Hotel Silk in Madarao

Hotels
•
Independent
6.8 (5 reviews)
11492-376 Madarao-Kougen, Iiyama, Nagano Prefecture, 389-2257 , Iiyama , JP
81-269-643241

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Facilities

Free WiFi
Ski storage
Karaoke
Wheelchair accessible
Shopping on site
Downhill skiing nearby
Ski storage
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Good location near lifts, restaurants and a convenience mart
Friendly, accommodating and helpful staff
Pleasant common area and on-site bar/restaurant
Plentiful breakfast (boiled eggs noted)
Convenient nearby eateries and convenience store
Some guests found the price favorable
Cons:
Poor cleanliness (mould, dirty cabinets, splintered floor)
Old/dated rooms and small bathrooms
Unpleasant heating system smell (kerosene/gas) and inadequate heating
Too expensive for condition (mixed value)
Noise from loud guests at night
Lack of basic in-room amenities (e.g., toothbrushes)

Categories

Cleanliness
4.5
Multiple reports of poor cleanliness: mould on bathroom curtain, dirty/old cabinets, splintered wooden floor and generally low cleaning standards.
Service
9
Generally praised staff: described as accommodating, friendly and helpful in several reviews, though one comment noted unhelpful staff regarding local info.
Location
8.5
Consistently noted as a strength: close to lifts, restaurants and a convenience mart; walkable to ski area though some mention uphill walks in ski boots.
Room Quality
5
Rooms described as aging and small: old fixtures, cold toilet, very small bathrooms, soft mattress some guests disliked, and reports of splintered floorboards.
Amenities
6
Mixed amenities: on-site bar/restaurant and common areas praised; heating system (kerosene/gas) caused strong negative reactions and basic in-room amenities (e.g. toothbrushes) were missing for some guests.
Value for Money
5.5
Mixed perceptions: some guests appreciated the price, but others found it too expensive for the condition/facilities and noted meals often not included.
Food and Beverage
7
Breakfast frequently noted as plentiful with boiled eggs appreciated; however some visitors reported poorly prepared food at times.
Overall Experience
8.9
Overall mixed but leaning positive due to strong location and service; significant negatives (cleanliness, heating smell, room condition) tempered overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-20 08:36

Property Description

Relax in Hot Springs and Enjoy Karaoke
Unwind at our hotel's hot springs and have fun with karaoke sessions.

Convenient Amenities for a Comfortable Stay
Enjoy complimentary Wi-Fi, ski storage, and onsite shopping during your stay.

Explore Nearby Attractions
With Madarao Kogen Ski Resort just steps away, you're also close to Madarao Kogen Picture Book Art Museum and other interesting sights.

Book your stay at Hotel Silk in Madarao for a memorable mountain resort experience.

Important information:

  • Reservations are required for private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Cashless payment methods are available for all transactions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

6.8
Based on 5 reviews
Cleanliness: 4.5
Service: 9
Location: 8.5
Room Quality: 5
Amenities: 6
Value for Money: 5.5
Food and Beverage: 7
Overall Experience: 8.9
T
Tanwarat • couple • th
10
ใกล้ลานสกี
Pros:

ใกล้ลานสกี มีออนเซน มีที่จอดรถ มีห้องให้เก็บบอร์ด มีร้านขายของชำในโรงแรม

Cons:

ลิฟมีตัวเดียวค่อนข้างช้า

2026-03-30 • via Nuitee
S
Sarah Johnson • couple • nz
7
Definitely recommend for easy access to ski area. Friendly staff who go out of their way to help.
Pros:

The location is perfect for ski in and out of hotel. The staff are so lovely and helpful we keep going back (this was our 3rd visit). The buffet breakfast and dinner is amazing with so much variety.

Cons:

The onsen facilities need a little renovation but perfectly functional and great after a days skiing.

2026-03-25 • via Nuitee
N
Natalie • extended_group • au
8
Pros:

Breakfast, onsen, close to ski mountain.

Cons:

Could be a bus to transport you around the mountain to food locations etc. Lack of transport. Was expecting a lot more for our money, hotel felt quite tired and in need of a re-vamp.

2026-03-24 • via Nuitee
G
Gabriele • couple • it
10
Pros:

Perfect location and amazing food

2026-03-22 • via Nuitee
H
Hung-Yi • extended_group • tw
8
Pros:

Good location, wonderful staff, and a great view to match.

