City-Hotel Ochsen

Hotels
8.8 (437 reviews)
Kolinplatz 11 , Zug , ch

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent breakfast
Cons:
High prices
Inconsistent service
Parking issues

Categories

Cleanliness
8.7
General cleanliness noted positively in some reviews but a minor complaint about cold bathroom floors.
Service
9.2
Friendly and attentive staff mentioned positively, though one complaint about unpolite breakfast staff.
Location
9.2
Excellent location with multiple mentions of its convenience and picturesque surroundings.
Room Quality
8.7
Rooms are generally praised for comfort and space, despite a few concerns about certain room types.
Amenities
8.7
Amenities are standard for the hotel tier, but no coffee machine was reported in one review.
Value for Money
8.2
Pricing is noted as high, which is typical for Switzerland, indicating mixed feelings about value.
Food and Beverage
8.7
Breakfast is well-reviewed, with a variety of options, though some complaints about restaurant prices.
Overall Experience
9
Most guests had a positive overall experience with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:27

Property Description

Historic Charm and Modern Comforts
Step back in time at City-Hotel Ochsen, a historic establishment dating back to 1543, hosting esteemed guests like Johann Wolfgang von Goethe. Yet, revel in modern amenities such as free internet and air-conditioning.

Central Location and Convenience
Nestled in Zug's picturesque historic centre, our hotel is a mere 200 meters from Zug Postplatz Train Station and stunning Lake Zug, offering unparalleled convenience for our guests.

Culinary Delights and Relaxation
Indulge in a culinary journey with a blend of Swiss and international cuisine at our renowned restaurant. Unwind at the bar with a steaming cup of coffee or a refreshing beer, adding the perfect touch to your stay.

Ready to experience the fusion of history and luxury at City-Hotel Ochsen? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 15 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for CHF 55 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 85 per person per night when using an existing bed.
    Adults stay for CHF 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 437 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
V
V • solo_traveller • nl
4
Disappointing and overpriced
Pros:

Location and lobby

Cons:

This is my third and final stay at this hotel. The hotel building and main areas are charming, but I am disappointed with the basic level of the hotel.

I have held several rooms and now went for a 1 person room after first time being stuck in the attic room where there is almost no space to stand upright. For 300 euro a night, I did not expect to step into a prison cell sized room, with only a bed, a desk and a chair and small bathroom, in a corner directly above the stairs with the feel of a staff rest room.

The view out of the window was directly to another building with windows. The aircon showed an E4 error, so I had to open the window for cool air, but there was noise from traffic and people being loud in the alleyway outside.
All three times I have stayed here I was at breakfast around 8.45 and the eggs and bacon were finished, I waited for 40 minutes and only the egg was refilled, the bacon was not. Besides that there are no healthy options to get some protein in. Sugary options are there. Also, from early in the morning a cleaning cart was stalled directly outside of my door in an already small passage way and remained there until I went to check out. All in all I would not rate any of this 4 stars and it does not justify the high price. This is the last time here for me, unfortunately because the check in staff is great and location is lovely.

2026-01-28 • via Nuitee
M
Maria • family_with_children • es
9
Excellent stay! Very recommendable
Pros:

Excellent stay, lovely staff, beautiful rooms

Cons:

Breakfast was very good, could be improved with a toaster for bread

2026-01-27 • via Nuitee
حمدان • couple • ae
10
اقامة جميلة جدا ولكن لو يوجد شطاف في الحمام لكانت اجمل
Pros:

جميل جدا

Cons:

لا يوجد شطاف في الحمام

2026-01-19 • via Nuitee
S
Sven • family_with_children • ch
8
War gut, Zentral am See paar hundert Meter entfernt. Aussicht gewöhnungsbedürftig sonst war es gut.
Pros:

Das Frühstück war sehr schön, eine grosse Menge an verschiedenen Essen konnte man auswählen. Der Kaffee wurde gebracht, das was man wollte. Also das war Top

Cons:

Der Preis im Haus eigenen Restaurant war bisschen sehr teuer, und die Auswahl war nicht grade sehr gross. Da könnte man bisschen mehr darauf machen. Das Angebot attraktiver machen, auch für nicht Geschäfftsmemschen.

2026-01-19 • via Nuitee
C
Cyril • solo_traveller • fr
2
2026-01-19 • via Nuitee
L
Lucia • couple • ch
9
2026-01-19 • via Nuitee
V
Vincenzo • solo_traveller • ch
7
2026-01-19 • via Nuitee
U
Ursula • family_with_children • ch
8
Tolles Hotel in zentraler Lage.
Pros:

Sehr gutes Frühstück. Das Personal war sehr zuvorkommend und hilfsbereit. Das Hotel ist in einer sehr guten, zentralen Lage in Zug und hat saubere, schöne Zimmer.

2026-01-15 • via Nuitee
R
Robert Ing • solo_traveller • ca
10
2026-01-07 • via Nuitee
K
Karolina • couple • be
8
Pros:

Nice breakfast with a good selection of food choices. Good coffee.

2026-01-05 • via Nuitee
U
Urs • couple • ch
8
2025-12-31 • via Nuitee
R
Ruslan • solo_traveller • ru
8
2025-12-11 • via Nuitee
C
C. • family_with_children • us
10
Sehr höfliche Menschen
Pros:

Sehr freundliches qualifiziertes Personal.
Größe saubere Zimmer

Cons:

TV

2025-12-07 • via Nuitee
M
magali • couple • ch
9
2025-12-04 • via Nuitee
G
GREGORIO • solo_traveller • es
8
2025-12-03 • via Nuitee
D
Ditri • couple • nl
8
2025-11-26 • via Nuitee
S
Silvana • solo_traveller • it
8
2025-11-26 • via Nuitee
P
PG • couple • se
8
2025-11-22 • via Nuitee
L
leonardo • extended_group • it
8
2025-11-21 • via Nuitee
R
Roelof • solo_traveller • ch
10
Best Hotel in Zug
Pros:

Everything but the parking

Cons:

Parking

2025-11-21 • via Nuitee