Phoenix Hotel

Hotels
•
Independent
517 39th St, Brooklyn, New York, 11232 , Brooklyn , US
+1 718-734-5100

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Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Elevator
ATM/banking
Conference space
Smoke-free property
Tours/ticket assistance
Assistive listening devices available
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Silence
Cons:
Cleanliness issues
Poor room quality
Lack of proper amenities

Categories

Cleanliness
4.5
Cleanliness received mixed reviews, with some guests mentioning dirty rooms and corridors.
Service
6.8
Service was recognized positively by some guests, while others had complaints about staff rudeness and facilities.
Location
8.8
The hotel's location near city buses, local stores, and dining options was a highlight for many guests.
Room Quality
5.6
Room quality varied, with mentions of small, stuffy rooms, uncomfortable beds, and noisy surroundings.
Amenities
5.2
Amenities were lacking or unsatisfactory, including issues with Wi-Fi, air conditioning, and bathroom facilities.
Value for Money
4.8
Some guests felt the hotel did not provide value for the price paid, highlighting issues with cleanliness, amenities, and service.
Food and Beverage
7.2
Food and beverage services were generally well-received with positive feedback on breakfast and dining options.
Overall Experience
5.9
Overall guest experiences were mixed, with some describing pleasant stays while others had disappointing experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 20:16

Property Description

Stunning Garden Views

Feel at home in our 45 air-conditioned guestrooms and enjoy complimentary wireless internet access. Explore nearby attractions like Sunset Park and Prospect Park. For your convenience, we offer a 24-hour business center and a 24-hour front desk.

Event Spaces & More

Host your event in our 1000 square feet facilities, ideal for conferences and gatherings. Take advantage of our luggage storage and tour/ticket assistance services.

Convenient Location

With a stay at Phoenix Hotel in Brooklyn, you'll be minutes away from popular landmarks like Barclays Center Brooklyn and Brooklyn Cruise Terminal. Whether you're here for business or leisure, our hotel offers the perfect blend of comfort and accessibility.

Ready to experience Brooklyn in style? Book your stay at Phoenix Hotel now.

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

Cleanliness: 4.5
Service: 6.8
Location: 8.8
Room Quality: 5.6
Amenities: 5.2
Value for Money: 4.8
Food and Beverage: 7.2
Overall Experience: 5.9
T
Toro • couple • us
10
2026-07-24 • via Nuitee
M
malave lopez • solo_traveller • us
10
Pros:

La cama

Cons:

Nada

2026-07-21 • via Nuitee
R
ramonitaginel • solo_traveller • us
1
Pros:

Nothing

Cons:

I slipped in the bath tub cause there was no mat and I got really hurt bad and I called downstairs to let them know and all they told me was sorry that they don't put mats in the bath tub and just sent me extra towels so now am deciding if I should sue unless someone gets in touch with me

2026-07-21 • via Nuitee
L
Luz • solo_traveller • us
10
2026-07-17 • via Nuitee
L
Luz • family_with_children • us
10
2026-07-17 • via Nuitee
F
Fernando • solo_traveller • us
8
2026-07-14 • via Nuitee
M
Mario • family_with_children • co
8
Excelente , super recomendado, por ubicacion, a máximo 10 min caminando desde la estación del Subway
Pros:

Me gustó la ubicación, todo tranquilo con bastante sitios alrededor para comprar mercado o comestibles , restaurantes. A Max 10 min de la estación del Subway 36 str Brooklyn , de 35 a 40 min de Manhattan, habitación tranquila, Cómoda.
Llegabamos tarde en la noche tipo media noche todos los días y la zona tranquila y segura desde Subway al hotel. Estuvimos 10 noches y 11 dias y todos los días estuvo bien y tranquilo, todos los días aseaban normal, la habitación tenia una cama king y un sofa cama nos acomodamos mi esposa y yo y mi hijo en el sofa cama super comodo. Tenia nevera pequeña en la habitación no congelaba pero por lo menos mantenia frio lo que colocabamos en la noche para el otro día.

Cons:

Los costos, entendemos que era temporada de mundial pero creo que estaba bastante costosa la estadía, pero para esas fechas fue lo más economico que conseguimos.

2026-07-09 • via Nuitee
M
Mumford • couple • us
6
2026-07-07 • via Nuitee
A
Amir • couple • us
4
2026-07-07 • via Nuitee
M
Maria de los Angeles • couple • ar
6
Regular
Pros:

Nada

Cons:

No funcionaba el ascensor y tuvimos que subir y bajar con las valijas 4 pisos- no había jabon y las sábanas manchadas

2026-07-07 • via Nuitee
L
Luz • couple • us
10
2026-07-07 • via Nuitee
S
Sanchez • couple • us
10
2026-07-01 • via Nuitee
I
Ibaté • couple • us
9
Limpio y privado
Pros:

El cuarto

2026-06-26 • via Nuitee
L
Luz • family_with_children • us
10
2026-06-25 • via Nuitee
F
Frank • couple • us
9
Pros:

convenient

2026-06-24 • via Nuitee
N
Nikolasz • solo_traveller • hu
1
That was a horrible experience.
Pros:

I’ll start with the positives, as there were fewer of them. The room was cleaned every day, and the room itself was quite spacious, including the bed.

Cons:

Now for the negatives, because unfortunately there were many. The hotel is located in an extremely noisy area. If you’re a light sleeper, I strongly recommend bringing earplugs and melatonin. Unfortunately, the hotel’s renovation does not seem to have improved the overall atmosphere. The same type of unpleasant guests still frequent the property. Many were loud, disrespectful, and appeared to struggle with drug or alcohol abuse. I also noticed several people who seemed to be drug dealers bringing prostitutes into the hotel.

Police cars, ambulances, and fire trucks passed through the street outside the hotel constantly, often every 5–10 minutes. The neighborhood felt extremely unsafe, and I never felt comfortable walking around the area.

The walls are incredibly thin. On multiple occasions, I woke up because I could hear other guests having sex. You can also hear virtually everything happening in the hallway.

The first night was the only night I managed to fall asleep relatively quickly, probably because of jet lag and the long journey from Europe. On the second night, I slept only about 2–3 hours. The noise from the street, other inconsiderate guests, and one intoxicated person who was loudly playing music in the hallway and throwing beer bottles made it impossible to rest.

Even though the hotel may appear cheaper than some alternatives, it is absolutely not worth staying here. In fact, I don’t even think it’s particularly cheap. I paid nearly $900 for five nights.

Additionally, it should be noted that although there are clear signs stating that smoking is prohibited and subject to fines, there was a constant smell of cannabis throughout the entire hotel. The TV in the room also did not work.

My recommendation is simple: stay far away from this place.

2026-06-23 • via Nuitee
D
Douglas • solo_traveller • us
10
2026-06-23 • via Nuitee
J
Jessie • couple • us
6
2026-06-22 • via Nuitee
T
Tony • solo_traveller • us
10
The staff the manager, everyone is good good stay here
Pros:

Everything was complete like it was supposed to be everything very good. Excellent no problems. Good stay every time I stay here.

Cons:

Everything fine everything good

2026-06-22 • via Nuitee
C
Camilo • family_with_children • us
8
Pros:

Location

Cons:

Some noise

2026-06-21 • via Nuitee