Toya Kohantei

室内、館内は綺麗に清掃されていましたが部屋のトイレに汚れが付いていて
そこが残念でした…
ただ、見晴らしもお湯も良く、食事は美味しく頂けました。

ควรปรับปรุงห้องพัก

窗戶不乾淨，很久沒清理
地毯有味道

Fireworks in summer very impressive

何よりスタッフの皆さんが優秀です。いろんなお声がけをしてくださいました。外国からの方も多かったですが、みなさん親切で真摯で毎日お会いするのが嬉しかったです。
汚部屋派昔の温泉旅館という感じです。窓が大きく洞爺湖がよく見えました。ベッドにはフラットシーツがあり、個人的にはたいへん心地よかったです。コンセントが少ないこと(ベッドサイドにはない)、ドライヤーがないことなど、が
古さを感じた点です。
大浴場はきれいで、露天風呂もいろいろ種類があり楽しめました。夏場は露天風呂からきれいに花火が見えます。欠点はドライヤーが少ないことです。
食事はバイキングですが、豪華さはありません。

The hot spring is not clean, there are many hair in the water.

The tatami has some stain on it. Luckily the bedsheets is clean. We didnt know that they will come n setup the tatami for us so we did it on our own without any knowledge. When we back from dinner, someone came over. He was standing outside n see that we already did it, he just said ok and wanna walk away. We asked him to check he just simply walk in and dont even bother to check thru and said it was correct. Till we went to the next hotel with tatami setup, then we know we did it wrong way for the blanket. Very unprofessional

Traditional and slightly dated onsen resort. The onsen was alright but need to take note to bring the towels down as they dont provide it below. However, the staff was all very helpful, the nightly firework shows are also viewable from our room which was a bonus & the morning view of the mountain at 4/5am WAS SOOOO GORGEOUS IT FELT MAGICAL! The morning breakfast was also good but not amazing! Overall will still stay here for the experience and the beautiful view! If you are looking for more modern amenities then look elsewhere~

お風呂は狭し、食事も微妙、外国人客が多いのに使えるエレベーターは2台のみ。
登別の旅館はチェックイン時間の30前に到着してもすぐ入れたが、ここは3pmになるまで、フロント前で待機。
スタッフが声を掛けると言われ、
待っていても誰も来ないから、再度並んで鍵を受け取るシステム。

客室の畳は凹みが多すぎる。
もう二度と利用しません。

Forget any of the typical Japanese hospitality of having everything clean and incredible attention to detail. This is absolutely the worst hotel I've ever been in during my trips to Japan. The hotel is an extremely old building that hasn't seen proper maintenance and cleaning, everything is worn down and nothing is kept clean.

We stayed at one of the larger rooms which fits up to 6 futons and it has been anything but pleasant. None of us have been able to sleep and this stay felt like a complete waste of money.

Listing just some of the things wrong with this place:

1. Lots of uncleaned dirt and grime everywhere, check attach photos. The biggest ones were that there was literal MOLD on the ceilings from what seems to be water leakage and they DID NOT CARE to clean that. So that tells you how much they do not care about anything. Which can be seen from the disgusting mold and dirt even on the sink in the bathroom (which was also cracked).

2. A lot of the furniture and building itself is worn down and they did not bother to fix them to be presentable.

3. Aircon doesn't work and the room got very warm, was especially unpleasant after going from the hot spring.

5. No blackout curtains means light coming in and disturbing your sleep from 5am in the morning.

6. There was one toilet in the hot spring area and it was left uncleaned with pee on the floor.

7. There are no lounge or any free food or drinks available, unlike in other onsen. They have a "tatami relaxation area" which is literally just an empty tatami area and a vending machine beside it. You can't even get an extra towel in the hot spring area itself, you have to bring your own towel from the room.

The only redeeming thing was the buffet had a lot of selection and was somewhat interesting, but I am not worried about how clean they even kept the kitchen.

You might see good reviews for this onsen, but I really wonder if they are paid/bot reviews or just from people who has never been to better. In the hotel I see a lot of large tour groups from SE Asia countries, which to me seems like they are just here because they got a good deal and they didn't know better.

建物の経年による古さはありますが、スタッフのホスピタリティが素晴らしかった。お風呂も眺望もよかったです。

We were overwhelmed with the value, amenities and everyone's attention. Great stay and we highly recommend.

道外からの友人が感激するビュッフェレベルでした！
ジンギスカン、ラーメン
旬の笹竹天ぷら
種類も豊富

何よりスタッフのサービスレベルが高く、コスパが良かったです

澡堂風景優美，一泊二食的餐點是自助餐，但相當美味！

The property is really old. Toilet is old... feels like they haven't change it since 1980s
Then the carpets in the hallway have alot stains.

The food is very good

房間正望洞爺湖。遠眺羊蹄山。很漂亮
洒店很有歷史感。温泉很贊。附近沒什麼好逛。自助餐不好吃

絶景風呂が良かった

已經很有年代感的飯店，房間空間還算大，景觀非常好，窗戶外就是洞爺湖與羊蹄山，但是榻榻米感覺不是很乾淨；溫泉池沒有想像中大和壯觀，但也算不錯了，能好好享受放鬆。

チェックアウトの時に携帯を忘れました
掃除の方がフロントに持って行って貰えると大変たすかるのですが