Best Western Plus New Orleans Airport Hotel

Hotels
•
Best Western Plus
8.3 (530 reviews)
189 W Airline Dr , Kenner , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location relative to airport
Cons:
Poor breakfast quality
Inconvenient location for amenities

Categories

Cleanliness
8.01
Some reviews praised the cleanliness of the rooms while others found the breakfast area lacking in maintenance.
Service
8.98
Majority of reviews complimented the friendly staff who were helpful and accommodating.
Location
8.02
Mixed reviews on location, with some guests finding it too far from the airport and lacking nearby amenities.
Room Quality
8.47
Rooms were described as clean and nice overall, but there were comments about uncomfortable beds.
Amenities
8.5
Amenities provided were satisfactory, although breakfast options did not meet expectations.
Value for Money
8.96
Many guests felt they received a fair level of service for the price paid.
Food and Beverage
6.51
Numerous negative remarks about the breakfast quality and options provided.
Overall Experience
8.98
General sentiment was positive, with many guests expressing a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:33

Property Description

Convenient Location
Located just a short drive from New Orleans, Best Western Plus New Orleans Airport Hotel offers a peaceful retreat away from the hustle and bustle of the city.

Modern Amenities
Each room is equipped with a microwave, mini-fridge, and flat-screen TV for your convenience and entertainment. Enjoy free WiFi throughout the property and start your day right with a complimentary breakfast.

On-Site Facilities
Take advantage of the 24-hour front desk, fitness center, outdoor pool, and business center during your stay. With an airport shuttle service available (limited due to the Pandemic), your travel needs are taken care of seamlessly.

Book your stay at Best Western Plus New Orleans Airport Hotel for a comfortable and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 530 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.02
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 6.51
Overall Experience: 8.98
J
Janet • solo_traveller • us
7
Need new Bed Sheets
Pros:

It was clean and welcoming. The breakfast was good.

Cons:

The fitted sheet was ripped and constantly coming off during the night. There is no way the cleaning staff wouldn't have seen that.

2026-04-21 • via Nuitee
E
Erasmo • couple • us
10
Nice
Pros:

Good location stay there every time

Cons:

Nothing not to like

2026-04-18 • via Nuitee
C
Cantrell • solo_traveller • us
9
2026-04-16 • via Nuitee
J
J.Meredith • solo_traveller • us
1
Not a good stay
Pros:

Nothing at all. It was dirty, noisy, and outdated.

Cons:

What looked like a dried booger on the wall, stained towels and hair still in the tub.

2026-04-16 • via Nuitee
S
Scott • couple • us
7
Pros:

Cleanliness and Free Breakfast

Cons:

Nothing

2026-03-30 • via Nuitee
B
Britny • couple • us
8
1 day.
Pros:

Clean property. Breakfast was ok.

Cons:

Morning staff were rude and not friendly. Advertised as being close to airport and cruise terminal an it was not.

2026-03-29 • via Nuitee
D
danielle • family_with_children • us
9
Awesome
Pros:

The breakfast can be improved. The man at the check in desk was very friendly.

Cons:

The breakfast can be improved

2026-03-26 • via Nuitee
S
Smith • couple • us
1
Don’t Do It
Pros:

It was convenient for the location.

Cons:

The first room the A/C didn’t work. The second room the TV didn’t work. Third and final room the water pressure was so low, seems like I could have spit more water than what came out of it shower.

2026-03-25 • via Nuitee
L
Lachone • family_with_children • us
8
Cons:

The walls was dirty. The still has trash side of the bed from previous guest

2026-03-22 • via Nuitee
C
Christopher • solo_traveller • gb
8
Great value and decent hotel.
Pros:

Well located for New Orleans airport.

2026-03-21 • via Nuitee
P
Parchment • couple • us
7
2026-03-20 • via Nuitee
B
brent • solo_traveller • ca
8
Good bang for your buck
Pros:

I have stayed at 3 properties near airports and this one was the best

Cons:

Nothing

2026-03-17 • via Nuitee
Y
Yujing • couple • us
8
2026-03-16 • via Nuitee
R
Rhonda • couple • us
8
2026-03-16 • via Nuitee
M
Mary • family_with_children • us
8
The hotel was comfortable and the breakfast was good.
Pros:

The breakfast was adequate for the price. The location was close to airport and rental car center.

Cons:

The price was a little more than expected for the type of hotel.

2026-03-16 • via Nuitee
D
Denise • family_with_children • us
1
Pros:

Nothing

Cons:

Service , location

2026-03-15 • via Nuitee
R
robin • couple • us
8
Pros:

Was clean

Cons:

Was not close to airport

2026-03-06 • via Nuitee
A
Andrew • couple • us
1
Our stay was absolutely awful! We are extremely disappointed!
Pros:

We liked nothing about this place. We had so many issues with the hotel. We will not be returning Evee! We will never recommend this hotel to anyone.

Cons:

Everything! From the fact that we were given a room that someone was already occupying. We entered the room to find someone laying bed with no clothes on. Then given another room. Didn't feel comfortable to stay after this knowing someone could just walk in our room at any moment. That room didn't feel great. The train keep us up all night, the hotel has a track right behind it. Also after our stay we realized we were charged twice. Once by booking.com and once by the hotel.

2026-03-05 • via Nuitee
S
Shawndrel • couple • us
8
2026-03-05 • via Nuitee
T
Tierra • couple • us
7
2026-03-03 • via Nuitee