Embassy Suites By Hilton Berkeley Heights

Hotels
•
Embassy Suites Hotels
8.7 (466 reviews)
250 Connell Drive , Berkeley Heights , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent breakfast
Helpful front desk staff
Great coffee and tea selection
Cons:
Coordination issues with bookings
Bathroom door inadequacies
Dusty areas in room

Categories

Cleanliness
7.78
Dusty box springs and concerns for allergies noted; general cleanliness needs improvement.
Service
9.25
Staff at front desk were praised for A+ customer service; breakfast staff also highlighted.
Location
8.79
Convenient shuttle access and easy boarding for events like weddings.
Room Quality
7.74
Room had issues with barn door and discomfort with couch pull-out.
Amenities
9.27
The breakfast and coffee quality were noted as exceptional; great selection of tea.
Value for Money
8.73
Overall value seemed reasonable given the positive aspects of the stay.
Food and Beverage
9.28
Breakfast was highlighted as very good; coffee exceeded typical hotel standards.
Overall Experience
8.75
Despite some issues, the positive aspects of service and food left a good impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:37

Property Description

Luxurious Accommodation
Embassy Suites By Hilton Berkeley Heights offers elegant rooms equipped with modern amenities including flat-screen TVs, plush bedding, and air conditioning. Guests can also enjoy the convenience of room service and a safety deposit box during their stay.

Dining and Recreation
Indulge in delicious cuisine at the hotel's restaurant or unwind with a drink at the bar. Take a refreshing dip in the indoor pool for relaxation after a busy day of exploring nearby attractions like the Statue of Liberty and Ellis Island.

Convenience and Service
Benefit from a 24-hour front desk and proximity to Morristown Municipal Airport, making your travel experience seamless. Book your stay at Embassy Suites By Hilton Berkeley Heights for a memorable and comfortable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 466 reviews
Cleanliness: 7.78
Service: 9.25
Location: 8.79
Room Quality: 7.74
Amenities: 9.27
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
D
Desiree • extended_group • us
10
Pros:

Girls Galentines Slumber Party. Michael at the front desk was very nice and accommodating.

Cons:

N/A

2026-02-13 • via Nuitee
R
Rana • extended_group • us
10
I was at this Hotel once before w/my kids and we enjoyed our stay immensely, which is why I rtrnd.
Pros:

Staff is professional and courteous and my children love the pool.

Cons:

I kind of wished the pool area wasn't so cold in the winter. But it's winter, and you can't please everyone.

2026-02-10 • via Nuitee
J
Jerome • couple • us
8
2026-01-21 • via Nuitee
G
Glen • couple • us
7
2026-01-20 • via Nuitee
J
Jackie • family_with_children • us
10
2026-01-19 • via Nuitee
M
Mona • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Cleide • family_with_children • us
6
Bom
Pros:

Hotel bom cama boa o que me incomodou foi um mau cheiro horrível da rede de esgoto não podia deixar o banheiro aberto mais foi bom

Cons:

Mau cheiro na rede esgoto do banheiro

2026-01-19 • via Nuitee
J
Juan • couple • us
10
2026-01-19 • via Nuitee
J
Jennifer • couple • us
4
2026-01-11 • via Nuitee
K
Kerone • couple • us
9
2026-01-05 • via Nuitee
A
Alexander • couple • us
10
Excellent Hotel
Pros:

Clean and attractive

Cons:

Nothing

2026-01-04 • via Nuitee
Y
Yaacov • couple • il
10
2026-01-04 • via Nuitee
S
Shanna • family_with_children • us
5
We had three rooms and enjoyed our stay despite the bumps. Unfortunately we left behind a Nintendo switch. The staff was
Pros:

Great location and nicely furnished rooms. Welcoming staff was very friendly and we checked in quickly.

Cons:

The rooms could be cleaner. The floors of two rooms were filthy (white socks😩) and the doors had food stains/handprints and weren’t clean. The hallways and common areas were clean

2026-01-02 • via Nuitee
Y
Yaacov • couple • il
10
Pros:

חדרים גדולים

Cons:

ניקיון יכול להיות טוב יותר

2026-01-01 • via Nuitee
T
taramB3207SJ • Family
2
Unwanted Guests!
Pros:

My boyfriend and I recently stayed at the Embassy Suites this past Thanksgiving weekend and I had a horrible experience. The hotel looks nice in the lobby but the rooms are unsanitary. The sofa in the little living room had dirty stains on the seat cushions and the pillows had some sort of white stains on them as well. The worst part of this stay was being bit by bedbugs and waking up to one on my pillow!!! I sent an email to the so called front desk manager, Sara Kim, including pictures and she has yet to respond to me. I informed the front desk upon my departure, sent Sara Kim an email, and called the hotel to speak to her 4 times and she was never available. I finally called corporate to have this matter escalated and also sent them an email with pictures. I was told that "pest matters" are sent to their insurance company (CNA Insurance), leaving me to believe they're used to having pests in their rooms. Anyhow, we were fully refunded for our stay but I am so disappointed in this establishment because no one ever reached out to me to check in on my well being. With the amount of money this hotel charges, they should be better with cleanliness but they do NOT care at all about their guests, they just want money to stay in those disgusting rooms. What they need to do is stop allowing pets to stay in rooms on all of the floors. There should be a dedicated floor for people and their dogs. There are quite a few people who are severely allergic to pet dander/hair and cannot be in an area that dogs were in, especially in rooms that aren't cleaned and have bed bugs. Stay here if you want but you may just wake up with an unwanted guest in your bed with you! Guest beware!!

2025-12-31 • via Tripadvisor
X
Xie • extended_group • us
10
2025-12-20 • via Nuitee
S
Sydney • couple • us
6
2025-12-18 • via Nuitee
K
KtanyaR • solo_traveller • us
10
2025-12-15 • via Nuitee
E
Erick • couple • us
10
2025-12-14 • via Nuitee
D
Daisy • couple • us
10
2025-12-11 • via Nuitee