Hotel Silk in Madarao

Hotels
•
Independent
6.8 (5 reviews)
11492-376 Madarao-Kougen, Iiyama, Nagano Prefecture, 389-2257 , Iiyama , JP
81-269-643241

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Facilities

Free WiFi
Ski storage
Karaoke
Wheelchair accessible
Shopping on site
Downhill skiing nearby
Ski storage
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good location
Food was great
Helpful restaurant staff
Private onsen partly outdoors
Virtually ski in - ski out
Cons:
Hotel could use some updating
Beds were uncomfortable
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.6
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.5
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 08:21

Property Description

Relax in Hot Springs and Enjoy Karaoke
Unwind at our hotel's hot springs and have fun with karaoke sessions.

Convenient Amenities for a Comfortable Stay
Enjoy complimentary Wi-Fi, ski storage, and onsite shopping during your stay.

Explore Nearby Attractions
With Madarao Kogen Ski Resort just steps away, you're also close to Madarao Kogen Picture Book Art Museum and other interesting sights.

Book your stay at Hotel Silk in Madarao for a memorable mountain resort experience.

Important information:

  • Reservations are required for private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Cashless payment methods are available for all transactions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

6.8
Based on 5 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.6
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.5
Overall Experience: 8
A
Ahren • solo_traveller • us
5
2026-03-09 • via Nuitee
C
ChengYu • couple • tw
3
2026-03-05 • via Nuitee
E
Evan • couple • au
8
Pros:

The price

Cons:

The noise from the crowd

2026-03-03 • via Nuitee
B
Bo • family_with_children • au
9
Enjoyed the stay, breakfast was plentiful.
Pros:

The common area was pleasant for us to get together after a day of skiing. Breakfast was good.

Cons:

I didn't like the uphill walk in ski boots.

2026-03-03 • via Nuitee
S
SHUSAKU • extended_group • jp
6
オージー村
Pros:

ガスストーブ完備で暖かく過ごせました。近隣に売店、レストラン、Barがあり便利です。

Cons:

ベッドのマットレスが柔らかく　馴染めませんでした。

2026-02-27 • via Nuitee
T
Thomas • extended_group • au
3
A health hazard and certainly not a 3 star hotel. Would not recommend
Pros:

Relatively close walk to the mountain, good bar/restaurant on site.

Cons:

This place seriously needs to change the heating, they run kerosene/gas heaters which absolutely drench the entire building in a disgusting smell and made us all very nauseous. We asked for a different heater for our room as we believed ours had a leak only to be told they all were the same. We were given a small oil heater which unfortunately couldn’t provide enough warmth so the room was very cold most of the time. The bathroom had mould on the curtain and was extremely small. The wooden floor in the room splintered which meant there was bits of wood everywhere.

2026-02-25 • via Nuitee
C
crystal • couple • au
10
comfortable, accommodating, friendly, awesome, will be back
Pros:

the staff were over accommodating which made the stay stand out. Also loved the boiled eggs in the morning, they were scrumptious. A lot of places to eat around, convenience store very close for cheap dinner.

Cons:

Was abit of a walk up to the ski lift in the morning, (especially if hungover lol) but abit of exercise ain’t kill anyone.

2026-02-25 • via Nuitee
C
Chihiro • family_with_children • jp
5
2026-02-24 • via Nuitee
S
Shinnosuke • extended_group • gb
2
2026-02-23 • via Nuitee
G
GEORGIOS • couple • au
1
Αν δεν υπάρχει τίποτα άλλο μπορείς να μείνεις και εδώ
Pros:

Για πρωινό είχαν μόλις βραστά αυγά, 2 είδη δημητριακά και φέτες ψωμί τοστ. Αυτό ήταν όλο. Στην περιγραφή του ξενοδοχείου λέει ότι είναι 300 μέτρα από τα σκι λιφτ και μάλιστα υπάρχει φωτογραφία του ξενοδοχείου από τα σκι λιφτ. Αυτό είναι απάτη. Η φωτογραφία είναι από άλλο μέρος.

Cons:

Το μπάνιο πολύ μικρό με άσχημη μυρωδιά. Το δωμάτιο δεν παρέχει τίποτα. Σε όλο το δωμάτιο υπάρχει μόνο μια μπριζα για φόρτιση κινητού ή άλλων συσκευών. Το επίπεδο καθαρισμού είναι κάκιστο. Το δωμάτιο εκτός από δύο μονά κρεβάτια δεν έχει τίποτα άλλο. Πιο σωστό για το ξενοδοχείο είναι ένα αστέρι, όχι τρία.

2026-02-23 • via Nuitee
F
Faye Carmel • family_with_children • ph
3
Too expensive, poor facilities
Cons:

Room was rather old, toilet is too cold. Toilet seat not heated. Cabinets are old and dirty. Staff not helpful with questions on food, restos and tours. Food were poorly prepared.

2026-02-11 • via Nuitee
K
Kohei • couple • jp
6
海外旅行
Pros:

ゲレンデからさほど遠く無い、歩ける距離

Cons:

日本語対応してない。簡単な英単語でチェックインチェックアウトらできるので問題はない。価格の割に食事が付いていなかったり、アメニティが少ない(歯ブラシ無し)
駐車場は斑尾高原スキー場の第一第二駐車場が宿泊対応なので使うといいです。

2026-02-09 • via Nuitee
T
Tyrone • couple • cl
8
Excellent location. Kind and helpful staff. Would stay again for sure.
Pros:

Location was fantastic - next to restaurants and a convenient mart.

Cons:

The rooms were a bit older than the pictures reflected and there were VERY loud guests late at night.

2026-01-29 • via Nuitee
見晴 • extended_group • jp
7
2026-01-25 • via Nuitee
A
Ashley • family_with_children • au
9
Great location, the best staff around and just made you feel welcome.
Pros:

Great location and awesome staff!

Cons:

Nothing to report, we really enjoyed our stay.

2026-01-05 • via Nuitee
A
AKIHIKO • family_with_children • jp
7
2026-01-05 • via Nuitee
S
Sock • family_with_children • sg
6
Okay
Pros:

The room was very warm.

Cons:

I understand it's during the holiday season, but the price is still too expansive for the size of the room and the simple breakfast provided.

2026-01-05 • via Nuitee
I
IZUMIDA • extended_group • jp
1
2026-01-04 • via Nuitee
E
Elbek • family_with_children • jp
1
Unsafe, outdated, and overpriced — nowhere near a real 3-star hotel.
Pros:

Nothing

Cons:

badly maintained, unsafe, and massively overpriced. Rooms are extremely old, tatami is falling apart, and windows have no locks or safety protection, making it dangerous for families. Facilities are almost non-existent, Wi-Fi is very slow, bed sheets are not changed, and only one towel is provided. Rooms are heated with gasoline heaters, leaving a strong smell that sticks to clothes even after leaving. Staff appear untrained with no uniforms, and service is poor. Breakfast is minimal and low quality. This place should not be marketed as a 3-star hotel and is not recommended.

2026-01-04 • via Nuitee
L
Leonardo • couple • us
10
2026-01-04 • via Nuitee