Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and modern rooms
Cons:
Lift cleanliness issues
Safety concerns in the area

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness as satisfactory, but several notes on the lifts being dirty suggest some improvements are needed.
Service
9.3
Consistently highlighted as excellent, with multiple mentions of staff being friendly, professional, and helpful across reviews.
Location
8.8
The location was generally praised, although one review expressed concern about safety, impacting overall sentiment slightly.
Room Quality
8.8
Rooms described as spacious and modern, with no major issues reported aside from a need for additional mirrors.
Amenities
8.8
Good amenities mentioned, though with minimal mentions in some reviews, remaining a standard expectation.
Value for Money
8.8
Reviews suggest a fair experience with good service offsets by some minor complaints.
Food and Beverage
8.8
Breakfast and restaurant services were frequently praised for quality and variety.
Overall Experience
8.8
Overall experiences were very positive, with notable staff impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Stunning Roof Terrace with 360 Views

Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.

Modern Amenities and Dining Options

Indulge in our on-site gym, pool, and contemporary restaurant and bar. Each guest room is equipped with air conditioning, a flat-screen TV, and en-suite facilities. Savor artisanal dishes at the Bōkan Restaurant, Bar, and Roof Terrace, offering a fusion of local and European cuisines.

Convenient Services and Nearby Attractions

Benefit from free WiFi, 24-hour front desk, and room service with hot dishes and snacks. Explore Greenwich Park and Tower Bridge just a few kilometers away. Book your stay at Novotel London Canary Wharf for an unforgettable experience.

Important information:

Please note the property currently does not accept cash payments but only bank cards.

Should guests wish to eat at the restaurant or visit the bar they are advised to reserve a table in advance.

The credit card used for booking must be presented together with a valid photo ID at reception upon the client's arrival.
Please be advised that we do not accept contactless payments, Apple Pay or Google Pay.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for prepaid reservation, the full amount of the stay will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

8.8
Based on 5428 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
A
Alexandra • couple • gb
10
2026-07-18 • via Nuitee
T
tassnim • solo_traveller • pt
2
Pros:

Fomos enganados, não nos deram a informação que o ar condicionados do hotel estavam estragados.

2026-07-18 • via Nuitee
S
Sinead • family_with_children • ie
5
Great location but terrible view
Pros:

The room itself was great, loads of space but our room was directly opposite a building site. We had to keep our curtains closed alll the time as the builders were literally waving in. There were no net curtains / sun blinds just black our curtains, so our entire stay we had to keep the pulled.
The staff were lovely, the pool and gym were great but this was a big disappointment. The roo. Was really expensive, expected better

Cons:

We were opposite a building site. I wished I would have k own about this when making the booking

2026-07-18 • via Nuitee
H
Helen • couple • gb
8
2026-07-18 • via Nuitee
B
Bongokuhle • family_with_children • za
10
2026-07-18 • via Nuitee
M
Mohamed • couple • gb
10
Great hotel
Pros:

Great location, very decent hotel

Cons:

Nothing, it is a very nice hotel

2026-07-18 • via Nuitee
F
Falk • couple • de
8
2026-07-18 • via Nuitee
U
Uledi • solo_traveller • gb
6
2026-07-17 • via Nuitee
M
Maxim • solo_traveller • gb
10
I really enjoyed my stay at Novotel Hotel. It’s very close to tube station. The staff were very polite and the room was
Pros:

Everything was perfect. The location, the room , the staff and price

2026-07-17 • via Nuitee
N
Natalie • solo_traveller • ca
8
2026-07-17 • via Nuitee
D
Dan • couple • gb
1
Pros:

Great location & amenities

Cons:

The air con turned off periodically which resulted in the room being extremely hot & uncomfortable which unfortunately made the stay very poor

2026-07-17 • via Nuitee
K
Keshni • couple • za
8
Good
Pros:

Facilities

Cons:

None

2026-07-17 • via Nuitee
K
Kamal • family_with_children • gb
8
Great location, great breakfast. Just be mindful of air conditioning issues if you are in the upper floors.
Pros:

The room was spacious and staff were friendly and professional. The location is very beautiful.

Cons:

Air conditioning was not working properly. We had to be shifted to a new room. Pool and spa facility is very small.

2026-07-16 • via Nuitee
J
Jack • couple • gb
9
2026-07-16 • via Nuitee
J
Jay • couple • gb
1
Not worth the money.
Pros:

there was little to like TBH

Cons:

As it is very hot in London at the moment the A/C was not working was given a fan which was annoying. The room very basic to what the pictures showed. The floor was filthy dirty, was really disappointed that I had to check out and quickly book another hotel nearby as I had booked this for my partner's birthday. The room was meant to have a view. th only view was of cranes and work being done outside. could not have spent 3 days there.

2026-07-14 • via Nuitee
I
Ivan Henrique • solo_traveller • br
10
2026-07-13 • via Nuitee
M
Melanie • couple • gb
6
Fabulous location but mismanaged and tired hotel. Air con wasn’t working effectively.
Pros:

Location and views from the high floor

Cons:

It was shabby and in desperate need of a refresh. Staff didn’t their best but it wasn’t clean at all. The reception area was unwelcoming and on arrival we had one member of staff who was very unhelpful and non communicative. The rest of the staff I must point out were very kind and helpful.

2026-07-13 • via Nuitee
S
Stephanie • extended_group • us
5
Would not consider again.
Pros:

Affordability and a 10-min walk to the underground

Cons:

The room was absurdly dark. Bathroom lighting was an Edison-style light bulb - the room was decorated nearly black and extremely poorly lit (dark and sultry aesthetic). Visiting in the summer the AC couldn’t keep up and the rooms were over 28C - we had to request 2 oscillating fans to keep the room comfortable to sleep in (had to keep the curtains closed to keep room cool, doing nothing to help the darkness). After repairs were made we had a fire alarm at 4am. Restaurant is rooftop and in the heat was impossible to stay in. We sat at the bar for 5 solid minutes without a regard from any staff, and with the heat we left and never came back.

2026-07-13 • via Nuitee
C
Chelsea • couple • gb
7
2026-07-13 • via Nuitee
A
Aminur • couple • gb
3
I would avoid Novotel and stay in the other hotels in the surrounding areas.
Pros:

Everything was nice about the hotel however we stayed on one of the hottest days in the UK and wanted to use the AC, staff was notified and they ignored the fact we mentioned it’s not working. (Now paying nearly 400 pounds for a night you’d expect for the AC to be working, manager apologised and offered us a free breakfast after staff had already seen us pay for breakfast.

I would have expected better customer service and also better communication from a hotel of this standard however I was wrong.

Manager took my details and also said that they would contact me and send me an email and if I decided to ever stay in London again to contact him and gave me his card, I’ll keep it professional and not mention his name.

Been over a month and no email has been sent, I feel like he said that just to get me out the building so other people wouldn’t hear me complaining about the AC’s not working in the rooms.

Cons:

Staff communication
Broken AC

Rude employees

2026-07-12 • via Nuitee