Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and modern rooms
Cons:
Lift cleanliness issues
Safety concerns in the area

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness as satisfactory, but several notes on the lifts being dirty suggest some improvements are needed.
Service
9.3
Consistently highlighted as excellent, with multiple mentions of staff being friendly, professional, and helpful across reviews.
Location
8.8
The location was generally praised, although one review expressed concern about safety, impacting overall sentiment slightly.
Room Quality
8.8
Rooms described as spacious and modern, with no major issues reported aside from a need for additional mirrors.
Amenities
8.8
Good amenities mentioned, though with minimal mentions in some reviews, remaining a standard expectation.
Value for Money
8.8
Reviews suggest a fair experience with good service offsets by some minor complaints.
Food and Beverage
8.8
Breakfast and restaurant services were frequently praised for quality and variety.
Overall Experience
8.8
Overall experiences were very positive, with notable staff impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Stunning Roof Terrace with 360 Views

Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.

Modern Amenities and Dining Options

Indulge in our on-site gym, pool, and contemporary restaurant and bar. Each guest room is equipped with air conditioning, a flat-screen TV, and en-suite facilities. Savor artisanal dishes at the Bōkan Restaurant, Bar, and Roof Terrace, offering a fusion of local and European cuisines.

Convenient Services and Nearby Attractions

Benefit from free WiFi, 24-hour front desk, and room service with hot dishes and snacks. Explore Greenwich Park and Tower Bridge just a few kilometers away. Book your stay at Novotel London Canary Wharf for an unforgettable experience.

Important information:

Please note the property currently does not accept cash payments but only bank cards.

Should guests wish to eat at the restaurant or visit the bar they are advised to reserve a table in advance.

The credit card used for booking must be presented together with a valid photo ID at reception upon the client's arrival.
Please be advised that we do not accept contactless payments, Apple Pay or Google Pay.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for prepaid reservation, the full amount of the stay will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Property Video

Guest Reviews

8.8
Based on 5649 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
E
Elsa • solo_traveller • pe
8
Vacaciones
Pros:

La ubicación es muy buena, cerca a la estación de metro Canary Wharf. En la estación había un centro comercial muy grande.
Hay muchos restaurantes , un M&S , hay peluquerías, es muy bonito el centro comercial y muy completo.

Cons:

La habitación es muy chica, y muy incómoda.

2026-10-24 • via Nuitee
M
Marwan • couple • gb
7
2026-10-24 • via Nuitee
S
Sarah • extended_group • gb
9
Comfortable family stay
Pros:

Very comfortable spacious family suite. Lovely modern decor and nice toiletries.

Cons:

There weren’t enough pillows provided and we couldn’t get through to reception to ask for more.

2026-10-24 • via Nuitee
B
brown • couple • gb
3
Pros:

Food and area

Cons:

Everything else

2026-10-24 • via Nuitee
F
Flemming • solo_traveller • de
10
Jederzeit wieder
Pros:

Sehr gute Lage, super Ausstattung, sehr freundliches Personal, tolles modernes Zimmer

Cons:

Pool war etwas kalt

2026-10-24 • via Nuitee
P
Phil • family_with_children • gb
9
Only a night stay but had every we needed
Pros:

Had everything we were wanting from our stay.

Cons:

Comfortable, great breakfast and pool facilities

2026-10-24 • via Nuitee
H
Humaira • couple • gb
3
2026-10-23 • via Nuitee
E
Elizabeth • couple • za
10
2026-10-23 • via Nuitee
R
Ross • solo_traveller • gb
5
Chaotic service
Pros:

Hotel is cool and bar at the top is probably the best in Canary Wharf.

Cons:

The fact that I had to be given 3 separate rooms. 1st room the was a guy in the room when I entered…. 2nd stank of raw sewage 3rd the hotel finally upgraded me.

2026-10-23 • via Nuitee
M
Miluska • family_with_children • pe
6
Vacaciones
Pros:

La ubicación es muy buena porque está muy cerca a la estación Canary Wharf y puedes llegar a cualquier lugar del centro de Londres, inclusive al aeropuerto haciendo una conexión. Además en toda la estación hay un centro comercial muy grande, hay restaurantes, peluquerías, comida al paso, el centro comercial es inmenso.

