The Stone House Hotel

This place was dirty! Dried dirt on the bathroom walls rubbish in the wardrobe, a cupboard door held on by sellotape the list could go on. Clear signs everywhere saying no smoking yet cigarette holes all in the bed linen. It needs a good deep clean and a lick of paint throughout and could be great

They cancelled us and as they couldn’t accommodate 5 after taking our money they said they would refund us but of course lied looks like we had a lucky escape

EVERYTHING. IT WAS VILE, DIRTY, SMELLY, GRIM

On arrival was given wrong key 3 times then got in the room to find it was already occupied. Changed our room the room has no working ceiling light only a lamp no light in the corridor outside the room, broken mirror on the wall and filthy. Our 2 girls has to share a bed they both won't share a bed and hate it so was really uncomfortable. It was my daughter's birthday too I was so upset for her that we had all this trouble I have logged a complaint not heard nothing back I want a full refund for this absolute abomination of a hotel

Just not value for money very small and not comfortable beds

Very dirty had an awful smell in the room, window didn’t shut and no heating bedding felt dirty,wallpaper hanging off the wall tissue splatted in the shower area only provided 1 towel for 4 people. Stains on pillows and duvet so did not use. Smashed mirror in the bedroom

Nothing like the pictures or as described. It was like a brothel you walk into screams from other guests and as soon as you’re in there you feel dirty. The room was tiny and the bathroom was disgusting. We’re not usually people to complain but we refused to stay we felt unsafe. When giving the keys back the owner told us to go through booking.com to get our money back which has then been ignored so we had to pay extra just for somewhere to stay for the night

It’s all dirty and disgusting

staff were none existent on site, rung the bell and 5 minutes later still waiting for someone to come gave up waiting and went to buy my own drink supplies for the room (milk sugar coffe tea).phoned for support as the notice on said and told would be there in 5minutes and noone showed up.told reception was closed at 8pm the 1st night was there.
asked for towels got given 1 towel for 2 people and it was wet still from previous use.
no spoon for stirring drinks had togo and buy 1.
wallpaper in room was ripped, draws not attached to unit so couldn't use them to store our clothes, bottom of bathroom door looked like it had been chewed by a beaver, under the bed there was rubbish from previous visitors. Light in hallway didn't work so had to use a torch to see were the key hole was to open and lock room. filthy mirrors in room and bathroom. smell of smoke from other room in hallway. smell of Indian food covered the 1st 2 floors aswell.
fire exits were all padlocked closed- safety hazard.

all in all I would like a refund or part refund for this and the hotel needs removing from booking site untill it can show its improved its standards and no longer a risk to lives in event of a fire or emergency.

The dirt, the broken curtains and windows, the human waste on the walls and floors, the smoke alarm covered with tinfoil and the pungent smell of the whole property.

The hotel was dirty as soon as you walked in. Youre met with a vile smell as soon as the door opens. The rooms are disgusting. I had blood all over the room, a smashed tv and black mould covering the shower. The furniture was also broken in the room.

Vile , it was absolutely filthy, I left a day early because I didn't want to stay there anymore. I asked other people and their rooms were the same. Whole place smelt

Room was filthy, empty shoe box left on top of wardrobe, balls of toilet roll stuck to ceiling, dust build up down side of bed, another customers socks down side of bed, half filled tube of sweets stuffed between the bed, crisp packet stuffed down side of other bed, we was left only 2 towels for 5 of us!

Everything was disgusting! Refund requested!

Didn’t even stay there was absolutely disgusting still waiting to hear about a refund but hotel is ignorant