Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Room quality could be improved
Cleanliness in need of refreshing

Categories

Cleanliness
7.33
The staircases and room needed refreshing; some mentioned it was clean enough.
Service
8.8
Staff were very helpful and friendly.
Location
8.84
Great location for Kew Gardens and easy access to the tube.
Room Quality
7.29
Rooms were described as a little dated and needing a refresh.
Amenities
7.82
Facilities were noted as good, but some amenities like Wi-Fi access could be improved.
Value for Money
7.78
Offers good value for the location despite high bar prices.
Food and Beverage
7.83
Good breakfast and nice food at the pub.
Overall Experience
8.3
Overall pleasant stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.

Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.

Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.

Book now to enjoy a memorable stay at The Kew Gardens Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 7 years old stay for £15 per person per night when using an available extra bed.
    Children from 8 years old to 16 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2122 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
R
ryushi • couple • jp
6
快適に過ごせました。
Pros:

部屋が広くて、ベッドの寝心地も良かった。

Cons:

建物が古く、窓側で寝ると隙間風で寒かった。まあ暖房を強くしたら問題はなし。

2026-02-14 • via Nuitee
D
Denis • solo_traveller • us
10
Pros:

Great location for visiting Kew Gardens. Easy to find from the station, also. Luxury towels.

Cons:

Really nothing.

2026-02-14 • via Nuitee
R
RobLV • solo_traveller • gb
10
Pros:

Free parking, close to tube and rail, great food and drink, great rooms.

2026-02-12 • via Nuitee
P
Paul • solo_traveller • gb
7
It’s fine, but needs improvements.
Pros:

It has good public transport links. The staff were very friendly and made my stay.

Cons:

It’s tired and needs renovating. The carpets are frayed, the paintwork isn’t great, and the fixtures have seen better days.

2026-02-12 • via Nuitee
M
Michael • solo_traveller • ie
9
Perfect location & friendly welcome.
Pros:

The location of this hotel is perfect for someone visiting Kew Gardens. 1 minute walk from Kew Village & the Underground. 2 minute walk to Victoria Gate Kew Gardens. Perfect. Their restaurant menu & bar area is lovely. Would recommend the curry. Loved the old sash window in my room. A lovely setup in general. Friendly bar staff. Plug in heater handy option to have but room was warm anyway.

Cons:

Hotel beds should slways have headboards & windowsill needs to be painted (full of cracked paint). Needs a bit of TLC that's all.

2026-02-12 • via Nuitee
R
RobLV • solo_traveller • gb
10
2026-02-12 • via Nuitee
V
Victoria • family_with_children • gb
9
2026-02-11 • via Nuitee
H
Huw • couple • gb
5
The location is great and we always enjoy our visits to London
Pros:

The staff were very pleasant and helpful. Nothing was too much trouble for them. The room was very quiet. The bed was very comfortable.

Cons:

Room 21 needs attention the bathroom is in need of a refurb. there is no where to keep toiletries in the bathroom, it could do with a shelf. I realise that there was a big rugby match on, but for £390 for two nights seems excessive for this room. ( Breakfast not included) .This hotel is in real need of a major refurbishment.

2026-02-10 • via Nuitee
R
Ray • family_with_children • gb
8
Pros:

Great location and very friendly staff.

Cons:

Although extremely comfortable, the hotel does need upgrading.

2026-02-10 • via Nuitee
A
Alfred • extended_group • de
8
Okay
2026-02-09 • via Nuitee
J
Justyna • couple • pl
8
2026-02-09 • via Nuitee
K
Kacper • solo_traveller • pl
10
2026-02-08 • via Nuitee
C
Caroline • couple • au
8
2026-01-30 • via Nuitee
J
Julie • family_with_children • gb
7
Clean, comfortable hotel with friendly staff and close to Kew Gardens.
Pros:

The rooms were comfortable and well-equipped with tea and coffee-making facilities, an iron and ironing board, hair dryer etc. Beds were comfortable and there was a good supply of towels. The hotel was within easy reach of Kew Gardens tube station so ideal for anyone wanting to base themselves in this part of London.

Cons:

The rooms for my son and I were fine, but they were on the 3rd floor and anyone with mobility issues would have really struggled. There was no indication of this when we booked and there should be....it could have caused real problems for people.

2026-01-29 • via Nuitee
A
ANGELA • family_with_children • it
9
Pros:

Staff molto amichevole e disponibile,posizione molto servita,autobus di fronte l'hotel,stazione dei treni molto vicina.Molti locali e supermercati vicini

Cons:

Le stanze un pò vecchiotte,andrebbero rifatte.Aggiungerei un breakfast piú variegato

2026-01-23 • via Nuitee
V
Vivien • solo_traveller • gb
9
Pros:

Friendly staff, comfy and quiet room

2026-01-23 • via Nuitee
A
Asger Nørlund • solo_traveller • dk
5
Pros:

Personalet
Restauranten

Cons:

Dårlig Wi fi forbindelse.
Dårlige tv kanaler

2026-01-22 • via Nuitee
E
Emily • family_with_children • gb
5
Pros:

Location good, friendly staff

Cons:

My family all experienced bites after our night’s stay so I think the bedding and carpets need some attention.

2026-01-20 • via Nuitee
L
Louise • family_with_children • gb
9
Friendly, welcoming and homely
Pros:

Vegan breakfast options available. Staff all very friendly and attentive. Any issues were solved immediately. Hotel had a very homely feel. Perfect location for Kew Gardens.

Cons:

Couldn't get terrestrial tv for some reason, but it is a very small issue.

2026-01-20 • via Nuitee
L
Lynne • extended_group • gb
7
2026-01-19 • via Nuitee