The Biltmore Tbilisi Hotel

Hotels
•
Millennium Hotels
8.7 (2591 reviews)
The Biltmore Hotel Tbilisi 29 Rustaveli Avenue , Tbilisi City , ge

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor service quality
Subpar cleanliness

Categories

Cleanliness
8.28
Quality of linen and room cleanliness mentioned as poor by several reviews.
Service
8.75
Mixed reviews on service; some staff were friendly, but others were criticized for being unresponsive.
Location
9.29
Hotel location consistently praised as excellent and convenient.
Room Quality
8.74
Rooms are described as comfortable, with only minor concerns raised.
Amenities
8.77
Amenities generally noted as adequate; minor improvements suggested.
Value for Money
8.73
Some reviews feel the price is slightly high compared to service quality.
Food and Beverage
8.28
Breakfast is described as standard but lacking certain options; overall food quality could improve.
Overall Experience
8.75
Overall experience positively commented on, but some aspects fell short of expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:16

Property Description

Luxurious Amenities

The Biltmore Tbilisi Hotel offers a luxurious experience with its indoor pool, spa, and fitness centre. Guests can unwind and rejuvenate in style during their stay.

Elegant Rooms

Each room at the hotel is elegantly designed and equipped with modern amenities. From a flat-screen TV to a private bathroom with bathrobes and slippers, every detail is carefully curated for the comfort of guests.

Convenient Location

Situated just 300 metres from Tbilisi Opera and Ballet Theatre, The Biltmore Tbilisi Hotel provides easy access to the city's popular attractions. With free private parking on-site and car hire services available, exploring the vibrant city is hassle-free.

Experience luxury and convenience at The Biltmore Tbilisi Hotel. Book your stay now for an unforgettable experience.

Important information:

Please be informed that due to maintenance work gym will be closed from January 8th till end of January.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    People 3 years old and over stay for GEL 182 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2591 reviews
Cleanliness: 8.28
Service: 8.75
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
קוליאדקו • solo_traveller • il
10
Pros:

מיקום. נוף. צוות. נקי מלון מעולה

Cons:

אין נטפליקס. אי אפשר להתחבר עם טלפון לטלוויזיה

2026-04-18 • via Nuitee
S
Sadig • couple • az
10
2026-04-17 • via Nuitee
S
Sergey • couple • ru
10
2026-04-16 • via Nuitee
H
HASAN • extended_group • tr
6
Hotel Staff Needs Hospitality Training
Pros:

The hotel is in a very good location, situated on a nice street with many cafés and restaurants nearby. It is only a 5–10 minute drive to the Old Town, depending on traffic. The rooms are clean and well-designed.

Cons:

Staff should receive proper training in hospitality. From the security at the entrance to the housekeeping team and the lobby staff, the overall experience was very poor. The staff member at the lobby felt very mechanical—honestly, a robot might have been more cost-efficient. Similarly, the security personnel did not greet guests; there was no “hello,” “welcome,” or “have a nice day.”

Despite the hotel’s good location, I would not choose to stay here again. There are much better hotel options nearby.

2026-04-10 • via Nuitee
T
Tatiana • solo_traveller • ru
10
2026-04-05 • via Nuitee
A
Abdulelah • family_with_children • sa
10
أجمل تجربة حرفيا
Pros:

طاقم عمل محترم واقامه فريدة من نوعها اشكرهم

Cons:

لا شي

2026-04-05 • via Nuitee
R
Raid • couple • sa
9
2026-04-05 • via Nuitee
A
Adrian • couple • pl
10
2026-04-04 • via Nuitee
J
Julija • solo_traveller • gb
7
A bit overpriced for what it is
Pros:

Central location
The view of was great

Cons:

Breakfast was rather poor for a 5 star hotel
The rooms were a bit tired
Staff was hit and miss some were nice and some not

2026-04-04 • via Nuitee
H
Haykaz • extended_group • am
10
2026-04-02 • via Nuitee
S
Sadegh • family_with_children • it
10
2026-03-31 • via Nuitee
A
Anthony • family_with_children • am
1
Pros:

Location is fair enough, Pool is ok, breakfast is normal,

After checkout, I realized I had left a gold chain in the room. I contacted the hotel, and they confirmed they had found it. We arranged for a friend to collect it on my behalf.

Cons:

Disappointing Experience – Not Worthy of a 5-Star Rating

I had a very disappointing experience at this hotel, mainly due to the unprofessional behavior of the staff and the overall service quality.

While driving to the hotel, I got lost as the entrance is quite confusing (it is marked with a casino sign under a different name). I called the hotel for directions, which is a very basic request, but the staff member who answered was extremely rude and simply told me to check Google Maps, stating they do not provide guidance over the phone. This is unacceptable for any hotel, let alone one claiming to be 5-star.

Upon arrival, I raised this issue with the front office manager, expecting at least a simple apology. Instead, the situation was dismissed, and I was made to feel as though nothing was wrong. This lack of accountability was very disappointing.

Additionally, the room itself had several issues:
• The window could not be opened, making the room feel poorly ventilated.
• I requested to have the minibar emptied so I could use the fridge, but I was told it is “not a fridge,” which is misleading and unhelpful.
• Some parts of the wardrobe were damaged.

Overall, the service, attitude, and room conditions do not meet the standards expected from a 5-star hotel. I would not recommend staying here.


Paying 5-star rates naturally comes with the expectation of 5-star service standards.

2026-03-30 • via Nuitee
Ирина • couple • ru
9
2026-03-29 • via Nuitee
K
Khoren • couple • am
10
2026-03-28 • via Nuitee
K
Kojiro • solo_traveller • jp
7
Good location but a bit expensive
Pros:

Great view

Cons:

Normal service

2026-03-27 • via Nuitee
T
Tsatiashvili • family_with_children • kz
10
2026-03-26 • via Nuitee
E
Erten • solo_traveller • tr
4
Bir daha çok düşünürüm
Pros:

Resepsiyon ilgisiz

Cons:

Oda seviyesini yükseltmek istediğim halde yükseltmediler, tek kişilik istediğim halde değişlmedi

2026-03-26 • via Nuitee
F
Fahad • solo_traveller • qa
10
خدمه الموظفين ممتازه
Pros:

المكان هادي ونظيف

Cons:

لا يوجد شي لم يعجبني

2026-03-25 • via Nuitee
S
Sisak • family_with_children • am
9
2026-03-25 • via Nuitee
H
Hany • couple • eg
2
Pros:

Location

Cons:

The staff is not helpful and not willing to good service , the room is without refrigerator , the toilet need serious maintenance which is strange in 5 stars hotel , room service is expensive and quality of food is very low

2026-03-24 • via Nuitee