Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and modern rooms
Cons:
Lift cleanliness issues
Safety concerns in the area

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness as satisfactory, but several notes on the lifts being dirty suggest some improvements are needed.
Service
9.3
Consistently highlighted as excellent, with multiple mentions of staff being friendly, professional, and helpful across reviews.
Location
8.8
The location was generally praised, although one review expressed concern about safety, impacting overall sentiment slightly.
Room Quality
8.8
Rooms described as spacious and modern, with no major issues reported aside from a need for additional mirrors.
Amenities
8.8
Good amenities mentioned, though with minimal mentions in some reviews, remaining a standard expectation.
Value for Money
8.8
Reviews suggest a fair experience with good service offsets by some minor complaints.
Food and Beverage
8.8
Breakfast and restaurant services were frequently praised for quality and variety.
Overall Experience
8.8
Overall experiences were very positive, with notable staff impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Stunning Roof Terrace with 360 Views

Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.

Modern Amenities and Dining Options

Indulge in our on-site gym, pool, and contemporary restaurant and bar. Each guest room is equipped with air conditioning, a flat-screen TV, and en-suite facilities. Savor artisanal dishes at the Bōkan Restaurant, Bar, and Roof Terrace, offering a fusion of local and European cuisines.

Convenient Services and Nearby Attractions

Benefit from free WiFi, 24-hour front desk, and room service with hot dishes and snacks. Explore Greenwich Park and Tower Bridge just a few kilometers away. Book your stay at Novotel London Canary Wharf for an unforgettable experience.

Important information:

Please note the property currently does not accept cash payments but only bank cards.

Should guests wish to eat at the restaurant or visit the bar they are advised to reserve a table in advance.

The credit card used for booking must be presented together with a valid photo ID at reception upon the client's arrival.
Please be advised that we do not accept contactless payments, Apple Pay or Google Pay.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for prepaid reservation, the full amount of the stay will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

8.8
Based on 5245 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
C
Charlie couple gb
10
2026-06-06 via Nuitee
D
Deshayne couple gb
10
2026-06-05 via Nuitee
N
Natasha Mulenga couple gb
10
Amazing! Thank You
Pros:

Views from my room were the best!
Didn’t expect them at all
The pool so pretty

Cons:

The pool water cold
Doesn’t matter if it’s summer
Surely it should be warm

2026-06-04 via Nuitee
N
Nadiye family_with_children gb
9
2026-06-04 via Nuitee
T
Tameema solo_traveller gb
8
2026-06-03 via Nuitee
G
George solo_traveller gr
8
2026-06-03 via Nuitee
O
Osimagheme Jude family_with_children gb
10
2026-06-03 via Nuitee
T
Tiger couple gb
10
2026-06-03 via Nuitee
J
Jimmy couple gb
10
2026-06-03 via Nuitee
S
Stephanie solo_traveller us
9
Excellent stay, central location, great gym and amazing rooftop restaurant
Pros:

The hotel was able to book a meeting room at short notice for an all day meeting. The staff that helped me on that was excellent. Having a pool, sauna and gym make it an excellent value for cost. And view from rooftop restaurant is stunning

2026-06-03 via Nuitee
D
Díaz Muñoz solo_traveller es
10
2026-06-02 via Nuitee
C
Collins couple gb
10
2026-06-02 via Nuitee
G
Gracielle family_with_children gb
9
Family staycation
Pros:

We booked this as a last minute family staycation and were really pleased with our choice. The pool was the highlight for our son he absolutely loved it. Having a restaurant and sauna on site was a great bonus and made the stay even more relaxing. The location was excellent, and we enjoyed walking to Canary Wharf, which made for a lovely family day out. We would happily stay here again.

Cons:

The Aircon was not as cold. And we stayed here during the heatwave weekend at 34 degrees. It would been reallt perfect if the a/c was working well.

2026-06-02 via Nuitee
L
Lucy family_with_children gb
10
2026-06-02 via Nuitee
K
Ken solo_traveller gb
8
2026-06-02 via Nuitee
K
Kelan couple gb
4
Staff amazing. A few things could be better
Pros:

The staff was super cool. Very nice very helpful.

Cons:

AC wasn’t working. Sauna wasn’t hot
Gym was terrible. The heaviest weight was 10kg. 4 treadmills. One bench and some punching bag

2026-06-02 via Nuitee
D
DOĞAN solo_traveller tr
8
2026-06-02 via Nuitee
D
David couple gb
7
A clean and comfortable hotel whose location and views over London are quite unique!
Pros:

The room was very comfortable with amazing views of The City of London! WoW!! The location is excellent although the parking we chose was a little bit tricky to reach. The view from the rooftop bar was stunning and is our top reason for choosing the Novotel.

Cons:

The bar prices are premium at the rooftop bar but the views made up for that.

2026-06-01 via Nuitee
F
Finlay couple gb
8
2026-06-01 via Nuitee
B
Bennett solo_traveller gb
8
Stay or not to stay
Pros:

Rooftop bar

Cons:

The shower was clogged

2026-06-01 via Nuitee