Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and modern rooms
Cons:
Lift cleanliness issues
Safety concerns in the area

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness as satisfactory, but several notes on the lifts being dirty suggest some improvements are needed.
Service
9.3
Consistently highlighted as excellent, with multiple mentions of staff being friendly, professional, and helpful across reviews.
Location
8.8
The location was generally praised, although one review expressed concern about safety, impacting overall sentiment slightly.
Room Quality
8.8
Rooms described as spacious and modern, with no major issues reported aside from a need for additional mirrors.
Amenities
8.8
Good amenities mentioned, though with minimal mentions in some reviews, remaining a standard expectation.
Value for Money
8.8
Reviews suggest a fair experience with good service offsets by some minor complaints.
Food and Beverage
8.8
Breakfast and restaurant services were frequently praised for quality and variety.
Overall Experience
8.8
Overall experiences were very positive, with notable staff impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Stunning Roof Terrace with 360 Views

Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.

Modern Amenities and Dining Options

Indulge in our on-site gym, pool, and contemporary restaurant and bar. Each guest room is equipped with air conditioning, a flat-screen TV, and en-suite facilities. Savor artisanal dishes at the Bōkan Restaurant, Bar, and Roof Terrace, offering a fusion of local and European cuisines.

Convenient Services and Nearby Attractions

Benefit from free WiFi, 24-hour front desk, and room service with hot dishes and snacks. Explore Greenwich Park and Tower Bridge just a few kilometers away. Book your stay at Novotel London Canary Wharf for an unforgettable experience.

Important information:

Please note the property currently does not accept cash payments but only bank cards.

Should guests wish to eat at the restaurant or visit the bar they are advised to reserve a table in advance.

The credit card used for booking must be presented together with a valid photo ID at reception upon the client's arrival.
Please be advised that we do not accept contactless payments, Apple Pay or Google Pay.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for prepaid reservation, the full amount of the stay will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

8.8
Based on 4952 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
H
Helen • couple • gb
10
Cracking views of central London
Pros:

Amazing views, great in house cafe, convenient location. Small pool but with a machine to swim against the current, and lovely sauna.

Cons:

Nothing

2026-04-18 • via Nuitee
S
Simone • solo_traveller • it
9
Pros:

La Colazione al 38esimo super top...una vista sulla città incredibile...e tutti i grattacieli di Canary Wharf soprattutto la sera con le luci veramente spettacolari...

Cons:

La piscina, la sauna, la palestra un po' troppo sottodimensionate rispetto alla mastodonticita' dell albergo

2026-04-18 • via Nuitee
E
Ellora • couple • gb
9
2026-04-18 • via Nuitee
R
Raymond • couple • gb
10
2026-04-17 • via Nuitee
J
Jawad • couple • gb
10
2026-04-17 • via Nuitee
J
Jakub • solo_traveller • ie
8
Pros:

close to train station

Cons:

the elevator takes forever and stops on every floor

2026-04-15 • via Nuitee
A
Anna • family_with_children • de
8
Super!
Pros:

Der Ausblick, gute Ausstattung, Modern,
Sauber,

Cons:

Man hat im Zimmer darüber schritte und Koffer rollen gehört ( nur einen Morgen)

2026-04-14 • via Nuitee
M
Matt • couple • gb
9
Overall a really good stay
Pros:

Great location stylish and modern also liked the health suite especially pool and sauna

Cons:

Expensive bar

2026-04-14 • via Nuitee
M
Mateusz • couple • gb
10
2026-04-14 • via Nuitee
A
Ashley • couple • us
10
2026-04-14 • via Nuitee
T
Tilen • solo_traveller • si
10
2026-04-14 • via Nuitee
M
Maria • solo_traveller • de
9
Schönes Hotel in guter Lage
Pros:

Das nette Personal, die Aussicht und das Frühstück.

Cons:

Man kann auch Abendbrot essen, aber es ist sehr teuer. Es sah schick aus, doch leider war das Essen am Ende kalt.

2026-04-14 • via Nuitee
S
Sharon Hansen • couple • gb
10
Pros:

Location easy to get to, clean friendly, shop near buy and bars and restaurants

Cons:

Only issue was our room was not ready for check in at 3pm the time for check in

2026-04-14 • via Nuitee
B
Beth • couple • gb
10
Awesome for Canary Wharf
Pros:

The room is functional and the location is great. The reception was a little overrun but staff were very helpful.

2026-04-13 • via Nuitee
M
Martin • solo_traveller • gb
8
Nice hotel, mental 38th floor bar and restaurant!
Pros:

The hotel has a restaurant and bar up on the 38th floor. Has some of the best views of all of London...not kidding. The views are amazing. Food was great if a.bit expensive. The room we had was massive. Lovely clean modern room. Overall a great location for going out around the docklands.

Cons:

The lifts are terrible. Too small and too many people using them. Had to wait 10 mins in a robe just to go down 5 floors. U can't access the stairwell as it's locked to walk up or down. This will be an problem if the hotel has an issue. Apar from that everything was very good.

2026-04-13 • via Nuitee
A
Ayesha • family_with_children • gb
9
2026-04-13 • via Nuitee
N
Nicodw • solo_traveller • nl
8
Prettig verblijf vlakbij Canary Wharf faciliteiten
Pros:

Makkelijk bereikbaar, goede kamer.

2026-04-13 • via Nuitee
S
Sharon Hansen • family_with_children • gb
10
Pros:

Location staff the cleanliness of the hotel beautiful place I would stay there again

Cons:

Breakfast was pricey, room wasn't ready and had to wait

2026-04-13 • via Nuitee
G
Greta • couple • gb
10
Amazing
Pros:

Kristina on the reception desk was extremely helpful and attentive!

Cons:

Nothing

2026-04-13 • via Nuitee
F
Fiona • solo_traveller • im
9
Cons:

Room service was a complete rip off. Otherwise couldn’t fault it

2026-04-13 • via Nuitee