Sherwood Queenstown

Hotels
•
EVT
8.4 (151 reviews)
554 Frankton Road, Goldfield Heights, Queenstown, 9300 , Queenstown , NZ
64-34-501090

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Facilities

Full-service spa
Health or beauty spa nearby
Fireplace in lobby
Arcade/game room
Electric car charging station
Comprehensive recycling policy
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
Terrace
See all facilities

Review Highlights

Pros:
Family-friendly
Excellent food
Cons:
Cleanliness issues
Complicated shower system

Categories

Cleanliness
6.65
The room had a dirty and poorly maintained smell, including musty towels and an unpleasant odor in the bathroom.
Service
9.15
Staff were friendly and helpful, but there were issues with the water showers.
Location
8.65
Conveniently located near the airport and city center.
Room Quality
8.15
Room was spacious with eco-friendly features and good decor.
Amenities
8.65
Included a kitchenette, outdoor fireplace, and sauna.
Value for Money
8.15
Overall good value for a hotel in Queenstown.
Food and Beverage
9.15
Food was excellent and restaurant was busy, showcasing high quality.
Overall Experience
8.65
Overall a positive stay with minor issues, would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:22

Property Description

Unwind in the heart of Queenstown at Sherwood, where luxury meets nature.

Spa Serenity
Indulge in revitalizing treatments at our full-service spa, featuring a variety of soothing massages that help melt your stress away.

Culinary Delights
Savor exquisite Modern European cuisine at SHERWOOD, or grab a quick bite at our charming café. With cooked-to-order breakfasts available, you’re set for an energizing day ahead.

Convenient Comfort
Stay connected with complimentary Wi-Fi and a range of amenities in our 78 thoughtfully designed guestrooms, including refrigerators and coffee/tea makers for your convenience.

Come experience the best of Queenstown; your perfect getaway awaits at Sherwood. Book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.4
Based on 151 reviews
Cleanliness: 6.65
Service: 9.15
Location: 8.65
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 9.15
Overall Experience: 8.65
A
Andy • couple • nz
8
Good , would recommend but if spending evenings in, the lounge area is not set up for relaxing comfortably
Pros:

Bed comfy, heating good and easy to adjust, bathroom etc all fine. Very friendly reception staff. Restaurant excellent. Parking outside room great

Cons:

Lack of easy chairs for evening relaxing, also lack of TV (very surprising)

2026-05-22 • via Nuitee
C
Charlie Potter • solo_traveller • nz
9
Pros:

Bed was comfy, staff were great, view was stunning (waterfall room) and food was incredible! It was nice to wander around the garden and see what food they had growing. We had breakfast included and it was such a treat. The decor and atmosphere were lovely. We both enjoyed a massage
(pregnancy/ deep tissue) and my partner loved the sauna. Coffee in the room was yum.

Cons:

Bathrooms were very dated compared to the room and the shower goes from cold to scalding very quickly! Once you get the knack it's okay. We were prepared for this from other reviews, though.

2026-05-19 • via Nuitee
H
Helen • family_with_children • nz
8
2026-05-18 • via Nuitee
T
Teresa • solo_traveller • au
9
Pros:

Very friendly. Greqt location.

Cons:

Breakfast needs a couple of normal options for people who don't like fancy

2026-05-17 • via Nuitee
A
Alexander • couple • au
7
Fine
Cons:

The entrance to the locale & parking was difficult, especially at night as the exterior was badly lit.

2026-05-17 • via Nuitee
P
Paul • extended_group • nz
4
2026-05-16 • via Nuitee
D
David • family_with_children • nz
10
2026-05-16 • via Nuitee
S
sally • extended_group • au
8
Great unique property and comfy stay
Pros:

Location great
Room very comfy

Cons:

The curtains at the front were a bit dirty
Bathroom small but sufficient

2026-05-14 • via Nuitee
L
Lynnda • couple • au
5
It was adequate for one night only. On
Pros:

There is no TV. The beds are very low that can be a problem for older people.

Cons:

Coffee and tea facilities could have been nicer.

2026-05-12 • via Nuitee
I
Isabel • couple • au
8
Pros:

Comfy bed, delicious breakfast. Great little stay for one night.

Cons:

Hated that the shower and shower curtain is all black, and no light within the shower space (once you close the shower curtain) means you cannot see anything.

2026-05-11 • via Nuitee
A
Aidan • family_with_children • gb
9
Fabulous Restaurant
2026-05-10 • via Nuitee
V
Vipul • couple • in
6
Good, three star like feeling
Cons:

Old Drapes. View. Small rooms

2026-05-10 • via Nuitee
Z
Zahra • solo_traveller • au
8
Nice and beautiful outdoor, close to the airport
Pros:

When I arrived, I was deadly tired. The lady at the desk was very understanding and as I had big luggage, she kindly changed my room to ground floor.
It was a comfy stay. Beautiful outdoor. All required facilities were available.
Regular room service and the “no disturb sign “ is on the other side of the board for “room service”. So, be mindful and do not forget to leave the sign if you do not have the service!...And very mindful about environment and recycling.

Cons:

There are parking spaces but “first in, best dress” , so you may not have your parking nearby.
No restaurant to serve food in the room and I had to order Ubereat.
It looked like the modern Hippie-style hotel. So, no TV, but Wifi available.
One more useful information, there is just one tap in the shower and you have to turn it completely to the left to be hot and gradually turn back to right to set in the temperature that you like! ;)

2026-05-10 • via Nuitee
A
Aimee • extended_group • nz
9
Relaxing and just what we needed
Pros:

Amazing food as always

2026-05-09 • via Nuitee
E
Emma • solo_traveller • au
10
Pros:

The room was beautiful and has a lot of character. A lot of care was put into sustainable living with how the rooms were made and set up. Staff were very friendly and the place was easy to find.

2026-05-08 • via Nuitee
M
Maurice • couple • us
10
2026-05-08 • via Nuitee
C
Caro • solo_traveller • nz
9
2026-05-08 • via Nuitee
W
WenQing • solo_traveller • nz
7
2026-05-07 • via Nuitee
M
Mehek • couple • nz
8
Pros:

The staff the vibes the sauna!!
Their restaurant omg
The fact that they’re sustainable like no one else
Staff - Ben was so helpful friendly!! Amazing energy

Cons:

The bathroom feels old needs an upgrade
White lighting was the downer for me

2026-05-07 • via Nuitee
E
Ed • solo_traveller • nz
7
Pros:

Stylish as usual
Big bed, great restaurant and bar on location

Cons:

Showers continue to be pretty terrible.
Temp fluctuates from cold to scald and low pressure
Bathrooms really need some investment

2026-05-07 • via Nuitee