Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Room quality could be improved
Cleanliness in need of refreshing

Categories

Cleanliness
7.33
The staircases and room needed refreshing; some mentioned it was clean enough.
Service
8.8
Staff were very helpful and friendly.
Location
8.84
Great location for Kew Gardens and easy access to the tube.
Room Quality
7.29
Rooms were described as a little dated and needing a refresh.
Amenities
7.82
Facilities were noted as good, but some amenities like Wi-Fi access could be improved.
Value for Money
7.78
Offers good value for the location despite high bar prices.
Food and Beverage
7.83
Good breakfast and nice food at the pub.
Overall Experience
8.3
Overall pleasant stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.

Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.

Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.

Book now to enjoy a memorable stay at The Kew Gardens Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 7 years old stay for £15 per person per night when using an available extra bed.
    Children from 8 years old to 16 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2219 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
B
Brian • couple • nz
8
good
Pros:

Every thing was handy staff did their best to help out if requied

Cons:

Internet connection not the best
shower not that easy to control

2026-05-16 • via Nuitee
S
Suzy • couple • gb
8
Our stay was enjoyable and staff were very helpful and friendly.
2026-05-15 • via Nuitee
A
amy • solo_traveller • us
10
Pros:

I love the Victorian era charm of this pub+hotel. It's cozy and comfortable without being over the top or pretentious. Excellent kitchen and bar downstairs! All meals for your day are possible here. Super easy walk to/from the underground station. Great village area! Peaceful easy walk to Kew Gardens and Palace. Without hesitation, recommend this vintage charmer to everyone.

Cons:

Be aware there's no elevator.

2026-05-14 • via Nuitee
M
MICHAEL • couple • gb
1
Worst Hotel I have stayed in.
Pros:

The location was great staff did their best but difficult for them too few to provide a reasonable level of service. The downstairs bar and restaurant were good service and food excellent.

Cons:

Room 20 top floor room dangerous steep narrow staircase not safe to carry luggage on and no assistance. So called bathroom no bigger than a small downstairs cloakroom toilet, sink and shower crammed into tiny space . No water at all on first morning, pump broke had to wash using ice buckets filled with warm water had to use groundfloor toilets. No apology desk not manned when we left dont blame staff too few to cope.. Continual overnight road noise. Room tired need updating and redecorating , blinds not fitted correctly !! Dont normally give negative reviews.

2026-05-13 • via Nuitee
H
Helen • solo_traveller • gb
3
2026-05-12 • via Nuitee
S
Sam • solo_traveller • nl
9
2026-05-11 • via Nuitee
M
Mary • solo_traveller • us
9
2026-05-11 • via Nuitee
J
Joy • solo_traveller • gb
8
A great place for Kew gardens
Pros:

The staff were friendly, the breakfasts excellent. We were in room 18 which was up 54 stairs in the attic and hard going as my husband is fit but at 76 quite hard. It was comfortable but the shower room very small. Although room small it had everything you required. I would recommend to anyone wanting to visit Kew and transport links great. Ask for rooms on lower floor if elderly.

Cons:

Being on top floor. There was a dehumidifier at bottom of bed making access awkward. Remove before letting out room. Needs little updating.

2026-05-09 • via Nuitee
C
Cho • solo_traveller • fr
8
2026-05-09 • via Nuitee
C
CaroKorea • couple • gb
5
The room we had was probably good value for London.
Pros:

The location of the hotel was excellent, very close to the station at Kew Gardens and with a bus stop right outside the door. Just a few minutes away was a small shopping area with cafe and bars. Kew Gardens was a 5 minute walk away. The area is leafy and green and a million miles away from the concrete city centre, but is on the District Line with access to everything!

Cons:

Our flight was delayed which meant we missed dinner. I rang the hotel to let them know, as we'd booked a table for dinner. As we arrived after 9.00 pm, it would have been really nice if we'd been offered a cold plate to be kept aside, even a sandwich. The room was fine, although we were up in the attic and it was very hot, in spite of the fan. The "bathroom" was a really tiny shower room, not any bigger than a cupboard and washing in there was not easy. The toilet was jammed right up against the tiny hand sink. However, it was there, so was thankful!

