Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and modern rooms
Cons:
Lift cleanliness issues
Safety concerns in the area

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness as satisfactory, but several notes on the lifts being dirty suggest some improvements are needed.
Service
9.3
Consistently highlighted as excellent, with multiple mentions of staff being friendly, professional, and helpful across reviews.
Location
8.8
The location was generally praised, although one review expressed concern about safety, impacting overall sentiment slightly.
Room Quality
8.8
Rooms described as spacious and modern, with no major issues reported aside from a need for additional mirrors.
Amenities
8.8
Good amenities mentioned, though with minimal mentions in some reviews, remaining a standard expectation.
Value for Money
8.8
Reviews suggest a fair experience with good service offsets by some minor complaints.
Food and Beverage
8.8
Breakfast and restaurant services were frequently praised for quality and variety.
Overall Experience
8.8
Overall experiences were very positive, with notable staff impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Stunning Roof Terrace with 360 Views

Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.

Modern Amenities and Dining Options

Indulge in our on-site gym, pool, and contemporary restaurant and bar. Each guest room is equipped with air conditioning, a flat-screen TV, and en-suite facilities. Savor artisanal dishes at the Bōkan Restaurant, Bar, and Roof Terrace, offering a fusion of local and European cuisines.

Convenient Services and Nearby Attractions

Benefit from free WiFi, 24-hour front desk, and room service with hot dishes and snacks. Explore Greenwich Park and Tower Bridge just a few kilometers away. Book your stay at Novotel London Canary Wharf for an unforgettable experience.

Important information:

Please note the property currently does not accept cash payments but only bank cards.

Should guests wish to eat at the restaurant or visit the bar they are advised to reserve a table in advance.

The credit card used for booking must be presented together with a valid photo ID at reception upon the client's arrival.
Please be advised that we do not accept contactless payments, Apple Pay or Google Pay.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for prepaid reservation, the full amount of the stay will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

8.8
Based on 4952 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
S
Samuel • family_with_children • gb
8
2026-03-29 • via Nuitee
M
Maryam • couple • gb
10
2026-03-28 • via Nuitee
G
Gordon • couple • gb
8
Beautiful enjoyed every moment and it was very peaceful
Pros:

What we liked about the property was :
- It was comfortable
-very peaceful
- everything was clean
-the view in the room was beautiful
-All staff were respectful and reasonable
-The pool was nice
-The sauna was exceptional and it was very relieving

Cons:

-Room service , I had to go downstairs to ask for change of towels
-No microwave
-The tv didn’t work properly very slow
-No service in the bedroom 1 bar

2026-03-28 • via Nuitee
A
Alistair • couple • gb
10
2026-03-27 • via Nuitee
R
Riccardo • family_with_children • it
9
2026-03-26 • via Nuitee
R
Rhianna • couple • gb
10
2026-03-26 • via Nuitee
K
Kengo • solo_traveller • jp
8
2026-03-26 • via Nuitee
J
Jason • family_with_children • gb
10
2026-03-26 • via Nuitee
G
Gréta María • couple • is
10
2026-03-25 • via Nuitee
K
Karen Stoop • couple • gb
10
Pros:

Fab place to stay for the 02. Didn't get to see the bar or spa but will be back for longer. Links into London are great and lovely bars and resturants around the hotel.
Hotel very clean and staff super friendly.

2026-03-25 • via Nuitee
C
Chia-Wei • couple • tw
9
2026-03-24 • via Nuitee
C
Chia-Wei • extended_group • tw
10
Great
Pros:

Good

Cons:

Good

2026-03-24 • via Nuitee
Z
ZZCOS • family_with_children • ie
9
Pros:

Lovely location, lovely staff, never disappoints

Cons:

Nothing... love it

2026-03-24 • via Nuitee
S
Stephanie • couple • gb
8
2026-03-23 • via Nuitee
P
PATRICIA • family_with_children • gb
10
Pros:

Everything

Cons:

Parking

2026-03-23 • via Nuitee
I
Ivančić • family_with_children • hr
9
Pros:

Vrlo lijepi hotel, ima sve što ti srce poželi

2026-03-23 • via Nuitee
D
Derrick • couple • gb
6
Okay
Pros:

It was a pretty hotel, had a pretty view; the room was nice.

Cons:

It was okay. The issue is when we arrived they gave us a dirty room.

2026-03-23 • via Nuitee
J
Julia • family_with_children • lu
8
2026-03-23 • via Nuitee
L
Lorraine • family_with_children • gb
9
Pros:

The room was nice and clean and the bed very comfortable

2026-03-22 • via Nuitee
J
Jess • couple • gb
5
Cons:

No shower gel no hand cream, was my birthday no card

2026-03-22 • via Nuitee