Ricasoli Firenze Luxury Apartments | UNA Esperienze

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До поездки я прочла в отзывах других гостей, что есть проблема с заселением. Я подумала, что если замечания были написаны более 2 месяцев назад, то проблему можно было решить. Возле входной двери случился коллапс: мы, ожидающие на холоде человека с ключами, другие гости, которые не могли попасть в свои номера, так как сломался кодовый замок. Я бы хотела, чтоб проблема с дверью была решена, это странно иметь постоянно раз одну и ту же проблему (

Didn't quite like the jacuzzi bath in the master bedroom as it left the room with a stale wet smell.

Puzza di umido insopportabile in stanza per colpa della vasca idromassaggio
Mancanza di luce solare

Check in. Sono cortesi ma non disponibilissimi a farli nella fascia oraria indicata in base a quanto indicato su booking. Insomma, avevo appuntamento di lavoro alle 15.00, ho chiesto di farlo dalle 13.00 alle 14.00...e prima delle 14.30 non è stato possibile farlo. Faticoso, noioso rapportato a prezzi importanti.

We chose Ricasoli Premium One Bedroom Apartment expecting a luxury stay at a premium price, and unfortunately this was one of the most disappointing travel experiences we’ve had.
1️⃣Key Collection Issue
Despite arriving at 9 PM, a perfectly normal arrival time, we were forced to collect the key in person from a different location, the reception of another hotel. We were tired, carrying luggage through the city at night and waiting for a bus for almost 20 minutes. The justification was that they needed to check IDs in person, something every other rental easily handles digitally through Booking (or they provide a safe box with code). Very inconvenient and unnecessary.
2️⃣ Misleading Listing & Photos
The apartment we were given did not match the photos shown on the confirmed booking. We later realized they had included photos from the Executive apartment in the listing of the Premium One Bedroom we booked, very misleading for guests paying high prices expecting a certain standard. When we raised this with the property, it was simply brushed off.
3️⃣ Severe Mold Problem (Health Concern)
The most serious issue: a strong mold smell throughout the flat, visible mold on the bathroom ceiling and kitchen furniture, and increasing discomfort in our throats. By the 3rd night, it became unbearable, we both woke up sick, struggling with breathing and throat irritation. This is absolutely unacceptable at any accommodation level, let alone a place marketed as luxury.
When reported, the response we received blamed humidity and rain, which is extremely worrying, this indicates the issue is ongoing and known. They offered to move us to a different accommodation for the last night, which was not a realistic solution as we already had plans and were leaving the next day. We unfortunately left sick and extremely disappointed. This apartment should not be advertised as luxury or rented at this price point until these issues, especially the mold problem, are fully resolved.

Some odour of Aircon in main bedroom