Hilton Garden Inn Minneapolis - University Area

One thing to keep in mind is that there are additional charges that I wasn't aware of before my stay. For example, food and beverages are not included in the room rate and must be purchased separately. Parking also comes at an extra cost unless you are able to find street parking, which can be challenging due to the hotel's proximity to the university. While these fees did not significantly impact my overall experience, I believe it would be helpful for guests to be aware of them when planning their stay.

I had to pay to park on the property and you advertise that you have Starbucks but yet the machine was broken.

People noise from the hallway all hours of the night. Very restless night.

I was disappointed with my experience at Hilton in Minneapolis.

1. The hotel charged me more money than the agreed amount.
2. I reported this issue to the front desk and was promised a refund.
3. It has already been four days since I checked out, and I still haven’t received my money back.
4. I have received no clear information about when the refund will be processed.
5. This situation is frustrating and has negatively affected my overall impression of the hotel.

Will I ever get my money back? How much longer do I have to wait?

I expected better service and more transparency from Hilton.

An entire hockey team was staying, they were to loud, making a huge amount of noise—loud voices and doors slamming until 3:00 a.m.
We were at the 2nd floor, we couldn’t sleep well.
Very unpleasant stay.

Coffee is not very good, watery and specialty coffee and latte machine was broken

Offerings for breakfast on Sunday was
Non existent. No syrup no buffet no omelette additions (meat, vegetables)

Saturday was limited also but not as bad.

No water for purchase anywhere. Limited "vending" options. The in-house Starbucks had nothing besides coffee because the steamer was broken. We were directed to the on-site parking (at 10:30 pm) only to find it was full and difficult to navigate out of in a large vehicle with no where to turn around.

Parking lot very small for larger vehicles. The $30 charge was fairly steep.

Terrible breakfast for $16. Coffee cold and bitter (for free though). Gym/workout facilities were tiny. Not nearly as nice as the Home2Suites Hilton a few blocks away for a bit more, but breakfast is included there.

Parking was full every night

Despite paying in full for the accommodation and the services advertised and expected from a Hilton Garden Inn property, my room was not properly serviced for approximately 5 days during my stay. There was no regular room cleaning or make-up service, and the basic housekeeping standard.

we reported the issue to the hotel staff, but the explanation given was that the hotel was “understaffed.” While I understand that staffing issues can occur, this is an internal operational matter and should not result in guests paying the full room rate while receiving substantially reduced services.

For a 7-night stay, going several consecutive days without proper housekeeping is far below an acceptable hotel standard. We should not have to repeatedly request basic services that are normally part of the accommodation experience.

To many to name. Left room 1 after 1 night. Room 2 after 3 cuz we couldn’t get another room nearby.
No on site parking available, had to pay and park 3 blocks away. Medically I can not do. It wasn’t a priority or they didn’t care. Terrible front desk help. Would love to stay there because of location and pricing for I need to go but will not be going back because of customer service and parking. No security in a random public garage. Having to walk on city streets with valuables in a city with high murders, rapes and crime. So very dissatisfied. Loooking for refund from booking.com for 45 unused nights.

We reserved and paid for 3 people, but only had supplies, like towels and cups for two. Not sure why we paid for three. Parking is expensive.

The bathroom had black mold