One Bukit Ceylon By Queen Serviced Suites

Hotels
8.4 (107 reviews)
1, Lorong Ceylon , Kuala Lumpur , my

Facilities

Air conditioning
Swimming pool
Family rooms
Non-smoking throughout
Private check-in/check-out
Public Bath
Infinity pool
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Spacious room
Good location
Cons:
Poor service
Lack of refund

Categories

Cleanliness
7.76
Concern about the cleanliness due to negative sentiment expressed.
Service
9.23
Service was problematic as there was no check-in and lack of response.
Location
8.77
Hotel location praised, but affected by check-in issues.
Room Quality
8.22
Room is spacious and clean.
Amenities
8.25
Lacks a big mirror and only one key.
Value for Money
7.71
Perceived as a scam, affecting value perception.
Food and Beverage
8.66
Standard quality for this hotel tier.
Overall Experience
8.63
Overall experience was impacted by service and refund issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:37

Property Description

Luxurious Amenities
Experience the ultimate in comfort and relaxation with air conditioning, flat-screen TV, and a fully equipped kitchen in each unit.

Family-Friendly
Enjoy your vacation with the whole family in our spacious family rooms and kids pool for the little ones to splash around in.

Convenient Location
Explore Kuala Lumpur's top attractions like Pavilion Kuala Lumpur and KLCC Park, all just a stone's throw away from our property.

Ready to experience luxury and convenience? Book your stay at One Bukit Ceylon By Queen Serviced Suites now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KUL

Location

Guest Reviews

8.4
Based on 107 reviews
Cleanliness: 7.76
Service: 9.23
Location: 8.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.71
Food and Beverage: 8.66
Overall Experience: 8.63
N
NURUL QURRATUAINI solo_traveller my
1
Pros:

Its a scammer , be careful

2026-01-01 via Nuitee
N
Nesaini couple my
1
2025-12-31 via Nuitee
E
Elangeswaran couple my
1
Pros:

Scam refund my money .Never respon respon my cll

2025-08-08 via Nuitee
M
MOHD KASMIR couple my
1
NO CHECKIN DUE AGENT PROPERTY NO SHOW
Pros:

I have No check In here ..Due The Owner of property No Show When I arrived Location And I already Call Booking com. customer Service But No Helpful To Refund My Amount Back .

Cons:

I have No check In here ..Due The Owner of property No Show When I arrived Location And I already Call Booking com. customer Service But No Helpful To Refund My Amount Back . This is scam me . The Property Agent Or Even Booking.com team Never Help me . I PAY 238MYR . AND I HAVE NO REFUND .. I WAITING ALMOST 3HOURS on 26..but No reply No Show ..

2025-07-30 via Nuitee
F
farah liyana solo_traveller my
10
2025-07-29 via Nuitee
S
Shahir review category business travellers my
8
Worth the money
2025-07-09 via Nuitee
2
2016472690 young couple bd
10
Exceptional
Pros:

Hotel location, room is spacious,clean.

Cons:

No big mirror and only one key.

2025-06-15 via Nuitee
M
Morvin young couple my
1
Bad
2025-06-14 via Nuitee
W
Whitlock young couple au
1
Bad
Cons:

I got confirmation 4368813989. Pin. 8013. But no answer to email or phone once I reached Malaysia. I prepaid for the dates 29 May to 4 June. Have had to book another apartment . So paid double ! Is this sometime the case when booking with Booking.com ? I have been using your platform for at least 15 years , now I am very disappointed.

2025-06-06 via Nuitee
A
Andrew family with young children in
2
Very poor
Pros:

Clean Bed,pillow and sheet..even bathroom also.

Cons:

Very worn out property... The same property with another name with bad reviews and less cost also they listed...

2025-05-25 via Nuitee
Z
Zambran review category business travellers my
10
Exceptional
2025-05-18 via Nuitee
K
Kaixianglove solo traveller my
9
Superb
Pros:

Great location within walking distance to everything.

2025-05-18 via Nuitee
J
Julie solo traveller fr
7
Central view
Pros:

The staff was very helpful and responsive at every moment I needed their help. The view on the skyline.

Cons:

The price mentioned on booking was not all included I had to pay extra money (like over 200€) and I was not really happy about that. The kitchen appliances were in bad shape, it was barely functional and I didn't feel like cooking after all.
Important to understand that the studios are part of a hotel, but the studios are not managed by the hotels staff.

2025-05-18 via Nuitee
E
Epal family with young children my
10
Nice stay
Pros:

This is best location for stay Bukit Bintang-Kualalampur. Many many resturants & bars is nearby from apartment, only 5-10 minutes distance. The room was clean spacious and comfortable. Staff is very responsibility and helpful, they are always ready to answer any questions.

Cons:

Nothing

2025-05-18 via Nuitee
D
Daokun young couple cn
10
Exceptional
2025-05-17 via Nuitee
L
Latifah young couple id
10
Exceptional
Pros:

The staff were so nice and friendly, the room is clean. Nice!

2025-05-16 via Nuitee
U
Ufuk solo traveller tr
6
Pleasant
Cons:

Air Condaiton doesnt work well. blowers of air co is dirty. others are fine

2025-05-15 via Nuitee
T
Thilagavathy family with young children my
8
Very good
2025-05-11 via Nuitee
Z
Zilsab family with young children my
9
Affordable and amazing location.
Pros:

The location is amazing and outstanding view of Merdeka 118 for an affordable price at the centre of Bukit Bintang. The hotel has good parking facilities. View from pool was great too.

2025-05-11 via Nuitee
R
Rémi solo traveller fr
9
Superb
Pros:

Great location just a few minutes walk from the MRT station and countless bars, restaurants and foot stalls. Modern interior, clean room, great pool with wonderful views around, especially at night.

2025-05-08 via Nuitee