hotel

Hotels
•
Independent
9.4 (65 reviews)
Canada do Terreiro, São Vicente Ferreir, Ponta Delgada, 9545-520 , Ponta Delgada , PT
351-30-0509810

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Children allowed

Facilities

Full-service spa
Fitness facilities
Arcade/game room
Health club
Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Good facilities incl a heated pool
Very nice and clean
Tranquility and scenery
Beautiful experience with a great location
Great stay and kids loved the pool
Amazing property with very friendly staff
Polite and professional staff
Cons:
Missing a nice breakfast

Categories

Cleanliness
9.4
The place was very nice and clean.
Service
9.9
Staff was great, friendly always ready to help.
Location
9.4
The location is nice as it is out in a quieter area.
Room Quality
9.4
Standard quality for this hotel tier.
Amenities
9.4
Good facilities including a heated pool.
Value for Money
9.4
Standard quality for this hotel tier.
Food and Beverage
8.4
The only thing missing was a nice breakfast.
Overall Experience
9.9
Stay in the hotel for two weeks and enjoy every single moment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Relax and Rejuvenate at the Spa
Pamper yourself with a visit to the spa, which offers massages, while the steam room and health club provide ultimate relaxation.

Exciting Recreational Amenities
Take advantage of the seasonal outdoor pool, perfect for a refreshing dip, or enjoy leisure time at the arcade/game room.

Convenience at Your Fingertips
Indulge in the fully furnished guestrooms with kitchen amenities, private lanais, and LED TVs. Additionally, benefit from complimentary Wi-Fi and multilingual staff service.

Escape to luxury at Whales Bay Hotel – your seaside oasis with an array of amenities and a perfect location for exploring Ponta Delgada. Book now for an unforgettable stay!

Important information:

  • The seasonal pool will be open from May 01 to October 31.
  • Pool access available from 9:00 AM to 10:30 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property is professionally cleaned.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets, service animals welcome

See all policies

Location

Guest Reviews

9.4
Based on 65 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 8.4
Overall Experience: 9.9
A
Ana-Maria • solo_traveller • ro
10
Pros:

All the respect to the staff working at this hotel in May 2026, they must be the nicest people I've met. They seemed genuinely happy when we arrived and they saw us, and were so nice and helpful and made us feel so welcomed. It was only us around, but they turned on the sauna and jacuzzi for us.

The apartments are nice, and the outside pool is a little heated, so we were able to use it in May even though the weather wasn't very warm yet.
And the view from the balcony was so, so beautiful. I really hope we'll return someday.

2026-06-22 • via Nuitee
D
Dale • solo_traveller • pt
10
Seaside Serenity
Pros:

...professional and friendly

2026-06-16 • via Nuitee
S
Sergio • family_with_children • pt
9
Cons:

Colchões fracos e não ter possibilidade de fechar a entrada de luz matinal na janela da cozinha, visto que há um sofá cama na sala/cozinha

2026-06-14 • via Nuitee
E
Eliška • extended_group • cz
9
prostorný apartmán na pěkném místě
Pros:

Velice prostorný apartmán, krásný výhled, vybavená kuchyně, bazén s telkou vodou, výřivka, sauna... Velice příjemná recepční, možnost drobného nákupu přímo na recepci.

Cons:

Malou renovaci by si zasloužil sprchový kout. Jinak bylo vše výborné.

2026-06-13 • via Nuitee
M
Marques • solo_traveller • pt
9
2026-06-04 • via Nuitee
E
Edite Serra • family_with_children • pt
10
Pros:

Gostamos de tudo.
Superou tudo. Deu para descarregar o stress.

2026-06-02 • via Nuitee
S
SARA • solo_traveller • pt
8
Calmo para estar em família
Pros:

Os apartamentos

Cons:

O ginásio precisa de ser renovado

2026-05-29 • via Nuitee
M
Miguel • solo_traveller • es
10
Hotel para relajarse y sentirte como en casa o mejor con tu sauna y jacuzzi
Pros:

El personal muy amable siempre atento a ayudarte. Me dejaron hacer el check in una hora antes. El lugar es muy tranquilo y si tienes tiempo puedes usar su gimnasio y sauna, que aunque no era muy grande, era más que suficiente para relajarte.

Cons:

El acceso a la recepción no tiene rampa y hay que bajar escaleras, pero tampoco era un inconveniente porque no eran muchas.

2026-05-25 • via Nuitee
N
Natalia • family_with_children • pt
9
2026-05-25 • via Nuitee
S
Sébastien • solo_traveller • fr
8
Pros:

Hotel propre, lits agréables, bons équipements dans les chambres.
Piscine extérieure sympa.
Personnel très agréable
Parking sécurisé

Cons:

Les équipements sauna, hamam ou sportifs sont vieillot

2026-05-23 • via Nuitee
S
SEBASTIEN • solo_traveller • fr
10
Pros:

Chambre et balcon vue sur mer, très bien orienté.
La literie est de bonne qualité.
Il y a tout les équipements pour cuisiner dans l'appartement.

Cons:

Rien

2026-05-19 • via Nuitee
A
Anna • family_with_children • pl
7
Na krôtki pobyt ok.
Pros:

Nocleg na trasie na jedną noc - pod tym względem było ok. Recepcja czynna do północy, parking na miejscu, bardzo dobry kontakt z recepcją. Całkiem przestronne pokoje.

Cons:

Widać ząb czas na wyposażeniu. Twarde ( jak dla mnie materace). W tracie naszego krótkiego pobytu, ekipa remontowała pokoje - zamiast poczekać do wymeldowania, wiercenie w ścianie w pokoju obok od 9:00.

2026-05-09 • via Nuitee
M
Moreira • family_with_children • pt
9
2026-04-08 • via Nuitee
F
Filipa • family_with_children • pt
10
Pros:

Tudo

2026-03-30 • via Nuitee
C
Catarina • family_with_children • pt
10
2026-03-05 • via Nuitee
C
Catarina • family_with_children • pt
8
2026-01-19 • via Nuitee
C
Carolina Barão • family_with_children • pt
10
Pros:

Gostei de tudo, sitio calmo e tem todas as comodidades necessárias para uma boa estadia

Cons:

Nao teve nada a apontar

2026-01-02 • via Nuitee
C
Carmen • couple • it
10
2025-11-21 • via Nuitee
S
Suzanne G. • extended_group • es
10
Supero las expectativas
Pros:

Lo cierto es q nos sorprendió para bien, supero nuestras espectativas. El apartamento estaba muy limpio y muy completo en lo q respecta a menaje y todo en general. El lugar muy tranquilo y las vistas excepcionales. Todo un aciero y muy recomendable.

Cons:

No tengo queja de nada.

2025-11-01 • via Nuitee
B
Barbora • family_with_children • cz
10
Pros:

Nám se ubytování moc líbilo, personál byl velmi milý a ochotný, pokoje krásné s výhledem na moře. Potěšila i hernička pro dítě a využili jsme i venkovní bazén,výřivku a saunu a vše bylo moc příjemné. Lokalita sice není v centru města, ale stejně jsme měli auto a všude jezdili autem.

2025-10-24 • via Nuitee