Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Room quality could be improved
Cleanliness in need of refreshing

Categories

Cleanliness
7.33
The staircases and room needed refreshing; some mentioned it was clean enough.
Service
8.8
Staff were very helpful and friendly.
Location
8.84
Great location for Kew Gardens and easy access to the tube.
Room Quality
7.29
Rooms were described as a little dated and needing a refresh.
Amenities
7.82
Facilities were noted as good, but some amenities like Wi-Fi access could be improved.
Value for Money
7.78
Offers good value for the location despite high bar prices.
Food and Beverage
7.83
Good breakfast and nice food at the pub.
Overall Experience
8.3
Overall pleasant stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.

Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.

Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.

Book now to enjoy a memorable stay at The Kew Gardens Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 7 years old stay for £15 per person per night when using an available extra bed.
    Children from 8 years old to 16 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2155 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
D
Dawn • couple • gb
5
Convenient location
Pros:

The location was perfect for Kew Gardens Station and Kew Gardens

Cons:

The bed was very uncomfortable. Limited choice for breakfast. No fruit, yogurt or cereal. Some areas especially the stairs were thread bare. Our room (4) was superior double room but quite small and carpet not hoovered around the radiator.
Decor needs updating to remove marks on the wall.

2026-03-11 • via Nuitee
L
Lynn • solo_traveller • gb
7
Great and I would return
Pros:

Really central, clean and had everything I needed. Excellent breakfast and friendly and helpful staff

Cons:

Lamp didn’t work, tv reception was patchy and the window didn’t fully shut

2026-03-10 • via Nuitee
Y
Yuko • solo_traveller • jp
8
2026-03-08 • via Nuitee
L
Lisa • family_with_children • us
8
Perfect stopover near Heathrow for our last night in the UK.
Pros:

Great location, charming building, excellent restaurant.

2026-03-07 • via Nuitee
S
SUSAN • couple • gb
8
Perfect
Pros:

Perfect location for visiting Kew Gardens, and close to tube; staff welcoming and accommodating, very attentive; food and service good; room nice.

Cons:

All good, nothing to complain about

2026-03-05 • via Nuitee
D
DAVID • couple • gb
6
Good stay
Pros:

Friendly, helpful staff. We stayed in a superior room, clean , comfortable bed and plenty of hot water. Tea and coffee facilities
Room cleaning available every day if wanted.
Room on side of hotel so quiet
Breakfast choice limited but good. Brilliant location for Kew

Cons:

Some holes in wall behind bed where headboard had been removed.

2026-03-05 • via Nuitee
M
Michael • solo_traveller • gb
9
A very comfortable hotel with good facilities and excellent nearby restaurants, shops and transport.
Pros:

Everything, from the friendly staff to the choice of beers in the bar. The location was excellent, close to the Tube and well within walking distance of Kew and the Gardens.

Cons:

Nothing.

2026-03-03 • via Nuitee
A
Ashling • solo_traveller • gb
10
Pros:

I loved this hotel. I thought my room was tastefully decorated, the bed was comfortable, I liked not having to bring my own hairdryer, the shower gel, shampoo, handwash all smelt lovely, and the pub below was fantastic, with a cool, relaxed vibe, stylish decor and delicious food. I really had a lovely time there.

2026-03-02 • via Nuitee
V
vázquez • couple • es
10
Pros:

La ubicación era inmejorable. Limpio y acogedor.

2026-03-02 • via Nuitee
A
Anzors • couple • gb
9
Excellent location for Kew Gardens
Pros:

Close to Kew Gardens

Cons:

Noise from landing airplanes….

2026-03-02 • via Nuitee
C
Clair • couple • gb
10
A perfect night away convenient location for Kew Gardens & the tube.
Pros:

Dinner in the restaurant was great the atmosphere was relaxed our room was a good size & had everything we needed.
Beds were comfortable
Bathroom products provided were a luxury & high end as were the tea bags & coffee machine.
A very well thought out room

Cons:

It was a tad hot as heating was on.
the bathroom window wouldn’t stay open after showering to take the steam away.

2026-02-28 • via Nuitee
M
Martin • family_with_children • gb
10
Pros:

Everything

Cons:

Nothing

2026-02-26 • via Nuitee
J
John • couple • gb
7
Third time we have stayed will think about a fourth
Pros:

Good room linen great

Cons:

Monday stay dinner no fish and chips although
On menu.
Tuesday breakfast no salmon although on menu
also with pancake advertised coconut yogurt not available !

2026-02-25 • via Nuitee
M
Mitsuko • solo_traveller • jp
10
Pros:

スタッフの方皆さん親切で、朝食も美味しく、安心して宿泊できました！ありがとうございました！

2026-02-24 • via Nuitee
R
richard • solo_traveller • gb
5
To hot and felt let down by the hotel staff
Pros:

The location

Cons:

The radiator was stuck on at max and the room was very hot, complained but to be honest nothing was done as the controller was not fitted properly.

2026-02-23 • via Nuitee
C
Caroline • family_with_children • gb
8
massive improvement on previous stay
Pros:

I stayed here before and was disappointed with the attitude of the breakfast waitress and the noisy aircon in the bathroom which couldn't be switched off. I stayed here again because it is a really convenient location for TNA and this stay was so much better. The staff at breakfast could not have been better. They were really polite, attentive and cheerful. I feel so much better now about staying here.

Cons:

Still a noisy fan in the bathroom, though not so noisy in this room as the one I had last time

2026-02-22 • via Nuitee
H
Helen • family_with_children • us
8
Beautiful hotel, in a great location!
Pros:

We loved the area of Kew! The hotel was quaint and comfortable. The staff was very helpful! Convenient to the train station!

Cons:

No elevator! Not unexpected for a building built in 1900. Wasn’t a problem except when bringing luggage up and down.

2026-02-22 • via Nuitee
S
Steven • extended_group • gb
8
Welcoming and helpful staff. Was the perfect location for where we needed to be.
Pros:

Good breakfast, good location close to rail station

Cons:

Could do with an update, new carpets, decoration as looks a bit tired but in the whole a pleasant stay.

2026-02-22 • via Nuitee
G
Gary • couple • gb
9
Did all we needed it to do
Pros:

Lovely friendly helpful staff. We had a good evening meal complete with an attentive waiter. The hotel’s position is perfect for Kew Gardens and made attending an event a walkable proposition.

Cons:

The bedroom fittings were a little tired and the hotel only served cooked breakfasts.

2026-02-22 • via Nuitee
D
Denis • solo_traveller • us
10
Pros:

Great location for visiting Kew Gardens. Easy to find from the station, also. Luxury towels.

Cons:

Really nothing.

2026-02-14 • via Nuitee