2026-05-09 • via Nuitee
J
JOANNA • couple • gb
6
A nice base for Kew with pleasant staff and bar, but the room fell short of what was advertised.
Pros:

The bedroom was clean with comfortable bedding. Bottled water was appreciated. Staff were polite and the bar area was pleasant. The location was very convenient for Kew.

Cons:

The bathroom was shabby with black mould and a drainage smell. The shower gel provided had run out. The room was quite hot. The appearance of the room was very different from the double room advertised on the website, much plainer and less elegant. Only two teabags were provided.

2026-05-07 • via Nuitee
D
Dianna • solo_traveller • us
8
Comfy room and close to Kew Gardens.
Pros:

The room was comfortable, as was the bed and full bath. Very noisy neighbors, which wasn't the hotel's fault. But walls were sort of thin. and my room was above the pub. Close to Kew Garden entrances which was a priority for me. Got to spend my afternoon and some evening there. Staff were polite and helpful. Had to leave for airport, so did not experience breakfast.

Cons:

Proximity of noisy guests, slamming doors, etc.

2026-05-07 • via Nuitee
G
Georgia • couple • gb
3
Cons:

Room was very hot.
Room felt dusty/musty
Window frames were slightly rotted
Bathroom light didn’t work properly

2026-05-04 • via Nuitee
C
Cynthia • solo_traveller • us
10
Excellent food in the pub. Very helpful staff. Would definitely stay here again.
Pros:

Location fantastic for the gardens

Cons:

Nothing

2026-05-04 • via Nuitee
C
Carol • extended_group • gb
7
Good location but needs some maintenance as currently not worth the money charged
Pros:

Central location for our plans

Cons:

Looks tired - needs decorating and some things fixed eg tried to take a shower in the morning and the shower head fell off & pipe work coming through the tiles. Expensive for the quality/standard it currently is in - looked at booking same time next year and the same type of room is £60 more expensive at £225 than this year which was £166 - not worth that amount of money

2026-05-03 • via Nuitee
R
Rajveer • solo_traveller • de
7
Gute Lage und starkes Frühstück, aber insgesamt mit etwas Verbesserungspotenzial – insbesondere beim Preis-Leistungs-Ver
Pros:

Besonders gefallen hat mir die Lage – sehr praktisch und gut angebunden. In der Umgebung gibt es zahlreiche Einkaufsmöglichkeiten sowie gute Restaurants. Auch die Anbindung zu den Kew Gardens ist ideal. Ein echtes Highlight war das Frühstück – sehr hochwertig, frisch zubereitet und geschmacklich wirklich überzeugend. Außerdem war das Personal freundlich und bemüht.

Cons:

Das Zimmer war zwar insgesamt in Ordnung und ausreichend komfortabel, allerdings waren teilweise deutliche Gebrauchsspuren sichtbar, wodurch alles etwas einfacher und leicht heruntergekommen wirkte. Die Sauberkeit war gut, jedoch würde eine Renovierung an einigen Stellen definitiv Sinn machen. Beim Preis-Leistungs-Verhältnis hätte ich mir etwas mehr erwartet

2026-05-01 • via Nuitee
• family_with_children • de
8
2026-04-30 • via Nuitee
M
Maxim • solo_traveller • kz
1
Pros:

I didn’t have a chance to check in

Cons:

I booked this hotel at 21:50, however in this hotel there’s no 24 hours check in desk. So be careful if you want to check in after 22:30 or if your plans changed and you arrive later - you will not be able to check in.
And I have no idea how you can come back to the hotel when you need to be out after 22:30

2026-04-28 • via Nuitee
T
t • solo_traveller • jp
10
2026-04-28 • via Nuitee
D
David • solo_traveller • gb
8
Good service and staff
Pros:

Location

Cons:

Needs updating

2026-04-26 • via Nuitee