Hyatt House Jersey City

Hotels
Hyatt House
8.6 (277 reviews)
1 Exchange Pl, Jersey City, New Jersey, 07302 , Jersey City , US

Pets allowed

Facilities

Free breakfast
Meeting rooms
Proposal/romance packages available
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views of NYC
Cons:
Uncleanliness
Poor breakfast
Limited elevator access

Categories

Cleanliness
8.06
The hotel is described as untidy by one guest.
Service
9.53
Multiple reviews highlight friendly and accommodating staff.
Location
9.57
The hotel is praised for its great location with easy access to NYC.
Room Quality
8.52
Rooms were generally comfortable but some complaints about the sofabed.
Amenities
9.05
Rooftop bar and breakfast buffet are noted positively.
Value for Money
8.01
Some guests felt disappointed considering the price they paid.
Food and Beverage
7.06
Breakfast quality received negative feedback.
Overall Experience
9.03
Despite some issues, overall experience is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:00

Property Description

Experience modern comfort and convenience at Hyatt House Jersey City, where every detail is designed for your pleasure and satisfaction.

Recreational Haven
Unwind in our 24-hour fitness center or take in breathtaking views from our stunning rooftop terrace. Whether you seek an invigorating workout or a peaceful retreat, we have you covered.

Culinary Delights
Savor delicious meals at our on-site restaurants, including RoofTop at Exchange Place, and enjoy refreshing drinks at one of our two bars. Don't miss our complimentary buffet breakfast served daily to kickstart your day!

Exceptional Amenities
Stay connected with complimentary Wi-Fi, and enjoy the convenience of a 24-hour business center and concierge services tailored to your needs. With comfortable air-conditioned rooms showcasing modern amenities, you’ll feel right at home.

Book your stay today and discover the perfect blend of relaxation and city adventure at Hyatt House Jersey City!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 277 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 9.03
L
Leann partner
10
Pros:

It was Insanely Beautiful and Worth Every Cent!!!!

2025-10-11 via Nuitee
M
Mark partner
8
Pros:

The location was amazing. Great views of Manhattan but a sense of normality from the madness. Easy trip into Manhattan everyday via the Path train. The Hotel was in a great area, loads of coffee shops and places to eat. Had the most amazing rooftop bar / restaurant too.

Really disappointed that we were not able to use the rooftop on our last night, due to a wedding being booked. Shame this wasn’t mentioned when we booked the trip as it must have been known?

The Hotel is almost in need of a bit of a face lift in some areas. The blind in our room was frayed at the edges, some bathroom units were damaged and a broken fitting on the shower controls. The iron and ironing board were pretty poor, the ironing board was so flimsy it fell over when you applied any pressure. From the lift to our room the carpet had a few stains. None of the above ruined the trip by any means, just needs a bit of attention as the trip wasn’t cheap.

Staff were amazing in all areas, the breakfast did the job. Would have no problem staying here again, pretty minor issues mentioned but would be perfect if these were addressed.

2025-10-09 via Nuitee
J
Jon
10
Pros:

Great location and friendly staff.

2025-10-09 via Nuitee
M
Maya
10
Pros:

Amazing

2025-10-07 via Nuitee
M
Maribel family
10
Pros:

Wonderful staff and excellent cleanliness! Various transportation options were within walking distance and accessible. Overall a 10/10 experience!

2025-10-06 via Nuitee
A
Angie
10
Pros:

Convenient location with great views and terrific staff.

2025-10-04 via Nuitee
J
Jun
10
Pros:

No

2025-10-04 via Nuitee
S
Scott
10
Pros:

Excellent location. Fantastic views from the Rooftop Restaurant

2025-10-01 via Nuitee
D
Darin family
10
Pros:

Rooftop bar was a blast! Staff was great! Very clean, nearby to many things, including the ferry across the river to Manhattan! Will definately be back.

2025-09-28 via Nuitee
J
Jean family
10
Pros:

Super nice. Staff friendly. Restaurant on the top floor, great vibes and food

2025-09-28 via Nuitee
J
Jill
6
Disappointed repeat customer :(
Pros:

We’ve stayed at this hotel several times and always had a great experience. Thos time, however, the room we stayed in (539) has some kind of mechanical pump that was going on and off from the early hours of the morning. It was extremely noisy and disturbed our sleep. There was also a strong smell of marijuana all along the corridor, more concentrated to the end of the corridor where our room was. I mentioned it to the lady at the front desk and she said it must have been coming from outside. There’s no way it was that strong coming from outside. I hope they investigated and fined whomever it was, smoking in the hotel. Breakfast, which is usually pretty good, was disappointing. The sausages were stone cold and there was a long wait for plates and cutlery. It looked like they were very short staffed and the few that were on, couldn’t keep up. Overall, a little disappointed, given our previous great experiences.

2025-09-28 via Nuitee
P
Philip partner
10
Pros:

Great hotel in nj

2025-09-27 via Nuitee
V
Venkat family
10
Pros:

Excellent

2025-09-27 via Nuitee
L
Lawrence partner
10
Pros:

No complaints. Very nice and attentive staff.

2025-09-21 via Nuitee
O
oscar
4
Pros:

This place is so hard to get; we wasted about an hour just to be able to find out were to park; and then they even charged the parking. No validation. they did validated but it did not worked; by the time you want to go back is just a waste of your time.

2025-09-19 via Nuitee
D
Danny partner
10
Pros:

We were so impressed with this property. It was clean, safe, and a great location. We brought our dogs and the property was very accommodating. 10/10

2025-09-19 via Nuitee
B
Bethany
10
Pros:

We had a great stay. The complimentary breakfast is served on the top floor with beautiful views of the nyc skyline.

2025-09-18 via Nuitee
D
David
4
Pros:

V noisy with the trams right outside.

2025-09-18 via Nuitee
J
Joselito
10
Pros:

Location, location, location

2025-09-15 via Nuitee
J
Joshua partner
10
Pros:

I love the view and the stay definitely coming back soon!!!

2025-09-13 via Nuitee