Hyatt House Jersey City

Hotels
•
Hyatt House
8.6 (277 reviews)
1 Exchange Pl, Jersey City, New Jersey, 07302 , Jersey City , US
1-201-395-0500

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Proposal/romance packages available
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views of NYC
Cons:
Uncleanliness
Poor breakfast
Limited elevator access

Categories

Cleanliness
8.06
The hotel is described as untidy by one guest.
Service
9.53
Multiple reviews highlight friendly and accommodating staff.
Location
9.57
The hotel is praised for its great location with easy access to NYC.
Room Quality
8.52
Rooms were generally comfortable but some complaints about the sofabed.
Amenities
9.05
Rooftop bar and breakfast buffet are noted positively.
Value for Money
8.01
Some guests felt disappointed considering the price they paid.
Food and Beverage
7.06
Breakfast quality received negative feedback.
Overall Experience
9.03
Despite some issues, overall experience is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:00

Property Description

Experience modern comfort and convenience at Hyatt House Jersey City, where every detail is designed for your pleasure and satisfaction.

Recreational Haven
Unwind in our 24-hour fitness center or take in breathtaking views from our stunning rooftop terrace. Whether you seek an invigorating workout or a peaceful retreat, we have you covered.

Culinary Delights
Savor delicious meals at our on-site restaurants, including RoofTop at Exchange Place, and enjoy refreshing drinks at one of our two bars. Don't miss our complimentary buffet breakfast served daily to kickstart your day!

Exceptional Amenities
Stay connected with complimentary Wi-Fi, and enjoy the convenience of a 24-hour business center and concierge services tailored to your needs. With comfortable air-conditioned rooms showcasing modern amenities, you’ll feel right at home.

Book your stay today and discover the perfect blend of relaxation and city adventure at Hyatt House Jersey City!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 277 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 9.03
B
Bernard • solo_traveller • mc
7
Pros:

the breakfast on the roof

Cons:

Entry hall is nice but can use a refreshing

2026-06-27 • via Nuitee
J
Jens • family_with_children • no
2
Pros:

Praktisk beliggenhet.

Cons:

Ubrukelige sofasenger. Helt uegnet for voksne å sove i, med bare et tynt teppe over dårlige metallfjærer. Mye støy rundt hotellet.

2026-06-26 • via Nuitee
S
Susan • extended_group • us
10
I would recommend staying at Hyatt House Jersey City if you are exploring NYC 100%
Pros:

We enjoyed the hot breakfast every morning before our day of touring. Our favorite thing about the hotel was where it was situated next to the Hudson River Waterfront Walkway which has a lot of seating available to intake the stunning views of the NYC skyline. Also, bonus that it is right next to the path train & ferry system to NYC.

Cons:

Lesson learned the hard way. There is not a great transportation system from the hotel to catch the ferry Jersey City side to the Statue of Liberty! We would have been better off to take the path train to Battery Park in NYC & take the ferry from there.

2026-06-26 • via Nuitee
S
Susan • couple • us
8
Beautiful, well located property, but I hesitate to return without some assurance that they have check in under control.
Pros:

Lovely property, very well located, with nice breakfast included.

Cons:

Check in was a nightmare. Their posted check in time is 3 pm. I even confirmed in advance that our family needed the (standard) 3 pm check in time. When we arrived at 3:30 the room wasn’t ready and the lobby was filled with people waiting to check in. At 4 pm our room still wasn’t ready. I asked what the issue was and was told they were overwhelmed because every room was booked. There was no apology. I have no idea if this was a one time problem or a recurring problem every time they are fully booked.

2026-06-25 • via Nuitee
T
Thomas • extended_group • fr
10
2026-06-20 • via Nuitee
P
Peter • solo_traveller • de
8
Cons:

Der Frühstücksraum mit perfekter Aussicht auf die Skyline von NY (mit der auch geworben wird) war an 4 Tagen abgesperrt. Man musste sich im vorderen Teil (ohne Aussicht) einen Platz suchen.

2026-06-19 • via Nuitee
J
Jodee • extended_group • us
10
Beautiful stay and views
Pros:

Location! Views!

