VISIONAPARTMENTS Lucerne Neustadtstrasse

This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.

The location was fine. Not too far from train station and I could walk to many restaurants.

I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.

Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.

The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre

No fresh air in room. Couldn’t open windows d/t 3/4 trains per hour and construction workers using jack hammer. Safe at night but very dark walk from train station. Couldn’t drain bathroom sink . Tower fan is a joke, more air from blowing out a candle. Didn’t know about turning on main switch. When person came over didn’t give me time to answer door. Just barged in.

Very basic no thrill room

Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.

We

BEDBUGS!!!!! Horrendous stay, do not book here. The location was good enough but this experience ruined my entire stay, check-in was a nightmare, save yourself the grief and book absolutely anywhere else, you'd probably do better sleeping on the street.

Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.

⚠️ Serious Warning – One of the Worst Stays in My Travel History

I stayed at Vision Apartments from June 4th to 26th for a business trip. After traveling extensively through Colombia, Indonesia, Dubai, and more, I can confidently say this was one of the worst hospitality experiences I’ve ever had.

1. Unsafe and unacceptable access issues
After two weeks of my stay, my door access code suddenly stopped working. I spent over an hour dealing with customer support, repeating my problem to several agents. Eventually, a technician arrived and opened the door with a master key — but informed me the lock wouldn’t be repaired until tomorrow. And he didn’t give me master key not either new code that would works .

Therefore I have to stayed whole night at the room and not go outside because if I left the room it must remain open as I had no key and no working code to re-open a door. FYI all door have this door locker which code you must put in to open the door.
His exact words were:
“Take your belongings with you when leaving the room, because you have to keep the door open when going out.”

This is craziness!!!

I was on a 3-week business trip, so carrying all my belongings wasn’t realistic. I was forced to stay inside overnight, as the only option was to leave the door physically open or take everything with me — both completely unsafe and unprofessional solutions.
To make matters worse, there is no reception or on-site support. Based on my experience, I believe this is intentional — they clearly don’t want guests to have direct contact with staff, knowing how poor the service is.

If there were a reception, people would beat the out probably.
This level of negligence and avoidance makes Vision Apartments feel more like a scam than a legitimate hotel.

2. The same issue repeated again
Just three days later, the exact same problem happened again: the new code stopped working with no explanation. I contacted support, had to repeat my entire story again to someone new, and a technician was eventually sent — again late at night. I was once again trapped inside the room overnight, unable to come or go freely as the door has to remain open.

3. Chaotic customer support
Each time I called, I spoke with a different person who had no idea about my case. Support felt completely unorganized and untrained. No one took ownership or responsibility, and no real solution was ever offered.

4. High price, zero accountability
I paid 4,200 CHF for this stay. Despite all the stress, security issues, and repeated failures, the company refused to offer a refund or any compensation. Their only response:
“Payment is non-refundable.”

Being trapped in a small, overheated, noisy room without the ability to secure or freely access it caused immense psychological stress. I felt completely powerless and unsupported

6. Misleading room quality
The room was much smaller than what was shown online. There was no air conditioning, and the heat made it unbearable during the summer. Opening the window wasn’t an option either, as trains pass by constantly, making sleep nearly impossible. The online photos are clearly deceptive.

❗Conclusion
Vision Apartments is not a legitimate hospitality provider. They mislead customers, ignore serious issues, and provide no direct help. The entire operation feels dishonest and unsafe.
I will be reporting this to relevant tourism and consumer protection authorities — and I strongly recommend avoiding Vision Apartments at all costs.

Extremely expensive for the place - far from the city center and have constant and loud train noise.

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.

We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.

Pros: Staff was responsive to emails. Room was clean.

Cons:

The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours.

A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed.

There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other.

Room was small but we were aware and could handle that.

The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.

It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.

Only loud trains but all Great

the room was so tiny