Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent breakfast
Cons:
High prices
Inconsistent service
Parking issues

Categories

Cleanliness
8.7
General cleanliness noted positively in some reviews but a minor complaint about cold bathroom floors.
Service
9.2
Friendly and attentive staff mentioned positively, though one complaint about unpolite breakfast staff.
Location
9.2
Excellent location with multiple mentions of its convenience and picturesque surroundings.
Room Quality
8.7
Rooms are generally praised for comfort and space, despite a few concerns about certain room types.
Amenities
8.7
Amenities are standard for the hotel tier, but no coffee machine was reported in one review.
Value for Money
8.2
Pricing is noted as high, which is typical for Switzerland, indicating mixed feelings about value.
Food and Beverage
8.7
Breakfast is well-reviewed, with a variety of options, though some complaints about restaurant prices.
Overall Experience
9
Most guests had a positive overall experience with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:27

Property Description

Historic Charm and Modern Comforts
Step back in time at City-Hotel Ochsen, a historic establishment dating back to 1543, hosting esteemed guests like Johann Wolfgang von Goethe. Yet, revel in modern amenities such as free internet and air-conditioning.

Central Location and Convenience
Nestled in Zug's picturesque historic centre, our hotel is a mere 200 meters from Zug Postplatz Train Station and stunning Lake Zug, offering unparalleled convenience for our guests.

Culinary Delights and Relaxation
Indulge in a culinary journey with a blend of Swiss and international cuisine at our renowned restaurant. Unwind at the bar with a steaming cup of coffee or a refreshing beer, adding the perfect touch to your stay.

Ready to experience the fusion of history and luxury at City-Hotel Ochsen? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

8.8
Based on 492 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
A
Alessandro • solo_traveller • it
10
Pros:

Lo staff è gentilissimo, sia all'accoglienza che il personale della ristorazione. L'hotel è centralissimo, ideale per passeggiate/bagni al lago, e la struttura molto bella.
Ho utilizzato anche la palestra, molto pulita.

2026-07-24 • via Nuitee
A
Andrew • solo_traveller • de
8
Zentrales Hotel mit sehr freundlichen Personal
Pros:

Sehr freundliches Personal

Cons:

Relativ kleine Zimmer ( dem charmanten Gebäude geschuldet )

2026-07-23 • via Nuitee
K
Karin • solo_traveller • ch
10
Pros:

L’emplacement, il est très bien centré, la serviabilité du personnel, le petit déjeuner extra

Cons:

Les gels de douches dont les pompes ne fonctionnaient pas , nous n’avons pas pu les utiliser. 😔

2026-07-22 • via Nuitee
L
Luzius • solo_traveller • ch
9
2026-07-21 • via Nuitee
L
Luzius • solo_traveller • ch
8
2026-07-21 • via Nuitee
I
Isabel Anita • solo_traveller • ch
9
Ich kann dieses Hotel in der Altstadt sehr empfehlen.
Pros:

Sympathisches, elegant wie auch praktisch eingerichtetes Stadthotel im Boutique-Stil. Sehr zuvorkommendes Personal. Frühstücksbuffet mit guter Auswahl an Produkten von hoher Qualität (Käse, Brote).

Cons:

-

2026-07-20 • via Nuitee
G
Gemma • family_with_children • es
10
2026-07-18 • via Nuitee
B
Bart • couple • ch
8
Pros:

Tolle Mitarbeiter, tolles Frühstück

Cons:

Die WC-Türe ist etwas schwierig

2026-07-11 • via Nuitee
C
Christophoros • couple • fr
10
2026-07-10 • via Nuitee
D
dymphna • couple • ch
8
Pros:

When you step out of the hotel you are immediately in the beautiful historical centre.

2026-07-06 • via Nuitee
N
Nina • extended_group • nl
9
Traditional Swiss hotel with a modern touch in a quite center of Zug
Pros:

The hotel has been renovated inside 5 years ago, so everything inside is modern but they've kept the style of this traditional hotel. Our room was spacious, airco worked well and the staff were very welcoming and helpful. And of course, the location is just superb!

Cons:

I found the mattress a little too soft (but this is very individual).

2026-07-06 • via Nuitee
P
Pascal • couple • ch
9
2026-07-04 • via Nuitee
P
Peter • couple • de
10
2026-07-01 • via Nuitee
R
Rikkie Retardo • solo_traveller • nl
8
2026-06-30 • via Nuitee
S
Steve • solo_traveller • lu
8
Pros:

Super Lage, sehr geschultes Personal.

Cons:

Preis-Leistung selbst für die Schweiz etwas zu viel, bezogen auf die Ausstattung.

2026-06-29 • via Nuitee
M
Muir • couple • gg
10
Pros:

Very helpful and friendly staff, character and quality of hotel. Good location

2026-06-27 • via Nuitee
A
Alex • solo_traveller • nl
8
2026-06-24 • via Nuitee
J
Josefine • couple • ch
9
2026-06-21 • via Nuitee
K
Katharina • extended_group • ch
8
2026-06-18 • via Nuitee
A
Athanasia • solo_traveller • gr
8
2026-06-15 • via Nuitee