El restaurante es muy bueno, A-1

Cons:

La habitación es muy chica, un poco incómoda. No hay un buen lugar donde dejar la ropa.

2026-10-23 • via Nuitee
O
Olivia • solo_traveller • fr
6
2026-10-22 • via Nuitee
N
Neil • couple • gb
9
2026-10-22 • via Nuitee
D
Daniel • solo_traveller • fr
10
2026-10-22 • via Nuitee
I
Ines • couple • fr
9
Pros:

Nous avons beaucoup apprécié notre séjour dans cet hôtel. L'établissement est très propre, idéalement situé à 10 minutes du métro. La vue depuis notre chambre était à couper le souffle. Situé au cœur du quartier d'affaires de Canary Wharf, il bénéficie également de la proximité de nombreux commerces et restaurants.

2026-10-21 • via Nuitee
C
Cuthbert • family_with_children • gb
5
Location good for easy access to various tube options amazing bar with a view
Pros:

Location and view from the bar

Cons:

Very dated rooms and bedding beyond basic. Shame the team have not invested in the upkeep of the rooms, the carpets were worn and stained, scuffs and marks on the walls and bed very basic. Construction everywhere so noisy and view obstructed

2026-10-21 • via Nuitee
O
Ollie • couple • gb
10
2026-10-21 • via Nuitee
T
Tashiya • couple • gb
8
I went to celebrate my anniversary, I had a great time would visit again
Pros:

Nice helpful Staff, good breakfast, breathtaking views, lovely room

Cons:

I didn’t like how robes was an extra cost I think I paid a good enough amount of money to enjoy the sauna and pool without buying a robe . Because of this I didn’t end up visiting the facility

2026-10-21 • via Nuitee
D
Danielle • couple • gb
10
2026-10-21 • via Nuitee
R
Rasheed • couple • us
10
Great
Pros:

Great

Cons:

TV channel options

2026-10-20 • via Nuitee
D
Daniela • solo_traveller • it
3
Pros:

Posizione centrale, camera grande

Cons:

Prezzi alti, ristorante che ti obbliga ad ordinare almeno 2 portate per persona e anche se ordini un contorno di patatine ti fanno pagare £55 a testa. Ho prenotato 2 notti per mia zia, abbiamo dovuto annullare la seconda notte perchè mia moglie ha avuto un incidente stradale e siamo dovuto rientrare prima del previsto, la mattina in hotel ci hanno detto di aver approvato il rimborso completo della seconda notte, ma avendo fatto la prenotazione su Booking, dovevamo prima mandare la richiesta dal sito e loro poi potevano mandarci il rimborso direttamente. Appena fatto la richiesta, mi è stata rifiutata, ho dovuto chiamare 5 volte la struttura per chiedere spiegazioni, ogni volta che mi connettevano al reparto prenotazioni, cadeva la linea. Quando sono riuscito a parlare con l'ufficio, mi hanno detto di richiamare il giorno dopo, confermando che il manager avesse approvato il rimborso della seconda notte, ed era solo una formalità contattare Booking. Il giorno dopo ho chiamato Booking e spiegato la situazione, loro hanno mandato una richiesta all'Hotel per il rimborso della seconda notte, e l'hotel l'ha rifiutata di nuovo. Ho richiamato la struttura e dall'ufficio prenotazioni mi hanno detto che secondo la loro policy non possono fare rimborsi. Dopo aver spiegato la situazione per la decima volta, hanno detto che il massimo che potevano fare era il 50% della seconda notte ma che lo facevano solo in via esclusiva come eccezione. Oltre ad avere mia moglie in ospedale, dover disdire voli, taxi e futuri hotel, riprenotare altri voli last minute, parlare con la polizia per il rapporto dell'incidente, assicurazione, avvocati, ecc., l'ultima cosa che volevo fare era stare a discutere al telefono con una 'manager' che in un inglese rotto mi diceva che non poteva farci niente e anche se almeno 4 persone il giorno prima mi avevano confermato il rimborso, a lei non interessava. Empatia zero. Ho pagato £588 per una notte.

2026-10-20 • via Nuitee