Zouk Hotel

Hotels
8.7 (3048 reviews)
Isaac Newton, 2 , Alcalá de Henares , es

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Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness of suite
Friendly service
Quality of rooms
Amenities offered
Cons:
Maintenance issues
Quality of breakfast coffee
Location a bit away

Categories

Cleanliness
8.45
The cleanliness of the suite was praised, though there were mentions of needing better attention to some areas.
Service
9.05
Guests appreciated the service from the staff, with specific mentions of their friendliness and helpfulness.
Location
8.55
Location received some mixed reviews, noted as a bit away from center but with parking facilities.
Room Quality
8.75
Overall positive feedback on rooms, though some noted maintenance issues.
Amenities
8.65
Amenities like the pool and jacuzzi were well-received, but some items such as the hair dryer did not function correctly.
Value for Money
8.85
Most reviews felt that the experience justified the price, although some mentioned it could be improved.
Food and Beverage
8.35
Food was generally well-received but there were complaints regarding the quality of breakfast coffee.
Overall Experience
8.95
Overall guest satisfaction was high, and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:10

Property Description

Luxurious Rooms with Exclusive Amenities
Indulge in stylish rooms featuring flat-screen TVs, free Wi-Fi, and dining areas for private meals.

Convenient Services for Ultimate Comfort
Enjoy 24-hour room service, free private parking with a private entrance, and seamless check-in and check-out from your car.

Ideal Location for Exploration
Explore the UNESCO World Heritage Site of Alcalá de Henares and reach central Madrid in just 25 minutes from Hotel Zouk.

Book now for an unforgettable stay at Zouk Hotel.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 3048 reviews
Cleanliness: 8.45
Service: 9.05
Location: 8.55
Room Quality: 8.75
Amenities: 8.65
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.95
G
Gonzalez • couple • es
10
Pros:

Todo

2026-03-20 • via Nuitee
R
Rafael • couple • es
5
Pros:

El servicio de la cocina hacia la habitación

Cons:

Que iba con el bebé para ponerle los dibujos y no iva el Internet. Y la habitación hacia frío al principio

2026-03-20 • via Nuitee
R
ROSA MARIA • couple • es
9
Privacidad
Pros:

La privacidad, muy bien pensado para adultos.

2026-03-17 • via Nuitee
M
Montserrat • couple • es
8
2026-03-15 • via Nuitee
R
Raquel • couple • es
8
2026-03-15 • via Nuitee
J
Jimenez • couple • es
10
Pros:

La limpieza en general

Cons:

La ubicacion y los horarios ya que entre alas 21:00 de la noche para un dia y al dia siguiente me dijeron que tenia que salir alas 12:00 no cumpliendo las 24horas que me cobraron y en ningun momento me informaron de que tenia que salir alas 12:00 envesde alas 21:00 que fue lo que me cobraron

2026-03-15 • via Nuitee
I
Ivanna • couple • es
10
2026-03-15 • via Nuitee
L
Lydia • couple • es
10
2026-03-15 • via Nuitee
J
JOAQUIN • couple • es
10
2026-03-14 • via Nuitee
R
Rodríguez • solo_traveller • es
10
2026-03-13 • via Nuitee
S
sergio • couple • es
1
2026-03-13 • via Nuitee
E
Enrique • couple • es
10
Agradable
Cons:

Hacia un poco de frío

2026-03-13 • via Nuitee
S
Silvia Belén • couple • es
10
Control del minibar
Pros:

La atención

Cons:

Que no tienen un control del mini bar , xq me encontré bebidas abiertas, y luego me las querían cobrar, luego no sabían que había y que no, yo xq hice foto y lleve un control de lo que consumo...

2026-03-12 • via Nuitee
K
Karim • couple • lb
8
2026-03-12 • via Nuitee
Y
Yeni • couple • es
10
Pros:

Limpieza impecable y la comida no puede ser mejor. El servicio es rápido, la presentación hasta del postre es espectacular

Cons:

El timbre cdo te dejan la cena es estridente. Asusta.

2026-03-12 • via Nuitee
C
carlos • couple • es
10
2026-03-12 • via Nuitee
V
Vicente • couple • es
10
Viaje para cojer avión en barajas , ideal , tu propio garaje para no sacar maletas , bien comunicado y además lo obvio
Pros:

Grata sorpresa el chef, muy muy bien

Cons:

Los alrededores pero más que comprensibles

2026-03-10 • via Nuitee
C
Carlos • couple • es
7
2026-03-09 • via Nuitee
E
Eva • couple • es
8
2026-03-08 • via Nuitee
M
Mario • couple • tr
9
2026-03-08 • via Nuitee