2026-03-18 • via Nuitee
S
Suzie • couple • jp
7
Decent enough value for money for location.
Pros:

Ski in and ski out, excellent location for other dinner spot, mountain coffee and lunch. A second breakfast option by having the coffee shop inside is great if the buffet isn’t for you.

2026-03-17 • via Nuitee
M
Maureen • couple • jp
10
Pros:

Facilities, food, onsen

Cons:

Hard bed

2026-03-17 • via Nuitee
G
Glenn • couple • nz
8
2026-03-11 • via Nuitee
T
The_Traveller_HK • extended_group • hk
8
2026-03-10 • via Nuitee
A
Ahren • solo_traveller • us
5
2026-03-09 • via Nuitee
W
Wai Chung • extended_group • hk
7
2026-03-08 • via Nuitee
A
Adrian • extended_group • ar
8
2026-03-08 • via Nuitee
Y
Yi Chun • family_with_children • tw
9
Pros:

飯店人員態度親切，提供免費接駁到巴士站，早餐及晚餐好吃

2026-03-05 • via Nuitee
C
ChengYu • couple • tw
3
2026-03-05 • via Nuitee
B
Bo • family_with_children • au
9
Enjoyed the stay, breakfast was plentiful.
Pros:

The common area was pleasant for us to get together after a day of skiing. Breakfast was good.

Cons:

I didn't like the uphill walk in ski boots.

2026-03-03 • via Nuitee
E
Evan • couple • au
8
Pros:

The price

Cons:

The noise from the crowd

2026-03-03 • via Nuitee
S
Scott • extended_group • au
3
Could be an amazing place if there had been some decent snow
Pros:

I travelled there with three friends for a week, originally booked into a quad room which we found out after booking had no shower facility, so I booked a second quad room, which was one floor lower with a hugh shower for less that the original day rate for the quad with no bathing facilities?, so read the room discription carefully before booking unless you enjoy having to use the busy public bath open to anyone on the lower floor. Other than the location to the ski field and that the buses to Iiyama train station stop at the front of the hotel it was very average. The hire shop in the hotel has good snowboard hire gear at industry prices. The cafe near the hire shop has the best coffee in the area. There are a reasonable selection of dinning options outside the hotel if you become bored with the three inhouse options which aren't cheap, but the out side one are little better and very had to book in advance. I highly recommend the small family run crepe shop down the road to the right of the hotel 200m past the ski school, one of the best value feeds we had on the trip, limited indoor seating, but you will not leave hungry and try a desert crepes.

Cons:

At the end of the day when everyone comes in from the field the public bath (onsen) facilities can be very busy, so if you like sitting on a very low stool trying to wash your hair with no actual shower above sitting hieght, more floor height with dozens of naked men this place is for you. If you really want to feel violated try th RED Tricycle Tacos (picture attached) down the hill, here you can get two 'taster" size (one month full) soft tacos with minimal filling for A$20, then move on to find a meal because you will have to spend a lot $ to get full there, plenty of good burge shops up the hill. There is no 7 Eleven at Madarao Kogen so stock up before you come up, because the one small convenience store in town has a limited range, but better than the one in the hotel. Some site imply that the hotel is ski out, ski in, out yes in the broad sense but not in. I don't hold the hotel responsible for the weather or amount of snow, but beware the resort does not groom the upper sections of the runs which are mostly black runs, so are no good for snowboading unless you like hundreds of ice moguls from skiers on a very steep slope to access the better groomed red and green runs.

2026-03-02 • via Nuitee
J
John • couple • au
9
Pros:

Amazing view from bedroom window in 5 floor looking out to mountain. Clean rooms. Great breakfast and dinner- made it very easy. Onsen was lovely too. Secure location for skis and boots. Being able to send skis on to airport made onwards travel easier.

Cons:

Potential improvements, but not an issue. A communal area to sit inside before cafe opened. A drying room on days when wet. Overall a really great location and hotel.

2026-03-02 • via Nuitee
G
Gilles • family_with_children • jp
4
Ouhla, je n’y retournerai pas
Pros:

Hotel proche de l'accès à la station
Onsen compris

Cons:

Literie pourrie
Petit-déjeuner très basique
Mauvais rapport qualité prix

2026-03-01 • via Nuitee
M
Mark • couple • us
9
I had a good time it was convenient to ski but the facility could use some updates
Pros:

I like that it was ski-in ski-out

Cons:

Creepy Buddha statue in onsen and weird pillows in rooms

2026-02-28 • via Nuitee