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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Restaurant
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Heating
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Family rooms
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Garden
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Luggage storage
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Bar
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Meeting/banquet facilities
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Kid meals
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Security alarm
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.
Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.
Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.
Book now to enjoy a memorable stay at The Kew Gardens Hotel.
When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
Children from 4 years old to 12 years old stay for £15 per person per night when using an existing bed.
Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
Children from 4 years old to 7 years old stay for £15 per person per night when using an available extra bed.
Children from 8 years old to 16 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The location was ideal for what we wanted and the bonus - it was on a bus route and the bus stopped outside the hotel.
It seemed a little shabby and is definitely in need of updating. No light over the mirror in the bathroom so shaving was hit and miss. The shower itself was great and loads of hot water but I was unable to regulate the temperature of the water. I ended up getting out covered in soap because it was too hot to get back under! Easy to remedy such a basic thing by leaving notes in the room.
Very convenient for Kew Gardens and the tube.
Location was excellent, close to Kew Gardens entrance and Kew tube although we didn't use it. Several close by restaurants, shops, and a cute neighborhood. Beds were comfortable, remodeled bathroom had excellent water pressure. Staff was friendly.
Common areas, reception, up stairs to rooms are lacking maintenance. Chips in woodwork everywhere, (baseboards, window sills, bannisters) and carpets ripped. Water rot outside newly remodeled shower enclosure. Reception couldn't explain how to get to hotel on the tube. This should be a common question to answer and easily listed on their website. No air conditioning, but fan was provided in room and window was open. No screen on window. We paid a premium for this unit.
Great location - nice pub. Lovely chandeliers. Easy going staff.
Small cramped room -minuscule bathroom difficult to turn around in.
So close to Kew Gardens
Nothing needs abit more cleaning tv was dusty
Very friendly and accommodating staff. The hotel is in a great location- really handy for access to London (and Kew Gardens of course).
It’s very hot in the bedrooms and hard to cool them down. We’ve stayed several times and rooms vary quite a bit but I don’t think that’s reflected in the pricing
Shame there’s no parking
ter ar condicionado
Nothing!
Everything.....you need to take this hotel off your website if it is still charging £200 per night without breakfast! This has been the worst hotel I have ever stayed in. I wouldn't put my bare feet on the carpet. Window blind wouldn't stay up. My husband had to attach a coat hanger to attach it to sash window fastening to keep it open. All the walls had plaster coming off. Bathroom seemed clean. I wouldn't get under the sheets in the bed. I slept in my clothes on top of the bed!
Looks lovely and it was only a 6 mins walk away from Kew Gardens which we were visiting. It is also within a 3 mins walk to Kew Garden station
The 2 main issues that we found was that it doesn’t have a lift which can be challenging for persons over 65 as the top floor stairs are narrow and steep which again is challenging especially with baggage. The other issue was that it is virtually under the flight path to Heathrow so don’t expect stay in bed for long as the low planes start coming over about 5.30am
Staff welcoming , room was spacious
Room wasn’t very clean, bathroom light didn’t work, bath grubby
Lovely place but the rooms/ windows could do with an update
Hôtel très sympathique, proche de la gare et proche des jardins de Kew. Petit déjeuner parfait.Personnel avenant.
Staff are lovely.
It’s good but just a bit tired. Room at the top and quite a climb ! Also no air con and extremely hot. We got the freely hot weather but it would have been hot anyway
Location was great for Kew and Richmond
It didn’t have enough ventilation or fans so it was unbearably hot to sleep but it is an old property so I can understand the dilemma in a heatwave!
Superb welcome and introduction to the hotel.
Old world charm, with modern elements.
Excellent customer service, nice friendly staff.
Great food, and nice choice of drinks.
nothing was all good
Location
The fact we were at the top of the hotel in 33degree heat only one small fan and we are in our 70,s had numerous amounts of stairs to climb a better room could have been given .as the room booked was not what was advertised .no fridge for to put cold drinks and no towels we had to go out and buy our own as no staff about to ask .we stayed whilst football was on tv and got told all seats reserved !!! We were staying at the hotel and mentioned we would be eating and drink on the football nite got told kitchen was closed but they continued to serve other tables unacceptable .our room was very basic indeed .bath room so small we had to leave door open to use toilet as our legs would not fit space same wen we had shower we had to come into room .
The food was not gastro pub as advertised. It was very disappointing. Our room was very tired and needed updating.
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