Pendry San Diego

The property is in a fabulous location right in the heart of San Diego’s Gaslamp Quarter.

Un grand merci

Staff was courteous. Very clean. Fantastic experience

I had a very mixed experience at Pendry San Diego, and unfortunately it did not live up to the brand or price point.

The front desk and concierge staff were genuinely kind and professional, which I appreciated. However, the experience quickly declined elsewhere.

At the sports bar, the staff was noticeably rude and dismissive until they realized I was staying at the hotel. That change in attitude was uncomfortable and disappointing.

The restaurant experience the following morning was even worse. I was quoted a 25-minute wait for breakfast but ended up waiting close to 50 minutes, with no meaningful communication or acknowledgment of the delay.

The coffee bar was out of matcha, which felt surprisingly unprepared for a hotel positioning itself as upscale.

Valet parking was $65 and extremely slow. I’ve stayed at many hotels both luxury and non-luxury that offer faster, more organized valet service at a significantly lower cost. The wait time and price simply didn’t align with the level of service provided.

The only real highlight of the stay was the complimentary Cadillac 4-hour vehicle use, which was excellent and well run.

Overall, the property has potential, but service consistency is a serious issue. At this price point, guests shouldn’t feel dismissed, misinformed, or overcharged for basic services. I expected far better execution across all touchpoints.

What we love:
location
design of hotel and breakfast
hot soaking pool
responsive and helpful staff

We didn't try the breakfast, cannot comment.
Room is a bit small but okay for we two without many luggage.

Everything was great.

Had a great time during my stay, incredible staff and excellent service and hospitality! I would highly recommend, especially for families !

Loved the hotel but had some absolutely terrible customer service.

Stayed there the day after Thanksgiving thanks to a great nightly rate on the Amex Fine Hotels & Resorts program. My stay came with free breakfast and $100 food & beverage credit, so I got to work right away getting drink at their amazing Fifth & Rose cocktail bar.

The next day I had a late start and got a breakfast burrito from the pool bar to enjoy in my room while I worked and enjoyed the late checkout.

Asked when I checked in about leaving the folio open past checkout and they were happy to do so, so I was able to come back and have a light dinner at Lionfish and another drink at Fifth & Rose to use up my credits.

That's where the bad customer service began. I was charged three different line items on my folio as sent to my email. Not understanding this, I finally put aside some time to send them an email to understand why I was being charged. After a long delay, I was responded to explaining that they messed up and didn't apply the credits correctly. I don't see how that would happen considering they went over all of this at check-in, so I had to take up my time to fix there error.

Great chance for them to do something nice and waive the ridiculous amenity fee for the wasted time, but they didn't. And they charged the amenity fee to the wrong card, which I emailed back and never heard back about. Crickets.

Finally called in today to try to get that person on the phone and all I could get was the front desk. Had to explain from scratch what the issue is, and the guy puts me on hold for 15 minutes to see if they could waive the amenity fee. Oh, that's nice, I was just calling to switch the card. 15 minutes later, "Sorry, we can't waive it, anything else?" I said 3 more times yes I need to switch the card let me know when you're ready for the number before his lightbulb finally turned on and he took the number from me.

Hopefully this is the end of the billing debacle. For the price they charge their customer service on the backend should be WAY better than this. For me to have to follow up 2 or 3 times a month after my stay is just crazy, and if I was working there I'd be like oh man we gotta make it right and comp this guy's amenity fee since we screwed up. Nope! Oh well, lesson learned, stay at another property next time I'm in town.

Had an extremely disappointing below par experience. We had issues with the room and service throughout our stay. At check-in, the room wasn't ready with lack of supplies (towels, tea, water) and inappropriate welcome greetings of "Happy Birthday" (none of us had our birthdays). The shower wasn't working well. The knob for mixing water would come out and drop on the floor. There was only hot water initially and the water would intermittently stop flowing completely. When reported to the hotel, they refused to accept the issue initially saying it's not possible. They sent someone to check and they denied the issue as well. They took half an hour to fix the water mixing issue and they said there is no issue with water pressure. Right after the person left, the water stopped flowing again. We ordered a pizza through room service and gave clear instructions to avoid certain vegetables. The order was reconfirmed multiple times over the call. They delivered a pizza with exactly the vegetables that were supposed to be avoided. My mom went hungry because of this. When reported, they said the vegetables used were the only ones remaining. We were shocked to find out that a 5 star hotel ran out of tomatoes. When we spoke to the manager Quartz, initially she justified the service and after quite sometime started listening to us. She was kind enough to give us another more spacious room. Our entire night was spoilt and we slept at around 1 AM. The service to shift rooms was also pretty slow. The following days we had to struggle to get through to room service or the restaurant. When we tried rescheduling the reservation over call we couldn't get through to the restaurant but got forwarded to the reception which was right next to the restaurant. The receptionist refused to help me out since she said she would be trying to call the restaurant as well and said that I should come down and reschedule in-person. I came down and rescheduled however still had to wait for the table for a long time with no added benefit of rescheduling. While waiting we were always told that it will take couple of mins which wasn't true. We made sure we don't order anything unless absolutely needed. The staff was always confused about ingredients of food items. For instance, they were always unsure whether the bread had egg or not. One day were told it doesn't have egg and other days we were told it has and later corrected. On the last day, we ordered drinks right after getting a table and we had to ask for our drinks as our breakfast was getting over. When I expressed the concern, I was told that they are busy! The waitress assigned to us for drinks never came back to our tables. We were always promised a callback but never really got one ever! We had to always follow-up ourselves for any service. And were always told that they were about to call us. Many times we were not able to reach even the reception. Our calls would go unanswered. We felt the staff was very high-headed and indifferent to our woes and problems. When we expressed our feedback to the manager during checkout, we didn't feel she was really apologetic. In fact, we felt that she took the feedback just for the sake of it. There was always a delay in response and nothing really every happened hassle-free. Overall, I feel I made a mistake booking this hotel and trusting Amex for listing this property as a fine hotel. To me, it seemed very mediocre considering broken showers, incorrect food service, sluggish responsiveness and rude, high-headed behavior of the stay. I would never ever visit this property in the future nor would I recommend anyone to visit. I think it was a pure waste of money and time. Throughout the trip I just spent so much time coordinating to make things right. There was an intention of one manager Quartz to make things right but the experience just was pretty mediocre despite the intention. We did not feel as though we stayed at a 5 star property. Since we are giving a detailed feedback, would like to add that the hot tub on the last day was dirty since it had rained. However, one doesn't expect this at a 5 star property.

