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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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BBQ facilities
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Face masks for guests available
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Delivered food - securely covered
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Mobile app for room service
Review Highlights
Categories
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Property Description
Beautiful Landscaped Gardens and Woodland
Nestled in 26 acres of stunning gardens and woodland, Barnett Hill offers a tranquil escape just minutes from Guildford. Guests can explore the mature gardens, complete with a charming giant chess board, and relax in the ample outdoor seating areas.
Luxurious Rooms and Dining
Indulge in the classic charm of Barnett Hill's rooms, adorned with elegant decor and modern amenities. Enjoy complimentary biscuits, mineral water, and hot drinks, along with free Wi-Fi and flat-screen TVs. The oak-panelled dining room and various beautiful dining spaces provide a delightful culinary experience.
Convenient Location and Nearby Attractions
Conveniently located near Dorking and Guildford Railway Station, Barnett Hill Hotel offers easy access to central London. Golf enthusiasts can tee off at Bramley Golf Course or Guildford Golf Club, both just a short drive away.
Experience the serenity and luxury of Barnett Hill - book your stay now!
When booking 4 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
On this occasion daughter and I went for a July Sunday afternoon tea. We chose a parasol table on the terrace overlooking the lawn overlooking miles. We ordered two champagne teas but as I was driving I passed my glass across.
"Afternoon Tea - - - is a real treat" says the brochure, and so it was ! A house and setting right out of the National Trust, but much much better goodies.
The house is worth seeing on its own account - the main stairs a marvel.
Lovely Hotel , rooms too! We had a lovely two nights there . Staff friendly, good menu.
But, we found that the staff haven't been trained enough . Slow on responses and not able to prioritise requests
It has the opportunity to become a fantastic spot
We will be back , if possible
Very disappointing experience, especially for a hotel marketed as a 4-star "luxury" property.
We paid £170 for one night and expected a high standard of cleanliness and service. Unfortunately, the room was not up to standard. There were broken items, rubbish under the bed, fan was thick with dust that had to be cleaned for it to work, room was thick with dust throughout, making it feel poorly maintained and not worth the price we paid.
The room service experience was equally disappointing. Our order arrived incomplete, and when I went to reception it took three members of staff to deal with the issue and arrange replacement drinks because the ones we had originally ordered were unavailable. Despite this, I still had to collect the missing items myself, yet we were charged the full room service fee. We also pre authorised £100 at check in for room service, we used £60 of this and when asking how long the reaming money not spent will take to return to my account i was informed up to 5 working days, it has now been that and still nothing, they advised me to contact my bank, passing it to someone else and given the impression they do not want to deal with my query.
What makes this even more disappointing is that we stayed at Days Inn Warwick North M40 the night before for just £48. That room was spotless, well ventilated, comfortable and the staff were welcoming throughout our stay. Despite being a budget hotel, it delivered a far better experience than this hotel at more than three times the price.
After our stay, I raised my concerns through Booking.com and the hotel itself and provided photographic evidence of the condition of the room. Unfortunately, Booking.com informed me they were unable to reach an agreement with the hotel, and no meaningful refund was offered. I still havent heard back from the hotel after they told me they have acknowledged my email and will look into this.
Based on my experience, I do not feel this hotel offers the level of cleanliness, maintenance or service that I would expect from a 4-star luxury hotel, and I would not choose to stay here again.
I have attached pictures for reference this was the cosy double room, I was hoping it wouldnt come to leaving this review but as the hotel will not acknowledge my complaints or deal with any matters professionally it is leading me to write this and I dont want someone else being in the same position. This full stay caused me unnecessary stress whilst being heavily pregnant.
The area was lovely
Very disappointing experience, especially for a hotel marketed as a 4-star "luxury" property.
We paid £170 for one night and expected a high standard of cleanliness and service. Unfortunately, the room was not up to standard. There were broken items, rubbish under the bed, fan was thick with dust that had to be cleaned for it to work, room was thick with dust throughout, making it feel poorly maintained and not worth the price we paid.
The room service experience was equally disappointing. Our order arrived incomplete, and when I went to reception it took three members of staff to deal with the issue and arrange replacement drinks because the ones we had originally ordered were unavailable. Despite this, I still had to collect the missing items myself, yet we were charged the full room service fee. We also pre authorised £100 at check in for room service, we used £60 of this and when asking how long the reaming money not spent will take to return to my account i was informed up to 5 working days, it has now been that and still nothing, they advised me to contact my bank, passing it to someone else and given the impression they do not want to deal with my query.
What makes this even more disappointing is that we stayed at Days Inn Warwick North M40 the night before for just £48. That room was spotless, well ventilated, comfortable and the staff were welcoming throughout our stay. Despite being a budget hotel, it delivered a far better experience than this hotel at more than three times the price.
After our stay, I raised my concerns through Booking.com and the hotel itself and provided photographic evidence of the condition of the room. Unfortunately, Booking.com informed me they were unable to reach an agreement with the hotel, and no meaningful refund was offered. I still havent heard back from the hotel after they told me they have acknowledged my email and will look into this.
When we arrived there was only one towel for two people, no shower mat, no hand soap and the painting on the wall fell on the floor because it wasn’t screwed in properly.
The grounds, the main building, the decor were all great.
Evening meal was also very good.
