The Historic Gould Hotel Seneca Falls, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.4 (858 reviews)
108 Fall Street , Seneca Falls , US
+1 315-712-4000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Rude service

Categories

Cleanliness
7.48
Several reviews indicated unclean rooms and inappropriate upkeep.
Service
9.45
Some staff were described as friendly, but issues with rudeness were noted.
Location
10
Consistently mentioned as a strong positive aspect of the hotel.
Room Quality
8.44
Rooms described as spacious, but cleanliness issues were a concern.
Amenities
7.97
Lack of functioning amenities such as the restaurant and bar impacted the experience.
Value for Money
7.93
Given the price point, some guests felt value was lacking due to cleanliness and service issues.
Food and Beverage
6.98
Multiple complaints about the quality and variety of breakfast options.
Overall Experience
8.97
Previous experiences were positive, but recent stays led to disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 05:41

Property Description

Luxurious Boutique Motel in Downtown Seneca Falls

Nestled in downtown Seneca Falls, The Gould Hotel offers a sophisticated stay just steps away from the Seneca Museum of Waterways and Industry.

Elegant Rooms and Dining Experience

Indulge in luxury with amenities like an iPod docking station, HD TV, Turkish bathrobe, and bath amenities in each room. Savor delectable Italian cuisine at The Kitchen at Hotel Gould and enjoy a complimentary continental breakfast every morning.

Exceptional Services and Convenient Location

With a 24-hour front desk and a business center, we ensure your needs are met anytime. Explore nearby attractions like the Seneca Falls Country Club and Fingerlakes Regional Airport during your stay.

Book your upscale retreat at The Gould Hotel for a memorable experience in Seneca Falls.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 858 reviews
Cleanliness: 7.48
Service: 9.45
Location: 10
Room Quality: 8.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 8.97
J
James • couple • us
9
A great stay in a great town.
Pros:

We love older buildings with a history and this one fits the bill.

Cons:

Nothing

2026-11-07 • via Nuitee
H
Hess • solo_traveller • us
5
Disappointed
Pros:

Comfy bed and location; clean room.

Cons:

Deeply stained bath towel, non existent “coffee and tea bar” ( buy an electric kettle !) and having to call someone from the front desk several times (. Believe the website said it was “manned” at all times? )

The older woman who responded could care less about addressing my concerns. The younger woman at check in very pleasant.

Someone needs to pay better attention to details!!!!!

2026-11-06 • via Nuitee
L
LInda • couple • us
10
2026-10-30 • via Nuitee
S
Sharon • couple • us
10
As expected
Pros:

We loved the location. Right downtown. The town is looking a little sad. Lot of empty storefronts. Typical of the western NY region. Not much to do. But The Gould was very nice.
We were disappointed to find out the restaurant and tavern are no longer open there. That was actually one of the reasons we chose the Gould. Too bad but probably too expensive for the area to keep it going.

Cons:

That the tavern/restaurant was closed

2026-10-26 • via Nuitee
C
Cheryll East • couple • us
10
Pros:

Beautiful building. It was very quiet.

2026-10-21 • via Nuitee
T
Tombleson • couple • us
6
alright but would not stay again unless have confirmation improvements to facilities have been made
Pros:

bed comfort

Cons:

no hot water one morning elevator broke second morning and I have mobility issues- no notification

2026-10-20 • via Nuitee
D
daniel • solo_traveller • gb
1
2026-10-15 • via Nuitee
B
Bruce • solo_traveller • us
10
The only place to stay in Sneaky Falls!!
Pros:

Convenient location, large room, comfortable bed

Cons:

No bar or restaurant.

2026-10-13 • via Nuitee
L
Lisa • couple • us
7
2026-10-10 • via Nuitee
Y
yoram • couple • il
8
סביר
Pros:

אין ארוחת בוקר

Cons:

מעלית איטית

2026-10-10 • via Nuitee
D
D • family_with_children • us
8
Very good accommodation!
Pros:

Breakfast was not included in our price but Bee’s restaurant was excellent.
Location of the hotel was central to the nearby sights we wanted to see.

Cons:

The sofa bed was quite uncomfortable for my daughter.

2026-10-08 • via Nuitee
K
Kim • solo_traveller • us
7
Pros:

Location
Staff

Cons:

Restaurant not open

2026-09-15 • via Nuitee
C
Constantino • extended_group • ch
8
rustikales Zimmer mit viel Charme
Pros:

Sehr gefallen hat mir die rustikale Einrichtung und das Ambiente des Zimmers und vom Badezimmer. Die Fenster sind super isoliert, sodass bei geschlossenem Fenster, die lauten Geräusche einer externernen (vermutlich) Klimaanlage nicht zu hören waren.
Leider musste ich aber deswegen mit geschlossenem Fenster schlafen.

Cons:

Leider konnte ich nicht mit offenem Fenster schlafen, da von draussen starke Geräusche (vermutlich von eine Klimaanlage) immer wieder zu hören war.

2026-09-10 • via Nuitee
J
Jackson • couple • us
8
The hotel captures its vintage look and the up keep is good
Pros:

Room size and comfortable bed. Quiet environment

Cons:

I didn’t like that the room was was bare somehow with no place to sit so some chairs to work by the table would be ideal. Have a deli or some small bat for drinks for those too tired to go out

2026-08-26 • via Nuitee
F
Francine • solo_traveller • us
9
Tired
Pros:

I liked the room, it was clean and modern.

Cons:

It was too warm making it difficult to sleep.

2026-08-21 • via Nuitee
M
Maria • extended_group • us
6
Decent rooms but not a good value.
Pros:

The room was clean and comfortable. The location was central.

Cons:

The lobby was dingy and the staff were impolite.

2026-08-17 • via Nuitee
C
Christina • couple • us
8
Great place to stay to enjoy Seneca Falls
Pros:

Location fantastic

Cons:

Bathroom needed more hooks for towels that could be reached from shower and places to put things in shower.
Staff was not around much

2026-08-16 • via Nuitee
A
Annette • solo_traveller • us
7
2026-08-11 • via Nuitee
K
Karen • couple • ca
7
It was conveniently located, room was nice
Pros:

Location in centre of town was great ! Room was clean and bed was comfortable - furnishings a little sparse - Shower was great

Cons:

AC in unit was very loud throughout the night!

2026-08-11 • via Nuitee
C
Cristyn • solo_traveller • us
8
Pros:

Friendly efficient staff. Clean and comfortable rooms.

2026-08-03 • via Nuitee