Excellence Hotel

Hotels
•
Independent
6.4 (26 reviews)
Ijaiye/Isheri Road, Ogba, Ikeja, Lagos, 550104 , Lagos , NG
234-70-67512675

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Facilities

Meeting rooms
Fitness facilities
Firewood (free)
Proposal/romance packages available
Express check-out
Arcade/game room
Health club
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Nice
Clean place
Cons:
Horrible service
Elevator issues
High additional charges for amenities

Categories

Cleanliness
3.04
Complaints about the room being mopped with soap contributed to a poor experience.
Service
5.51
Negative experiences were noted, such as being stuck in the elevator and lack of assistance after an incident.
Location
8.05
Not mentioned directly, but typically considered acceptable for this hotel type.
Room Quality
6.5
General maintenance is good, but issues with elevator functionality were noted.
Amenities
7.03
Concerns about needing to rent items, which could be misleading for guests.
Value for Money
6.99
Required costs for amenities not initially disclosed impact the perceived value.
Food and Beverage
8.54
No specific feedback, assumed to be standard.
Overall Experience
5.51
Predominantly negative feedback; a significant number of complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:33

Property Description

Recreational Opportunities and All-Inclusive Rates
Indulge in outdoor tennis, a health club, and an outdoor pool during your stay. Benefit from the complimentary wireless internet, concierge services, and all-inclusive rates with meals and beverages included.

Dining and Entertainment
Savor local and international cuisine at Lobby, with drinks at the bar/lounge, or opt for 24-hour room service. Don't miss the swim-up bar experience by the pool and start your day with an English breakfast.

Luxurious Amenities and Nearby Attractions
Unwind in individually decorated guestrooms with memory foam beds and private balconies. Watch your favorite shows on 32-inch flat-screen TVs or explore nearby attractions like Ikeja Mall and First Baptist Church Abule Egba.

Experience comfort and convenience at Excellence Hotel - book now for an unforgettable stay!

Important information:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOS

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

6.4
Based on 26 reviews
Cleanliness: 3.04
Service: 5.51
Location: 8.05
Room Quality: 6.5
Amenities: 7.03
Value for Money: 6.99
Food and Beverage: 8.54
Overall Experience: 5.51
A
angela
10
Pros:

Nice

2025-09-29 • via Nuitee
A
angela
10
Pros:

Nice

2025-09-29 • via Nuitee
A
angela
10
Pros:

Love it

2025-09-13 • via Nuitee
A
angela
6
Pros:

Does not say on Expedia that you have to rent hair caps and swimsuits from them before using their pool. And the air conditioning does

2025-09-10 • via Nuitee
A
angela • family_with_children
2
Pros:

Horrible service air conditioner and elevator kept not working. Will not be coming back

2025-09-01 • via Nuitee
A
angela • family_with_children
4
Pros:

Was stuck in the elevator with my baby. The elevator stopped working a lot. They asked me two days before checkout if I was ready to check out. Had to pay extra which was not on Expedia for cap and swim trunks for pool. Had to use theirs or could not use the pool. My baby also fell and busted his lip open deeply needed stitches due to them mopping the room with soap. And seen him fall and did not offer to help not even ice or anything. Will not be coming back

2025-09-01 • via Nuitee
A
Angela
2
Pros:

Was stuck in elevator with my 3 year old.

2025-09-01 • via Nuitee
K
Kayode
10
Pros:

This is a well maintained and clean place. It is not a new building, but the management is doing a wonderful job in the maintenance of the place. It is budget friendly and the staff are courteous.

2025-08-28 • via Nuitee
A
Angela
10
Pros:

Everything

2025-08-11 • via Nuitee
K
Kunle
4
SHAMBLES customer service all round
Pros:

Poor customer service from the hotel and an even more terrible customer service from hotel.com who failed to deliver what was advertised and fully paid for. Shameful and shambles customer treatment

2025-03-30 • via Nuitee
O
Olukorede
6
Pros:

The property needs overhaul

2025-02-26 • via Nuitee
A
adelani
4
Unwelcome experience
Pros:

No aircondition service all hours of day and night. The hotel is mostly on generators as such cannot provide elevator service such times. No room service for breakfast. Kitchen will not service room request. Kitchen won’t provide spoon to eat unless you pay for food. Kitchen will not give hot water tea. Breakfast sucks.

2025-02-17 • via Nuitee
F
Fredrick
10
Pros:

Very welcoming and timely services, very clean and friendly

2024-12-29 • via Nuitee
J
JOSIAH • friends
2
Pros:

I could not stay beyond one night. I think i deserve refund of my hard earn money for good customer relationships. Pls newd your feed back call as soon as possible. On mu eamol

2024-10-06 • via Nuitee
V
Verified traveler
8
Average
Pros:

Facilities are dated, whole building needs new paint, the toilet seat in my room wobbles. All in all the character of staff were quite nice apart from the restaurant staffs that refused to give me glass cups to drink water with.

2023-09-20 • via Nuitee
C
Carolina
10
Pros:

It was good

2022-10-04 • via Nuitee
G
Geraldine • partner
2
Pros:

The room was not clean and the towel and linen was dirty

2022-08-30 • via Nuitee
O
Omowumi • partner
2
Pros:

Nothing

2022-03-08 • via Nuitee
T
TOLULOPE
10
Hôtel Consultant
Pros:

I had a great experience with the staffs. My stay was filled with happy memories.
The hotel is well located in the hussle qnd use of the capita.
The hotel staffs are friendly and professional in all aspects from the night team to day team. Lekan, Hajara, Precious and to Femi. They are wonderful people who show true hospitality in the form of empathy and great guest services.

The restaurant staff are also very good and i found real honey on the table for breakfast. It is a hotel that provides locally made food like pap and akara, yam and beans, bread and omelette so dont expect a croissant or french cheese. It is purely Nigerian promotion in content and orientation.

The housekeeping staffs are highly dedicated, respectful from Alexandra to Ebuka. They think outside the box and go out of their way to provide extra services like disinfecting the room regularly during my stay. Ebuka was great.

The security staffs are well trained and highly professional.

maintenance of a dilapidated ffacility apparently by management is the
Only visible challenges c

2022-01-14 • via Nuitee
S
Seun
6
Pros:

Bathroom amenities were obsolete, no toiletries ready,i have to request for supplies.

2021-12-18 • via Nuitee