The Troubadour Hotel New Orleans

Hotels
•
Tapestry Collection
8.2 (407 reviews)
1111 Gravier St , New Orleans , us

listing image 1
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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Convenient location
Cons:
No breakfast available
Closed amenities
High parking fees

Categories

Cleanliness
8.16
Some reviews mentioned cleanliness issues with the rooms not matching the pictures and the general cleanliness being just okay.
Service
9.63
Overall, the staff received praise for being nice and helpful, although one report highlighted rudeness from front desk staff.
Location
9.67
The location was consistently praised for its convenience and proximity to attractions.
Room Quality
8.12
Mixed reviews were given with some mentioning outdated or misleading photos, but including positives for cleanliness and comfort.
Amenities
7.15
Amenities were impacted by closures of the bar and other facilities, leading to a lower rating in this category.
Value for Money
7.61
Complaints about high parking fees and closing of services negatively affected the perception of value.
Food and Beverage
6.66
Lack of breakfast and closed dining options significantly impacted ratings for food and beverage.
Overall Experience
8.63
Despite several issues and disappointments, many guests expressed enjoyment of their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 23:50

Property Description

Luxurious Accommodation
The Troubadour, Tapestry Collection by Hilton in New Orleans offers pet-friendly accommodation with free WiFi, a restaurant, and a rooftop terrace. Each room features a 42" cable flat-screen TV, local artwork, and air conditioning for a comfortable stay.

Convenient Amenities
Enjoy the convenience of a compact refrigerator, private bathroom, free toiletries, and a hairdryer in every room. With a 24-hour front desk and a fitness centre, your needs are catered to around the clock.

Delicious Dining Options
Experience delectable bistro fare at Jayne restaurant for breakfast and dinner. Head to Monkey Board on the rooftop terrace for cocktails and casual bites with a view.

Book now at The Troubadour for a memorable stay in the heart of New Orleans!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 45 per day.

Location

Guest Reviews

8.2
Based on 407 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.67
Room Quality: 8.12
Amenities: 7.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 8.63
L
Lauren • family_with_children • us
9
2026-04-16 • via Nuitee
C
Chloe • family_with_children • ie
7
2026-04-16 • via Nuitee
• couple • us
9
2026-04-16 • via Nuitee
A
Avri Jene’ • couple • us
3
2026-04-14 • via Nuitee
D
Deangelo • couple • us
1
Cons:

The stay at this hotel was horrible, we stayed for my birthday March 6th-9th.
The room we were giving looked nothing like the pictures, only one elevator worked so you had to wait 5-10 mins for one to come or take the stairs.
There was no pool access no rooftop lounge access no restaurant access. We were not told these amenities were not available until after we booked the hotel. Everything about the hotel was a waste of money.
Also they had two bottles of water in the room no note that said we would be charged if we drank them but they did charge 40$ for restock of the bottles of water.
Definitely will not return or recommend

2026-04-14 • via Nuitee
J
Joshua • couple • us
1
TERRIBLE
Pros:

Nothing

Cons:

They double booked rooms and had me walk in a room with someone already showering.

2026-04-13 • via Nuitee
K
Kenneth Wayne • solo_traveller • us
1
Don't Go There
Pros:

The Staff

Cons:

The room had mold or black stains in the sink, everything was closed. The restaurant, the roof top pool. The room was cold heat didn't work and still no discounts.

2026-04-13 • via Nuitee
N
nakhia • solo_traveller • us
6
2026-04-09 • via Nuitee
C
Candice • couple • us
6
The stay was ok. The male front desk receptionist that was there in the morning was really nice and helpful but the youn
Pros:

It was close to everything

Cons:

That it was under construction and had a weird smell

2026-04-08 • via Nuitee
C
Cassandra • couple • us
4
Pros:

location

Cons:

carpet old and room smells.. restaurant and roof top not open

2026-04-08 • via Nuitee
J
Jessica • couple • us
10
Pros:

Loved it , very clean and everyone is so pleasant. Was not in the room much , Loved the bath tub highly needed with all the walking . Will be much better when the roof top opens back up , But all in all it was a great spot . Location on point as well half hour walk to the river but lots of stores in between

2026-04-07 • via Nuitee
M
Milla Regina • solo_traveller • us
7
2026-04-07 • via Nuitee
S
Sasha • couple • us
5
2026-04-06 • via Nuitee
C
Carrie • couple • us
1
Overbooked and released my pre-paid room
Cons:

When I arrived close to midnight, I was TWICE given a key card to rooms that were already occupied. Which I discovered when I went up to the rooms and woke people up trying to break into their rooms!
After an hour of this, I was told the hotel was overbooked and my reservation was released. Keep in mind I’d prepaid and that it was after midnight in an unfamiliar city.

2026-04-06 • via Nuitee
A
Adrian • solo_traveller • us
6
2026-04-02 • via Nuitee
D
Darla • couple • us
7
Above average overall. People were great and on the ball. Seemed to need some updating.
Pros:

Handy and staff was extremely helpful.

Cons:

Sheets stained 1st night and had to move due to no electricity to our room. We moved ourselves.

2026-03-30 • via Nuitee
D
Denis • couple • gb
5
Towel conundrum :-)
Pros:

Location was great. Room was big and reception staff was friendly and polite. Beds are comfortable enough and room was reasonably quiet.

Cons:

Constant problem with towels (you had to ask :-)). Shower (wet) room - water splashes across the whole of the bathroom and stays. Rooms rarely cleaned. Small print that all facilities are closed (bar, restaurant).

2026-03-26 • via Nuitee
S
Sophia • couple • us
2
2026-03-25 • via Nuitee
C
Colton • family_with_children • us
9
2026-03-24 • via Nuitee
D
Danielle • family_with_children • us
5
It was good until found mold and they didn’t care!!!!?
Pros:

Good location

Cons:

The room had mold in it and the bathroom was extremely dirty shower was nasty! The manager picks the phone up and hangs up on you after the front desk tells you they will have a manager call but never does so you call and you never get to speak to them cause he picks the phone up and hangs it up!!!!!

2026-03-20 • via Nuitee