Cons:

Rooftop closing at 10:30! I could have sat longer it's amazing! Place was great

2026-06-18 • via Nuitee
L
Larbi • couple • ma
10
Extraordinaire
Pros:

C’était exceptionnel
L’emplacement extraordinaire, la chambre très spacieuse, équipement au top, petit déjeuner copieux, le personnel au top
Franchement qualité prix au top
Nous reviendrons à coup sûr

Cons:

Rien du tout

2026-06-18 • via Nuitee
G
Guy_in_l0nd0n • Business • Willesden, Greater London, England
4
A spreadsheet, not a hotel
Pros:

The epitome of financialising hospitality in this dreadful place. The staff are nice enough--which is why it gets two stars, not one. You can feel the Excel that drives this purely as an asset that needs to perform a yield-maximising function.

As it happens, the basics aren't in place. My door key didn't work. It took two (nice) engineers more than an hour to fix it. The toilet didn't flush--I had to open the cistern to use it. The internet is frankly appalling — roughly 5 megabits/second, about one-thirtieth of the average US broadband speed. Every corner that can be snipped off is snipped off.

The black out blinds work well.

2026-06-10 • via Tripadvisor
G
Giora • solo_traveller • il
9
Perfect location, roof top add extra value
Pros:

Location , big room and roof top

Cons:

Can be cleaner

2026-06-10 • via Nuitee
K
KLeftyMSU • NONE • Chicago, Illinois
10
Great Location & Great Views
Pros:

Hyatt House Jersey City is in a great location with great views of the NYC Skyline. Close to the light rail and NJ Transit Hub. Enjoyed being able to walk out the the plaza and shoreline walkway. Room was spacious and had everything you need for a short or longer stay. Definately check out the Terrace Room on the top of the hotel for stunning views.

2026-06-09 • via Tripadvisor
L
Leonor • solo_traveller • us
10
2026-06-09 • via Nuitee
R
Rik • extended_group • nl
9
2026-06-08 • via Nuitee
Z
Zachary • extended_group • us
10
Great Staff!
Pros:

The Staff were excellent!

2026-06-07 • via Nuitee
C
Corinne • couple • ch
8
Gutes Hotel an top Lage mit sehr freundlichem Personal und gutem Frühstück.
Pros:

Das Personal war sehr freundlich und hilfsbereit

Cons:

Die Matratze war durchgelegen und deshalb der Schlafkomfort schlecht. Etwas zu teuer.

2026-06-06 • via Nuitee
T
T9484AWanthonyg • Business
10
Outstanding
Pros:

The location was within striking distance of everything needed, the service was outstanding, the food in the restaurant was fantastic and a good value for the area, the room was clean and well-furnished, and view cannot be beat.

2026-06-05 • via Tripadvisor
H
H8568OFscottg • Couples
10
Will likely stay here every time we go to NYC
Pros:

What a terrific place to stay!! It had a beautiful view across the river to the skyline and a lovely rooftop restaurant. The room was very nice after getting a few small details sorted by Allison. She treated every little detail like it was a major issue and made everything right. I truly hope the hotel ownership realizes they have a good one there that they need to make sure they keep. When I told the GM, Michelle, how Allison had taken care of us, you could clearly tell that she gives her staff the autonomy to make everyone's stay pleasant and memorable. The breakfast was very plentiful and the area very safe. It is just a few hundred feet from the first PATH train stop on the Jersey side. The only small issue with that is we had to pay $3.25 to get on the PATH to go back and forth under the river to go one stop to One World Trade Center in order to catch the NY subway system. Perhaps there is another way to get there without that fee each time, but it was our first trip there so we didn't know.

2026-06-05 • via Tripadvisor
K
KAZUKI • family_with_children • us
5
2026-06-05 • via Nuitee
T
Tianle • couple • us
10
2026-06-05 • via Nuitee
E
eric • solo_traveller • fr
9
Pros:

Superbe endroit pour visiter NYC.
Le petit déjeuner.
Le confort de la chambre

Cons:

Le départ tardif devrait etre un peu moins cher.

2026-06-05 • via Nuitee