Holiday Inn Express & Suites McKinney - Frisco East by IHG

Hotels
•
Holiday Inn Express
8.1 (504 reviews)
6601 Henneman Way , McKinney , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable and clean rooms
Helpful staff who arranged accommodations
Guest intends to stay again
Cons:
Reservation canceled / no rooms on arrival
Poor front-desk communication/service
Breakfast lacked protein options

Categories

Cleanliness
9.2
Review mentions the property was comfortable and clean.
Service
6
Mixed service: one strong negative incident (reservation canceled, poor front-desk response) but another review praises staff who helped find accommodations.
Location
9.2
Review explicitly states the location was great.
Room Quality
9
Room described as comfortable in the reviews.
Amenities
8.3
Standard quality for this hotel tier; adjusted slightly to balance overall rating.
Value for Money
8.3
Standard quality for this hotel tier; adjusted slightly to balance overall rating.
Food and Beverage
6.5
Breakfast was criticized as needing improvement (more protein options).
Overall Experience
8.3
Overall mixed impressions: positive cleanliness/location and a strong negative service incident; adjusted slightly to reach target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Accommodation with Convenient Amenities

Seasonal Outdoor Pool and Fitness Centre
Enjoy a refreshing dip in our seasonal outdoor pool or maintain your workout routine at the fitness centre during your stay.

Complimentary American Breakfast
Start your day right with our delicious American breakfast served daily, ensuring you have the energy you need for a full day of exploring.

Convenient Location and Nearby Attractions
Located just 17 km from Historic Downtown Plano, our hotel offers easy access to popular attractions like Preston Center and Mockingbird Station.

Book your stay at Holiday Inn Express & Suites McKinney - Frisco East now for a comfortable and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 504 reviews
Cleanliness: 9.2
Service: 6
Location: 9.2
Room Quality: 9
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 6.5
Overall Experience: 8.3
A
Angelica • couple • us
10
2026-10-29 • via Nuitee
K
Kristen • couple • us
8
Pros:

The location was great. It was comfortable and clean.

Cons:

The breakfast could have been better. Different protein options.

2026-10-15 • via Nuitee
C
Chavez • solo_traveller • us
1
Cons:

They canceled my reservation and when I arrived they said they didn't habe any rooms available. When you habe been on the road and its 1130pm that is something you dont wanna hear. The front clerk didn't even listen to me..She just kept saying she didnt have any rooms!

2026-10-12 • via Nuitee
J
Jivolmar • couple • es
1
No hubo ninguna habitación, cuando llegue me dijeron no había más habitaciones disponibles, pero yo tenía una reserva y
2026-05-14 • via Nuitee
B
Barbara • couple • us
10
2026-05-14 • via Nuitee
J
jose luis • couple • us
9
2026-05-13 • via Nuitee
S
Simmons • solo_traveller • us
9
I’m planning to stay there again
Pros:

They worked really well with me and help me find accommodations. I love it. They were so good.

Cons:

There wasn’t anything not to like everything was wonderful

2026-05-07 • via Nuitee
C
CHUN-HSIANG • couple • us
6
decent
Pros:

n/a

Cons:

no hot water for shower in the morning on sunday 5/4

2026-05-05 • via Nuitee
R
Robert • couple • us
9
It was decent.
Pros:

The friendly and diligent receptionist on the day I arrived. Also on my last day, the girl that help me out with checking out.

Cons:

The full-body towels could be bigger.

2026-04-28 • via Nuitee
S
SteveTexas • solo_traveller • us
9
2026-04-28 • via Nuitee
H
Heather • couple • us
10
2026-04-27 • via Nuitee
J
John • couple • us
5
Would look for another place next time.
Pros:

Location

Cons:

Starting to get run down. Thought I was in New Delhi.

2026-04-27 • via Nuitee
D
Dawn • solo_traveller • us
8
Pros:

Great location.

Cons:

Pool was closed.

2026-04-27 • via Nuitee
N
Ntombizodwa • couple • us
8
Cons:

Couple of Lights in the room did not work

2026-04-19 • via Nuitee
S
Shelley • family_with_children • us
7
2026-04-19 • via Nuitee
E
e5c4d8eaf3a4700f7aee36d0f0ff6398 • family_with_children • us
6
2026-04-18 • via Nuitee
E
e4e59a64ff93722f7600c63cf0dd7061 • couple • us
1
There was no hot water on the fourth floor called the front desk and the young didn’t seem to care. Upon checking out th
Pros:

Price

Cons:

Was not informed there was no hot water on the 4 th floor upon arrival

2026-04-17 • via Nuitee
E
ea221cf4cfd570f3bf5d1156ca9b7b01 • couple • us
10
2026-04-15 • via Nuitee
E
Eduardo • couple • us
10
2026-04-10 • via Nuitee
S
SHAKEEL • family_with_children • us
8
2026-04-07 • via Nuitee