Hyatt House Jersey City

Hotels
•
Hyatt House
8.4 (2996 reviews)
1 Exchange Place , Jersey City , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent location (close to PATH/subway, great Manhattan views)
Friendly/helpful staff
Good breakfast with rooftop views
Clean rooms reported by many guests
Rooftop/terrace and coin laundry available
Cons:
Noisy rooms / thin walls, especially on lower floors
Uncomfortable sofa bed / second bed
Long wait times at check-in / elevator problems
Limited breakfast variety noted by some
Rooftop sometimes closed or reservation confusion
Occasional housekeeping inconsistencies
Perceived price-performance could be better

Categories

Cleanliness
8.2
Generally reported as clean in multiple reviews (mentions of 'clean' and 'room was clean'), but a few guests noted incomplete housekeeping and issues with worn sofa/couch that affected perceived cleanliness.
Service
8.6
Staff frequently praised (several mentions of helpful/front desk staff and specific staff called out by name), though there are isolated negative reports about long check-in queues and a front desk/manager language issue.
Location
9.3
Consistently highlighted as a major strength: excellent location by the PATH/subway, great viewpoint of Manhattan, convenient for exploring Manhattan—repeatedly described as 'top location'.
Room Quality
7.5
Mixed feedback: some rooms described as spacious and comfortable, but multiple complaints about noisy rooms, thin walls, uncomfortable sofa/second bed and 'tired' rooms.
Amenities
8.6
Amenities such as rooftop breakfast area, coin laundry and general hotel facilities were noted positively; however, there are occasional issues (elevators out of service, rooftop closed for events or reservation confusion).
Value for Money
7.6
Several guests felt the price did not fully match expectations (comments about breakfast offering vs. rate and price-performance concerns), lowering perceived value despite the strong location.
Food and Beverage
8.8
Breakfast is frequently praised (good breakfast, great views from breakfast area), though some guests wanted more variety and there were occasional reservation/availability issues for rooftop dining.
Overall Experience
8.6
Overall positive sentiment: many guests would stay again, citing location, staff and rooftop/breakfast as highlights, tempered by noise, occasional service delays and some room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:05

Property Description

Convenient Location
Located in Jersey City's Exchange Place district, Hyatt House Jersey City offers easy access to NYC with the PATH train station and NY Waterway ferry just steps away.

Comfortable Suites
The residential-style suites feature full kitchens, a seating area, flat-screen TVs, and private bathrooms, providing guests with all the comforts of home.

Great Amenities
Guests can enjoy complimentary WiFi, a 24-hour front desk, a 24-hour Guest Market, and evening cocktails at the rooftop lounge, H Bar.

Book your stay at Hyatt House Jersey City for a convenient and comfortable experience just minutes away from popular NYC attractions.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Location

Guest Reviews

8.4
Based on 2996 reviews
Cleanliness: 8.2
Service: 8.6
Location: 9.3
Room Quality: 7.5
Amenities: 8.6
Value for Money: 7.6
Food and Beverage: 8.8
Overall Experience: 8.6
N
Nahid • family_with_children • fr
5
Pros:

L'hôtel est magnifiquement situé pour découvrir new jersey et les moyens de transports pour se rendre à new york,mais il est très mal isolé! Le bruit du train juste en bas de notre chambre m'empêchait de dormir. Le canapé lit n'était pas du tout confortable,j'ai dû écourter le séjour pour ces raisons.
Le personnel est très agréable et serviable,le petit dejeuner le matin est appréciable surtout avec une vue sur toute new york depuis les hauteurs de ce building.

2026-09-12 • via Nuitee
D
Donnarumma • family_with_children • it
10
Perfetto per visitare Manhattan. Di fronte alla fermata del path che in 4 minuti è al wtc. Pulito, ottimi servizi.
Pros:

Pulizia, posizione, insonorizzazione, servizi, colazione

Cons:

Nulla

2026-09-12 • via Nuitee
R
Reem • family_with_children • us
4
Pros:

Location

Cons:

Worst breakfast in the whole entire world. Not clean. Took a shower and water was everywhere

2026-09-11 • via Nuitee
F
Fetoon • couple • ae
10
2026-09-09 • via Nuitee
M
Monica • couple • us
9
It was relaxing and special
Pros:

The location and courtesy. I love that the staff left a little welcome wine and sweets for our anniversary. Thank you!

Cons:

N/a

2026-09-09 • via Nuitee
O
Olivier • couple • fr
9
Très bien
Pros:

La vue de dingue

Cons:

Bruyant à cause du tramway en bas qui klaxonne tout le temps . Le hall d entrée de l hôtel est vraiment glauque aussi

2026-09-08 • via Nuitee
O
Olivier • extended_group • fr
9
2026-09-08 • via Nuitee
T
Tuilla • family_with_children • us
10
2026-09-07 • via Nuitee
P
Philip • solo_traveller • au
5
Pros:

Location is good for getting to Newark, but if on second floor, you are very close to a train stop and its loud

Cons:

A bit noisy, fairly dated for the cost

2026-09-06 • via Nuitee
T
Thomas • family_with_children • de
9
Mit besserem Frühstück nahezu perfekt
Pros:

Lage und Ausblick

Cons:

Frühstücksbuffet war für Lage und Preis nicht angemessen

2026-09-05 • via Nuitee
R
Rhian • family_with_children • gb
8
Fantastic hotel with great view of Manhattan
Pros:

Convenient location, 2 min walk from PATH train into WTC. Large room with sofa bed and large King size bed. Clean room and hotel in general. Rooftop bar was amazing but busy - advised to book if you are hoping to eat here

Cons:

Sliding glass bathroom door which did not close fully leaving a 2cm gap between wall and door. Breakfast selection was ok but scrambled eggs were not great.

2026-09-04 • via Nuitee
G
German • couple • us
10
2026-09-04 • via Nuitee
W
WEI • extended_group • us
10
2026-09-04 • via Nuitee
L
Lois • couple • us
10
Seemingly easy to check in when flight arrives way past midnight
Pros:

Great location and room with some amenities

Cons:

Wish the breakfast included was available until at least 10am

2026-09-04 • via Nuitee
A
Aziz • family_with_children • fr
9
2026-09-02 • via Nuitee
V
Vivian • couple • us
8
Beautiful location, wonderful staff but to expensive for such an old hotel
Pros:

I love the location and the beautiful view…

Cons:

For the rooms and the breakfast it’s very expensive. The rooms are old, and this time the room was a kind of dirty….found a hair on the couch and some garbage on the bathroom…also the blinds did not close or open properly , the cleaning staff don’t come every day and the garbage accumulated on the room… when we asked to be removed they answered that they will come the last day of our stay…. The breakfast not as good as before, and coffee on the lobby disappeared!!! So sad!!!

2026-09-01 • via Nuitee
Y
Ywaine • solo_traveller • us
9
Pros:

Close to the train station and ferry station.

Cons:

Busy area. Very noisy. Breakfast was below average for a Hotel that is considered 4 star.

2026-09-01 • via Nuitee
J
Joy • extended_group • us
10
Loved every minute! We did arrange a late check out for one of our rooms and staff kept coming in-other than that misco
Pros:

Location-breakfast

2026-09-01 • via Nuitee
M
Mustapha • family_with_children • ca
8
2026-09-01 • via Nuitee
K
Krishna • family_with_children • in
10
Pros:

Breakfast buffet really good. PATH train station is next to the hotel, where it's one stop to Wod Trade Center.

Cons:

Roof top access is closed

2026-09-01 • via Nuitee