Sherwood Queenstown

Hotels
•
Independent Collection
8.1 (3404 reviews)
554 Frankton Road, Goldfield Heights , Queenstown , NZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent restaurant / Michelin-starred dining
Friendly, helpful staff and quick responses
Great location and views
Quality bedding and comfortable bed noted by some
Good breakfast and tasty meals
Well-considered eco/sustainability ethos
Amenities such as private sauna and streaming tablet
Cons:
Uncomfortable beds reported by multiple guests
Dated bathrooms; shower temperature control problems
Limited or tight rooms for families
Some noise and poor soundproofing
Parking can be limited
No in-room TV in some rooms; missing room utensils/decaf requests

Categories

Cleanliness
6.8
Mixed signals: generally acceptable housekeeping but specific issues reported (mould in a bathroom corner, extractor fan not working) lowered the score.
Service
9.2
Consistently praised: friendly, helpful reception and quick responses to issues; staff and service frequently described as excellent.
Location
9
Very positive: close to Queenstown centre/family, great views and convenient for activities; location repeatedly highlighted as a strength.
Room Quality
7
Mixed to below-expectation: some rooms comfortable with quality bedding, but multiple reports of uncomfortable beds, dated bathrooms, small/narrow family rooms, noise and poor soundproofing.
Amenities
8.3
Strong amenities overall (on-site Michelin-starred restaurant, private sauna, tablet streaming, good internet radio), though some practical gaps (no in-room TV in some rooms, limited parking).
Value for Money
8.4
Generally seen as good value by several guests; positive mentions of worth and quality dining enhance perceived value despite some room shortcomings.
Food and Beverage
9.5
A clear highlight: excellent restaurant (Michelin recognition), very tasty breakfast and dinner repeatedly praised.
Overall Experience
6.6
Varied: many repeat visitors and strong positives around dining and service, but meaningful disappointments for some (uncomfortable beds, dated bathrooms, noise and shower issues) brought the overall experience down for those guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:18

Property Description

Eco-Friendly Retreat Overlooking Lake Wakatipu

Tranquil Escape with Sustainable Features: Sherwood offers a serene getaway with a bicycle track and vegetable garden, perfect for eco-conscious travelers.

Artfully Designed Rooms with Local Touches: Experience refurbished rooms adorned with commissioned artworks and recycled materials, along with NZ organic tea and coffee, and a minibar featuring homemade sodas and local wine.

Culinary Delights and Entertainment: Indulge in fresh organic produce from the on-site gardens, paired with natural local wine and craft beer, while enjoying live music performances and wellness activities.

To immerse yourself in this unique eco-friendly experience at Sherwood, book your stay now.

Important information:

Please note that there is a 2.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3.5% charge when you pay with an American Express or Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

8.1
Based on 3404 reviews
Cleanliness: 6.8
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 8.3
Value for Money: 8.4
Food and Beverage: 9.5
Overall Experience: 6.6
G
Gay • family_with_children • nz
9
Loved the rooms, curtains, outdoor play area. The amazing restaurant! Staff were lovely! Electric car we could rent. So
Pros:

Groovy decor, warm, comfortable bed.

Cons:

Couldn’t find a dish cloth to wipe the bench. Otherwise everything we needed.

2026-09-19 • via Nuitee
G
Gisela • couple • nz
8
Good stay
Pros:

Good location, friendly service

Cons:

Interiors are dated

2026-09-19 • via Nuitee
J
Jennifer • couple • au
6
2026-09-15 • via Nuitee
D
Desiree • couple • nz
7
Always a fun time
Pros:

I love the ethos of Sherwood sustainability and we love the restaurant

Cons:

The Reno

2026-09-14 • via Nuitee
J
Jantine • couple • nl
7
Schone kamers goede locatie
Pros:

De kamer was schoon en goede locatie

Cons:

De kamer is heel gehorig, je hoort de buren letterlijk praten. De prijs/kwaliteit verhouding.

2026-09-13 • via Nuitee
R
Rose • family_with_children • au
9
2026-09-13 • via Nuitee
L
LISA HALFORD • extended_group • nz
8
2026-09-09 • via Nuitee
M
McKay • couple • nz
2
Unpleasant
Pros:

The staff. Good shower.

Cons:

I would rate the room we were first given as a $50 a night back packers accomodation. We were given a slightly better room when we complained to the manager but the room was still very sub standard. No tv , no comfortable chairs, very basic decor. Not happy and would never recommend to anyone

2026-09-08 • via Nuitee
L
Laddawan • extended_group • th
6
2026-09-08 • via Nuitee
J
Jana • extended_group • nz
4
Overall very dissatisfied with accommodation given the price and rating. Would not recommend.
Pros:

Location was okay - however only useful if using rental car. Rooms were ready early so check in was fast

Cons:

Service mediocre. Facilities minimal. Not very kid friendly. Water was out for half a day. Rooms very old. And for price , could do with investment improvements Bed leg was broken and they just stick a brick under it for our entire stay, bed was on a lean.
Staff are quite rude and not very hospitable.
Very little amenities or facilities available for basic functions in room. Multiple powerpoints don’t work. No tvs and no alternative activities. Restaurant lovely but no realistic for everyday dining.

2026-09-06 • via Nuitee
H
Hei Man • couple • nz
10
2026-09-06 • via Nuitee
G
G_Gr • solo_traveller • hk
8
Pros:

The sauna was good and the staff helpful

Cons:

No slippers/ no toothpaste and toothbrush in the room

2026-09-01 • via Nuitee
T
TruskingerC • solo_traveller • gb
7
Bit pricey for quite outdated rooms
Pros:

Nice view, bed was fairly comfortable and room had great luggage storage esp for ski bags.

Cons:

Bathroom is extremely outdated.

2026-09-01 • via Nuitee
T
Tessa • couple • au
10
2026-08-30 • via Nuitee
A
Alicia • solo_traveller • au
8
Great
2026-08-29 • via Nuitee
V
Vicki • couple • nz
8
Great vibe in the restaurant. Excellent food, accommodation was a little lacking.
Pros:

Location is great, food is excellent and well-priced

Cons:

The rooms were serviced very late in the day. If you went out and came back in the afternoon, they were then serviced while you were there. Rooms are a bit tired now but I see they are in for a revamp shortly. A little overpriced for the accommodation.

2026-08-28 • via Nuitee
C
Christian • couple • nz
9
2026-08-28 • via Nuitee
N
Nikola • couple • nz
6
2026-08-27 • via Nuitee
H
Helen • solo_traveller • gb
8
2026-08-26 • via Nuitee
I
Ian • solo_traveller • au
10
2026-08-25 • via Nuitee