Dog bed & bowls all provided.
My daughter's ice packs for her insulin were stored in the freezer for us overnight.
I originally booked 3 Snug Doubles and was told this wasn't dog friendly and I needed to upgrade 1 toom to a Cosy Double @ £40 per night in addition to the pet supplement of £20 / night.
We had to challenge this on check out as the room for our dog to stay in was significantly smaller than others in our party.
The staff were also inadequate - extensive wait time at reception and the bar.
Main building and grounds were well kept from the areas I saw.
Car park is large and no issues with finding a space.
Staff were friendly, answered any questions and were very helpful.
Bed was comfortable and there were a load of pillows which is always decent.
The main property is extremely well maintained and to a very high standard.
The room I was in however needed some TLC and has seen better days. It was a budget room so it wasn’t an issue, although I would’ve expected the rooms to have been to the high standard of the rest of the hotel & spa.
The Grounds were very pretty
The room was very stuffy. No air conditioning and no fan supplied. Luckily were had brought our own.
1905 Bar staff
No air conditioning and the window couldn’t be opened, despite the heatwave.
The room was around 35°C all night.
We were told we would have to pay extra for a room with an opening window or air conditioning (friends who booked the same type of room had both air conditioning and an opening window).
Very poor customer service for a 4-star hotel.
Spent two nights in this superb, well-maintained property. The staff seemed approachable. On 27th June, Left items of clothing in the bedroom wardrobe. Contacted the service manager two days later. Understood that the items would be dispatched to my UK address at my expense. Now 6th July.; no word, no sign of clothes.
Très beau bâtiment principal et magnifique jardin.
Ma chambre, ainsi que l’hôtel de manière générale, étaient vraiment très sales. C’est dommage qu’un si beau domaine ne soit pas mieux entretenu.
Les fenêtres et leurs rebords étaient sales. Le fond des tasses à thé présentait des taches. Dans la chambre, la salle de bain était également sale : restes de savon dans les porte-savons, vitres de douche non nettoyées, toile d’araignée à côté des toilettes, rebord du lavabo taché et serviettes tachées.
Le réfrigérateur et le coin thé étaient eux aussi sales et présentaient plusieurs taches. Enfin, la moquette et les meubles étaient très vieillissants et mériteraient un grand nettoyage ainsi qu’un véritable rafraîchissement.
Location is excellent with nice surroundings which gives it a bit of a park feeling. It's an old building with a lot of ambiance. Overall a nice place to stay.
Room 102 had no curtains but only blinds which did not block any sunlight early in the morning nor the night light next to our window. The room was also superhot during the heatwave. They only provided a small table fan which was clearly not sufficient to cool down the room. Dirty, worn out carpets in the corridors towards the rooms. Could do with a little upgrade.
The king bed was comfortable and good pillows
The grounds are lovely
The building has some nice visual features
We arrived at midnight. Fan in the room but window was not open so just circulating 35 degrees. I understand it has been extremely hot so buildings take time to cool down but the evening had been 20 degrees with a breeze. Unbearable all night!
Complimentary tea, coffee, biscuits were shoved in a box, scrunched up and lots of crumbs left inside.
Over head shower lacked power and was covered in limescale so I wonder how often it is cleaned.
For a 4 star hotel the room was so basic with no visual appeal. Room door had two steps in front of it and then a very stiff to open so a strong push was needed. Lucky I am tall so could push from the floor before the steps otherwise I would have struggled.
Breakfast was passable. Used plates left on tables and outside tables not laid.
Generally looking a bit rundown.
The building and the location were very special
The food in the restaurant was mediocre and the choice very limited. There was a birthday party going on at the same time and the staff were quite distracted and we felt rushed. Portions small and bread rolls apparently at a premium. Disappointing.
Locatie
200 euro per night and NO shower. Only sitting in bath
Beautiful grounds and comfortable well presented room.
Price of a pint.
the location
The room had two windows but one that didn't open, it was painted shut because the bins were kept below, it was very hot and I required a room where we could open the windows, there was no fan. I was offered another room but was expected to pay an extra £20. We were then moved to another room which had a carpet moth, in the bathroom there were two blown light bulbs. Reception staff then found another room at the same grade as we had book but then disappeared to get me a key rather than taking me and my luggage to the other room, I eventually after a considerable wait went to find them only to find that it appeared that I had been forgotten.
From the write up we were expecting a four star hotel, which it is from the outside but the level of staffing definitely wasn't. breakfast was all self service, the coffee machine kept running out of water so consequently there was a queue, there was only one machine, fruit juice ran out and we had to ask for it to be replenished. The scrambled egg was over cooked and tasteless. We then noticed people getting boiled, fried or poached eggs, these were not offered to us. We were a group of nine and wanted to sit outside on the terrace on a big table which wasn't set for breakfast, nobody came to ask if we required anything,, there were far too few staff on duty. The bread was from a cut white loaf, or croissants or Danish pastries. Fruit was a bowl of melon, grapes and the odd piece of pineapple, which also ran out. The dining room was fine but no staff present, we sat outside because it was a lovely morning and I had to ask for napkins only to be told that they were on the tables in the dining room, I didn't want to take them from set tables.
The window dressings in the bedrooms were venetian blinds which did not keep the sun out, consequently we were woken at dawn.
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