Sherwood Queenstown

Hotels
•
Independent Collection
8.1 (3389 reviews)
554 Frankton Road, Goldfield Heights , Queenstown , nz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent restaurant / Michelin-starred dining
Friendly, helpful staff and quick responses
Great location and views
Quality bedding and comfortable bed noted by some
Good breakfast and tasty meals
Well-considered eco/sustainability ethos
Amenities such as private sauna and streaming tablet
Cons:
Uncomfortable beds reported by multiple guests
Dated bathrooms; shower temperature control problems
Limited or tight rooms for families
Some noise and poor soundproofing
Parking can be limited
No in-room TV in some rooms; missing room utensils/decaf requests

Categories

Cleanliness
6.8
Mixed signals: generally acceptable housekeeping but specific issues reported (mould in a bathroom corner, extractor fan not working) lowered the score.
Service
9.2
Consistently praised: friendly, helpful reception and quick responses to issues; staff and service frequently described as excellent.
Location
9
Very positive: close to Queenstown centre/family, great views and convenient for activities; location repeatedly highlighted as a strength.
Room Quality
7
Mixed to below-expectation: some rooms comfortable with quality bedding, but multiple reports of uncomfortable beds, dated bathrooms, small/narrow family rooms, noise and poor soundproofing.
Amenities
8.3
Strong amenities overall (on-site Michelin-starred restaurant, private sauna, tablet streaming, good internet radio), though some practical gaps (no in-room TV in some rooms, limited parking).
Value for Money
8.4
Generally seen as good value by several guests; positive mentions of worth and quality dining enhance perceived value despite some room shortcomings.
Food and Beverage
9.5
A clear highlight: excellent restaurant (Michelin recognition), very tasty breakfast and dinner repeatedly praised.
Overall Experience
6.6
Varied: many repeat visitors and strong positives around dining and service, but meaningful disappointments for some (uncomfortable beds, dated bathrooms, noise and shower issues) brought the overall experience down for those guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:18

Property Description

Eco-Friendly Retreat Overlooking Lake Wakatipu

Tranquil Escape with Sustainable Features: Sherwood offers a serene getaway with a bicycle track and vegetable garden, perfect for eco-conscious travelers.

Artfully Designed Rooms with Local Touches: Experience refurbished rooms adorned with commissioned artworks and recycled materials, along with NZ organic tea and coffee, and a minibar featuring homemade sodas and local wine.

Culinary Delights and Entertainment: Indulge in fresh organic produce from the on-site gardens, paired with natural local wine and craft beer, while enjoying live music performances and wellness activities.

To immerse yourself in this unique eco-friendly experience at Sherwood, book your stay now.

Important information:

Please note that there is a 2.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3.5% charge when you pay with an American Express or Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

8.1
Based on 3389 reviews
Cleanliness: 6.8
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 8.3
Value for Money: 8.4
Food and Beverage: 9.5
Overall Experience: 6.6
S
Sam • extended_group • nz
10
2026-07-25 • via Nuitee
M
Michele • couple • nz
10
We are never disappointed when we stay at the Sherwood, excellent staff, best food and service!
Pros:

We like the layout of the complex, being able to go to a restaurant that is on site was a huge bonus for us!

Cons:

The bathroom was a bit dated

2026-07-25 • via Nuitee
M
Michele • couple • nz
10
Excellent, we will be back and spread the word to all our family and friends
Pros:

Very tasty breakfast, and dinner from the restaurant.

Cons:

Providing decaf coffee in the room and provide utensils (Knife and fork set)

2026-07-21 • via Nuitee
M
Madzeg • couple • nz
5
Good wellness features and service, but room comfort and maintenance did not meet expectations
Pros:

The reception staff were friendly and helpful, and check-in/check-out was quick and easy. Parking was convenient with plenty of first-come, first-served spaces. The private sauna was simple to book and a nice feature. Since there was no TV in our room, we hired the tablet, which came loaded with Netflix, Prime Video, and Disney+, and the internet radio in the lodge was a nice touch that added to the atmosphere. Also, good location.

Cons:

While some of the amenities were great, the overall stay was disappointing. The sauna wasn't as relaxing as we'd hoped because there was a noisy gathering nearby during our booking. The room also lacked soundproofing, and we could clearly hear other guests. The heat pump was loud but didn't provide much warmth. Although the lighting created a nice ambience, the curtains didn't have a sheer option to let natural light in while maintaining privacy.