This was the first time at staying at Pendry and I have to say we truly enjoyed our stay. We decided to visit for my wife's birthday. From being greeted at the valet, to our son receiving a stuffed bunny from the concierge, the quick check in process, and the lovely birthday macaroons waiting in the room - all made for a start to a great stay. The appointment of the room was very nice. We had the breakfast brunch the next morning that was very tasty. Easy in and out access with the valet. We will definitely be returning for our next stay in San Diego. Thank you for a wonderful stay!

Good room, small but has everything. Used my Edit credit from my Sapphire to reserve and it is listed as a luxury hotel. In my experience it was very nice but did not feel luxurious like a Waldorf or Ritz. What would've made my stay better would be for them to fulfill their promise of a room upgrade. Many times I see this as a perk listed that is never fulfillable.

We booked two adjacent rooms for family under the Chase Edit hotel program…the hotel understood and delivered on all our requests. The staff was kind and helpful. Very impressed

Месторасположение отеля.

You should not stay at this hotel if you are going to be using FHR credits with your American Express Platinum card. What was supposed to be a pleasant stay at an upscale, $350+ per night hotel became a nightmare of deception and fraud.

We stayed two nights here using the Amex FHR benefit, where we received a $60 breakfast credit per day for the two of us, and a one-time $100 experience credit. We intended to apply the $100 to the $65 per night valet parking fee. It appears that Pendry deliberately games these credits to extract the maximum amount from their clients, who likely won’t review their bills.

Misapplication of Credits: We dined at Provisional Kitchen both mornings. The amount was about $42, which I rounded to $60 with tip, still within the daily breakfast cap. These expenses were not credited against the breakfast credit but against our $100 experience credit.

Lying About Charges
When I noticed this discrepancy at the checkout counter, the front desk told me that we actually owed more than $60 for breakfast and that was why we had to swipe the other credit card. When I asked for the receipts to show me this was true, they just shook their heads and said that it would "take a few days."

Surprise Fees: After I finally requested the manager, they confessed that it was an "error" and that the $100 credit would be put towards the parking charge as originally planned. Just as we thought that was the end of it, another bill magically appeared. Although the initial bill stated standard parking charges at $65, the new bill randomly included an additional $25 for another random parking charge. Reason? "Perhaps a friend came." We had only one vehicle, which was valet parked at check-in and valet picked up at checkout.

In an effort to de-escalate, the manager offered to forego all of my parking charges due to the inconvenience, leaving me responsible only for resort fees. However, upon leaving, my credit card statement was hit days later for all of my expenses: full parking charges, the breakfast, the resort fees, along with miscellaneous charges of $65 and the random fee of $25. My credit card statement took a hit for just about $377 worth of miscellaneous charges.
When I asked for a full explanation for this discrepancy, they flat out refused to reveal anything about this and claimed that they have to "speak to accounting" and that they only have 48 hours to try to get to the bottom of their duplicate charges to me. This has nothing to do with a simple mistake; it has to do with a predatory approach. And I am reporting this fraud on your part to the Federal Trade Commission and the Attorney General of the State of California. Check your statements or better yet, stay somewhere else.

Had a fantastic stay at Pendry in downtown SD. The staff were friendly, welcoming, and helpful. My stay was personalized with the evening turn-down service and extra treats/amenities. The room was spacious and clean. The bed was comfortable and I had a nice city view. Parking is by valet only and is $65 per night. The location of the hotel is excellent and is walking distance to the restaurants/shops in the Gaslamp Quarter and to the waterfront area.