Heidihof Hotel

Hotels
8.8 (77 reviews)
Hokujo 3012 , Hakuba , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Luggage storage
Soundproof rooms
Ski storage
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Room Quality
Value for Money
Cons:
Location difficulty
Lack of staff presence

Categories

Cleanliness
8.83
Guests noted the hotel was clean and well-maintained.
Service
9
Staff were described as very kind and accommodating.
Location
8.64
Good location, though difficult to find.
Room Quality
8.89
Rooms were spacious and comfortable.
Amenities
8.62
Basic amenities available, nothing exceptional mentioned.
Value for Money
8.98
Guests felt it was very affordable for the quality offered.
Food and Beverage
8.63
General sentiment not mentioned, assumed standard quality.
Overall Experience
8.8
Overall positive experience; some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:30

Property Description

Scenic Views of Japanese Alps
Heidihof Hotel offers stunning views of the Japanese Alps, creating a picturesque backdrop for your stay. The clear vistas are sure to leave you in awe and provide a tranquil setting to relax and unwind.

Convenient Ski and Hiking Amenities
With ski-to-door access, ski/snowboard rental, and ski storage, Heidihof Hotel caters to winter sports enthusiasts. Additionally, the easy access to hiking trails in the warmer months ensures year-round outdoor adventures for all guests.

Comfortable and Well-Equipped Rooms
The rooms at Heidihof Hotel are elegantly decorated, featuring patterned wallpaper and soft lighting. Each room is equipped with modern amenities such as a flat-screen TV, minibar, and a private bathroom, offering a cozy retreat after a day of exploring the mountains.

Experience the beauty of the Japanese Alps at Heidihof Hotel. Book your stay now for a memorable mountain getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 77 reviews
Cleanliness: 8.83
Service: 9
Location: 8.64
Room Quality: 8.89
Amenities: 8.62
Value for Money: 8.98
Food and Beverage: 8.63
Overall Experience: 8.8
D
Deborah • couple • au
8
Great location, comfortable rooms & lovely staff.
Pros:

Very clean and quiet hotel. Staff were friendly and very helpful.

Cons:

No common area to sit.

2026-03-09 • via Nuitee
R
raul • family_with_children • ca
8
Pros:

Location and staff

Cons:

Very modest rooms

2026-02-28 • via Nuitee
C
CHIH YI • extended_group • tw
10
2026-02-26 • via Nuitee
P
Patricia • extended_group • au
10
Pros:

The staff were extremely accommodating and the location was very convenient.

2026-02-10 • via Nuitee
J
Jaspa • couple • au
9
2026-01-29 • via Nuitee
C
Carter • extended_group • us
10
2026-01-27 • via Nuitee
C
Chantelle Simioni • couple • au
8
Excellent location, perfect to easily access all the ski resorts and main town area!
Pros:

Excellent location in Echoland, less than 5 minute walk from bus stop to get to the ski resorts, and situated right in the centre of the main resorts (Hakuba47 and Goryu 5-10 mins south; Happo-One, Iwatake and Tsukaige Kogen 5-15 mins north). At the same spot where the bus comes is the Spicy Rental shop were we hired ski gear, very convenient to not have to walk far in our ski boots. Also very close to the main shopping strip in Echoland. The room was quaint but comfortable and decently sized, and there was a room to leave ski gear downstairs.

Cons:

It was very hard to find the reception building to check in, as this was separate from the building where the rooms are, and there wasn't much signage! Would be good if there was another sign out the front. Bed was also a little bit uncomfortable.

2026-01-25 • via Nuitee
A
Andrew • family_with_children • au
10
Great location and super helpful staff
Pros:

The staff were amazing!! They were incredibly helpful, providing advice about getting our bags sent in advance, and then arranged to send a bag back to the airport for us when we left. They were also happy to pick us up from Tokyo station when we arrived and drop us to the Happo Bus Station. They couldn't have been more helpful.
The rooms were clean, and the basket of toiletries went above the usual basics.
The hotel is located in a great spot - a 5 minute from the bus to the ski fields and 5 minutes to restaurants in Echoland, and 15 minutes to shops and restaurants in Happo One.
The included breakfast of croissants/pastries and drinks set us up for the day.
We skied for 3 days, and easily got to and from Happo One, Hakuba 47, Goryu and Tsugaike.

Cons:

The only thing we would change is that the pillows are very firm and we would prefer them a bit softer - but I think that's just Japan, given we have found that everywhere.

2026-01-16 • via Nuitee
S
Susan • extended_group • us
9
Nice place. Great Location.
Pros:

Great location! Close to great restaurants in echo-land. Could walk to one of the happo-one lifts but it was a pretty good walk. Convenient laundry machine available, shuttle available to and from bus/train station.

Cons:

I wish there was a more convenient shuttles to and from the slopes. The free local shuttle doesn’t run often enough. The decor was a bit dated but that seems to be the vibe of the whole area.

2026-01-02 • via Nuitee
H
Hien • couple • au
8
Great Location
Pros:

The host was super friendly and helpful

2025-12-31 • via Nuitee
T
Takayuki • couple • jp
8
良かったです。
Pros:

清潔でスタッフも非常に親切でした。

Cons:

特にありません。

2025-09-07 • via Nuitee
M
miwa • couple • jp
7
2025-08-30 • via Nuitee
N
NORIYASU • couple • jp
8
大変お得で、ロケーションが良いので、また泊まりたい。
Pros:

清潔で備品も整って居た。

Cons:

場所が分かりにくかった。

2025-08-16 • via Nuitee
H
hui-ching • couple • tw
4
2025-08-10 • via Nuitee
H
HIROYUKI • solo_traveller • jp
6
2025-08-08 • via Nuitee
トムちゃん • extended_group • jp
8
白馬への避暑5日間
Pros:

猛暑の中の帰宅のクーラーの出迎えは最高のオモテナシでした😊
車と部屋を何度も往復して捜したサングラス。翌々日サイドデーブルにピョコンと置いてあり、大感激!!ありがとうございました。

Cons:

ユニットバスへの段差が異常にあり、危ない場面ありました。

2025-08-04 • via Nuitee
N
niida • extended_group • jp
7
寝ただけでした。
Pros:

部屋が広い

Cons:

ほとんどスタッフが世話をしない。いいところでもあるかもしれないが、殺伐と感じるところでもある。

2025-07-29 • via Nuitee
A
Ajith • family with young children • jp
9
Superb
2025-05-05 • via Nuitee
J
Joseph • solo traveller • au
10
Exceptional
2025-04-17 • via Nuitee
K
Kevin • solo traveller • au
5
Fell short of review expectations
Pros:

Breakfast area and contents were not good.
Reviews mentioned they were happy to pick up etc but when asked they basically said no. This was the part that left the worst taste in our mouth. “It’s only a 15 minute walk (with luggage) to the bus terminal”.
It’s a serviced apartment style, at best.
Not near the ski fields but fairly near to echo land.
Rooms very outdated.
Definitely being a bit harsh but the glowing reviews of this place are misleading.

2025-04-04 • via Nuitee