The biggest downside was the bed, which wasn't very comfortable. The pillows and duvet were quite flat, and for me, a comfortable bed is the most important part of any stay. The bathroom also felt dated. The shower temperature was difficult to control and would suddenly become very hot (leading to some temporary burns on my partner's skin), and the extractor fan wasn't working, which had led to mould in one corner (I reported this to reception).

Overall, I was really looking forward to staying here because I liked the wellness concept, but the room simply didn't deliver. Perhaps this was because we booked the most affordable room, but with so many other accommodation options nearby, I don't think I'd stay here again.

2026-07-20 • via Nuitee
J
Johnny • couple • nz
10
2026-07-20 • via Nuitee
J
Jacqui • family_with_children • nz
6
2026-07-19 • via Nuitee
R
Ruby • couple • nz
10
Welcoming, easy, helpful. Beautiful scenes
Pros:

Love Sherwood - have returned here many times over the years and every time it is wonderful

Cons:

Nothing

2026-07-18 • via Nuitee
K
Kate • family_with_children • nz
6
Pros:

The restaurant is excellent. The response to our shower not draining was swift.

Cons:

Beds were hopeless. No TV.

2026-07-17 • via Nuitee
D
Diligence03 • solo_traveller • nz
10
Eco-friendly with great location
Pros:

Location
Quirky
Eco friendly
Really warm
Fantastic staff
Great value for money

Cons:

Nothing

2026-07-17 • via Nuitee
S
Steve • family_with_children • nz
8
Nice restaurant but tiny rooms for families to stay in
Pros:

Nice restaurant

Cons:

Rooms narrow and tight, limited car parks

2026-07-16 • via Nuitee
J
John Hamilton-Smith • couple • nz
4
Underwhelming, more like a camp ground with an expensive restaurant
Pros:

Location

Cons:

Underwhelming, more like a camp ground. Broken pot handle, dirty bathroom, very tired and becoming run down. Will not stay again

2026-07-16 • via Nuitee
D
Daryl • family_with_children • au
10
Such a beautiful lodge for the family
Pros:

Location, the restaurant on site had amazing food, staff was amazing and friendly

2026-07-16 • via Nuitee
L
Liza • family_with_children • au
10
2026-07-16 • via Nuitee
P
Pearl • couple • nz
9
2026-07-16 • via Nuitee
L
Lara • family_with_children • au
5
2026-07-12 • via Nuitee
N
Nicole • family_with_children • au
3
2026-07-11 • via Nuitee
A
Aroha • couple • nz
5
For the price we expected more
Pros:

View

Cons:

No TV, bed was very low with not much bedding

2026-07-10 • via Nuitee
D
Domenique • solo_traveller • nz
9
2026-07-09 • via Nuitee
S
Suzy McGrath • solo_traveller • au
4
I would not stay here again with my family.
Pros:

The breakfast was lovely- not a huge menu and could do with expanding the options. However the daily breakfast package is $40pp for adults and $20pp for children however you could order a main and a drink from the menu for less than the package fee which makes no sense really.
The room servicing was also great, the room was always tidied daily and beds remade.

Cons:

There were so many strange things about this hotel which in my opinion makes your stay much less enjoyable. Firstly no TV was a huge downside with 2 children and although offered a projector, I have no streaming services to use that with and the internet is so awful that streaming would be an issue.
No microwave either and the 'cooking facilities' were not exactly easy to use- no frying pans made cooking easy meals impossible.
The 2 children's beds were the couch, so no one could sit on the couches and enjoy some down time.
There is ZERO storage in the whole place so all clothing, underwear and shoes were just on top of the table in the lounge room or all over the floor, so again, the table became unusable, there was nowhere in the bathroom for 4 people's bathroom requirements and no where to hang 4 towels - 2 only could be hung. There was also no where to hang your skiing clothes when trying to dry them for the following day and the hotel is advertised as being close to ski fields, a simple hanging rack in the lounge room would have gone a long way to keeping everything off the table and floor.
The kitchen bins were located in the lounge room on the carpet.
Water pressure was non existent in the shower however the shower was very hot, which made up for the pressure issues.

I feel like with some minor alterations this hotel could be very comfortable and enjoyable. Value for money is not something that I feel that I received in this hotel. It was expensive and not worth the money.

2026-07-08 • via Nuitee
A
Alexsandra • family_with_children • au
8
Very comfortable and great for families
Pros:

Very good. Some inconsistencies on what was included within breakfast each day as advised by different staff

2026-07-08 • via Nuitee