Phoenix Hotel Brooklyn Sunset Park

Hotels
5.5 (990 reviews)
517 39th Street , Brooklyn , US
+1 718-734-5100

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location near subway
Spacious rooms
Comfortable beds/sofa bed
Helpful/pleasant staff
Daily room cleaning (when present)
Cons:
Noise and unsafe-feeling neighborhood
Thin walls and loud guests
Stained sheets / lack of soap
No bath mat / slip hazard
Broken elevator
TV not working
Parking questionable
Perceived poor value / high cost
Persistent smell of cannabis

Categories

Cleanliness
3
Multiple reviews report stained sheets, lack of soap, no bathmat (causing a slip and injury) and inconsistent housekeeping standards; cleanliness is a clear weakness.
Service
9
Several guests praise staff and management and note daily room cleaning; one complaint about handling of the bathmat issue lowers perfection but overall service is frequently described as excellent.
Location
7
Location near the subway and convenient for shopping/restaurants is repeatedly praised, though some guests find the neighborhood noisy and at times feels unsafe.
Room Quality
7
Rooms are described as spacious with comfortable beds and a usable sofa bed and small fridge; negatives include thin walls and at least one non-working TV.
Amenities
4
Guests mention issues with parking, a broken elevator, no soap, no bath mats and a non-working TV; overall amenities are below expectations.
Value for Money
4
Several guests state the price (including during a high-demand period) felt too high for the experience; one guest explicitly says it was not worth the cost.
Food and Beverage
5.5
Standard quality for this hotel tier.
Overall Experience
4.5
Mixed experiences: some guests strongly recommend and praise service and location, while others report significant noise, safety concerns and cleanliness problems leading to a poor stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:31

Property Description

Modern Amenities
This Brooklyn hotel offers free Wi-Fi, parking, and air-conditioned rooms with flat-screen TVs. The en suite bathrooms and wood flooring add a touch of elegance to your stay.

Convenient Location
Located just a 10-minute walk from the 36th Street subway station, guests can easily access popular attractions like Times Square, Barclay’s Center arena, Botanic Garden, and Prospect Park within minutes.

Exceptional Service
With a 24-hour front desk and on-site vending machines, Phoenix Hotel Brooklyn Sunset Park ensures convenience and assistance whenever needed. Plus, a variety of restaurants nearby cater to every culinary craving.

Experience comfort, convenience, and top-notch service at Phoenix Hotel Brooklyn Sunset Park. Book your stay now for an unforgettable Brooklyn getaway.

Important information:

Please note that the name on the credit card provided at check-in should match the name on the reservation. That person must be present at check-in with the same credit card and an official ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

5.5
Based on 990 reviews
Cleanliness: 3
Service: 9
Location: 7
Room Quality: 7
Amenities: 4
Value for Money: 4
Food and Beverage: 5.5
Overall Experience: 4.5
T
Tamerlan • couple • us
1
Guy on reception used long stick to reach my upper window without curtains to look inside
Pros:

0 privacy

Cons:

Guy on reception used long stick to reach my upper window without curtains to look inside

2026-09-19 • via Nuitee
G
Gerald • couple • us
4
Cons:

No parking

2026-09-18 • via Nuitee
D
Dawn • solo_traveller • us
7
Small space with a great view.
Pros:

I was there for the funeral of my husband. Loved the view room 503. Bed was comfortable. Loved posted quiet times. Cleaning staff was respectful of my privacy and even hung "do not disturb" on my door.

Cons:

Pillows were not comfortable. Smell of smoke coming from neighbor into the bathroom.

2026-09-16 • via Nuitee
G
Gerald • couple • us
6
Too many smokerd
Pros:

None at this location.

Cons:

No Parking.

2026-09-14 • via Nuitee
T
Taylor • couple • us
7
Great stay for an affordable price on short notice
Pros:

After a mix up through another rental cancellation, the phoenix hotel took us in the same day, which is a blessing in itself. It was great for a last minute stay. If I ever need a place to stay and don’t know where to go this is a Good spot.

Cons:

We had troubles with connecting Wi-Fi but, still had great cell service.

2026-09-14 • via Nuitee
M
Marija • solo_traveller • hr
7
A decent stay in Brooklyn with some nice views
Pros:

Hotel location offers nice views over Manhathan and is close to the water, in between the Sunset park and the Green-Wood cemetery. Room was decently sized and with a bathtub.

Cons:

It was noisy over nights. Cleaning once came early in the morning and made lots of noise in the holloways.

2026-09-04 • via Nuitee
B
Benita • couple • us
10
Pros:

Everything

2026-09-02 • via Nuitee
D
DALI1974 • solo_traveller • dz
10
Pros:

Super c'est la 2 eme fois .. franchement je ne comprend pas les commentaires negatifs precedants
Le gars a la reception tres serviable et tjrs souriant ...top

Cons:

Tout est bon rapport qualitè prix

2026-09-01 • via Nuitee
P
Petrano • solo_traveller • us
8
2026-08-23 • via Nuitee
S
Sidi • solo_traveller • us
8
2026-08-23 • via Nuitee
L
Latoya • family_with_children • us
10
2026-08-23 • via Nuitee
P
Petrano • solo_traveller • us
8
Pros:

Location good

Cons:

Nothing

2026-08-23 • via Nuitee
F
Fernando • solo_traveller • us
10
2026-08-22 • via Nuitee
C
Cariz • solo_traveller • us
10
2026-08-21 • via Nuitee
G
GUICHART • solo_traveller • fr
3
Pros:

Bon emplacement

Cons:

Très sal et mal insonorisé. Pas de serviette propre ni de salle de bain nettoyé. Mauvais rapport qualité prix

2026-08-21 • via Nuitee
P
Petrano • solo_traveller • us
6
2026-08-16 • via Nuitee
P
Petrano • solo_traveller • us
7
Pros:

Location

Cons:

TV the Wi-Fi sucks

2026-08-16 • via Nuitee
R
Robert • solo_traveller • us
7
Pros:

Parking is questionable.

Cons:

Too much outside noise

2026-08-07 • via Nuitee
L
Luz • family_with_children • us
10
Excelent service
Cons:

Nothing everything it was perfect for me

2026-08-04 • via Nuitee
J
Jacqueline • couple • us
10
2026-08-02 • via Nuitee