City Inn Hotel

Hotels
6.5 (83 reviews)
No 11 Jalan Sultan 50000 Kuala Lumpur , Kuala Lumpur , my

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Children allowed

Facilities

Air conditioning
Family rooms
Luggage storage
Television in common areas
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Cons:
Dirty room
Unpleasant odors
Overpriced

Categories

Cleanliness
3
The hotel room was dirty, with sand on the floor and dust on the bed.
Service
9
Standard quality for this hotel tier.
Location
9
Standard quality for this hotel tier.
Room Quality
5
The room was not well maintained, with unpleasant odors.
Amenities
8
Standard quality for this hotel tier.
Value for Money
4
The room is overpriced for the conditions provided.
Food and Beverage
8
Standard quality for this hotel tier.
Overall Experience
6
Overall experience was poor due to cleanliness and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:37

Property Description

Convenient Location
City Inn Hotel is strategically located near major attractions in Kuala Lumpur, including KL Sentral and Berjaya Times Square.

Comfortable Rooms
Our rooms feature essential amenities such as air conditioning, TV, and private bathrooms with complimentary toiletries.

Multilingual Staff
Our receptionists are fluent in English, Malay, and Chinese to cater to a diverse range of guests.

Ready to experience comfort and convenience? Book your stay at City Inn Hotel now and explore the vibrant city of Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property does not have elevators. Floors are accessible via stairs only.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 5 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 83 reviews
Cleanliness: 3
Service: 9
Location: 9
Room Quality: 5
Amenities: 8
Value for Money: 4
Food and Beverage: 8
Overall Experience: 6
Z
Zaki • couple • my
1
Macam hanat!
Pros:

Nothing

Cons:

CILAKE HOTEL BAU COLOK! LANTAI BILIK BERPASIR KATIL PUN ADA HABUK. LUAR BILIK BAU COLOK PASTU BAU KEPAM. HALLWAY ADA TIN SARDIN KOSONG. DAH MACAM SARANG MAKSIAT. NOT WORTH IT AT ALL.

Patutnya bilik ni rm 30 je. Bukan sampai 70. Puih!

2025-10-23 • via Nuitee
J
Joo Sean • couple • my
2
2025-10-09 • via Nuitee
A
alarabi • solo_traveller • my
1
Pros:

Not clean and no respect to the clients

2025-07-07 • via Nuitee
M
Mahesh • young couple • my
1
Bad
2025-05-18 • via Nuitee
S
Siti • young couple • my
9
Superb
2025-02-27 • via Nuitee
N
Nadeem • young couple • de
1
Bad
2025-02-18 • via Nuitee
M
Md • young couple • bd
6
Pleasant
2025-02-14 • via Nuitee
M
Michael • solo traveller • ie
10
Exceptional
Pros:

Beside train station, Beside market and of course merdeka 118 in the background .
One stop and your in KL central.
Air conditioning in the room

Cons:

Could be a bit cleaner

2025-02-03 • via Nuitee
F
Fabian • solo traveller • sg
3
Good location with decent staff but room was too smelly
Pros:

Location was fantastic. But the pillows and mattress were very smelly. Feels like either they didn't change the sheets, or the pillows themselves were so old that previous stayers bodily odours have accumulated much into the pillows and matress.

Cons:

Toilet was very small and crammy. Corners were grimy too. TV was not working.

2025-01-27 • via Nuitee
J
Joseph • solo traveller • au
8
Very good
2024-12-23 • via Nuitee
T
Trevor • young couple • gb
4
Disappointing
2024-12-02 • via Nuitee
H
HYEMI
2
Pros:

良かったのは交通の便だけです。

2024-11-08 • via Nuitee
L
LAU
10
Pros:

It looks like Kowloon Walled City in Hong Kong movies. It's dirty and terrible but it is also a great excellent experience. If you want to do an ethnography of Kuala Lumpur, definitely you should pick up this one as your hotel. Furthermore, the reception can tell you a lot of interesting stories. However, if you just want to have a clean and comfortable place to sleep, you shouldn't pick this one. Fair speaking, although I had complaints about the environment, it was worth its price.

2024-11-01 • via Nuitee
K
KWOK WAI • partner
6
Pros:

不錯！職員親切！容易溝通！

2024-10-23 • via Nuitee
P
Pontanos • with friends • ph
5
Passable
Pros:

Its beside the pasar seni station.

Cons:

The building was old and dirty. They need to renovate everything. The chandelier was so dusty..

2024-10-20 • via Nuitee
H
Hakim • young couple • my
6
Pleasant
Pros:

Have water heater

Cons:

Need electric kettle

2024-10-09 • via Nuitee
M
Muhammad • review category business travellers • pk
6
Pleasant
2024-08-10 • via Nuitee
M
Morag • with friends • gb
9
Superb
Pros:

We liked the quirky decor and easy access to Chinatown. The owner was so helpful and friendly. The beds really comfortable, and shower and air con worked well.

Cons:

Liked everything.

2024-07-26 • via Nuitee
K
Kevin • solo traveller • be
10
Exceptional
Pros:

Location good
The guy at reception, Lucus awesome guy super friendly and welcoming had a great stay in Kuala Lumpur
Room had great view

Cons:

N/A

2024-07-01 • via Nuitee
D
David • solo traveller • gb
10
Perfect for the budget traveler
Pros:

City Inn Hotel is a great low cost hotel right in the centre of China Town in central KL. Lucas who runs the place is exceptionally helpful, and the place itself is clean, quiet, and has everything needed by the budget traveler, Furthermore, the hotel is surrounded by shops and restaurants of all kinds and all budgets, and just near a transport hub too. I loved my stay here. Next time I am in KL, I'll be back...

2024-06-10 • via Nuitee