Ciudad de Alcala

Hotels
6.8 (1627 reviews)
Cánovas del Castillo , Alcalá de Henares , es
+34 918 82 47 45

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Affordable rates
Cons:
Cleanliness issues
Old and uncomfortable rooms
Limited amenities

Categories

Cleanliness
5.2
Several reviews mention cleanliness issues and unacceptable conditions.
Service
8.7
Positive feedback on staff friendliness and helpfulness.
Location
8.7
Frequent mentions of great location near transport and amenities.
Room Quality
5.2
Multiple remarks on old furnishings and discomfort in rooms.
Amenities
6.2
Basic amenities noted; some concerns regarding maintenance and modernity.
Value for Money
7.2
Several reviews suggest that the pricing is acceptable given the location.
Food and Beverage
6.2
Lack of food and beverage services mentioned in reviews.
Overall Experience
7
Mixed feelings; some guests found it acceptable, while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:11

Property Description

Modern Design and Free Internet
Experience a blend of modern design and convenience at Ciudad de Alcala. Stay connected with our complimentary internet access while enjoying the contemporary ambiance of our hotel.

Convenient Location
Situated just a leisurely stroll away from the city center, our hotel provides easy access to Alcala's historic sites and attractions. Explore the nearby Parque O’Donell and immerse yourself in the charm of the old city walls.

Comfortable Accommodation
Choose from a selection of bright rooms featuring modern or classic decor, all equipped with air conditioning for your comfort. Whether you prefer a modern aesthetic or a more traditional style, we have the perfect room for your stay.

Book your stay at Ciudad de Alcala now and discover the perfect blend of modern comfort and historic charm.

Important information:

Please note that there a limited number of parking spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

6.8
Based on 1627 reviews
Cleanliness: 5.2
Service: 8.7
Location: 8.7
Room Quality: 5.2
Amenities: 6.2
Value for Money: 7.2
Food and Beverage: 6.2
Overall Experience: 7
C
Carlos • solo_traveller • es
10
2026-08-08 • via Nuitee
J
Juan Manuel • solo_traveller • es
8
2026-08-07 • via Nuitee
C
Chantal • solo_traveller • fr
7
Correct pour une nuit
Pros:

L'accueil du personnel et l'emplacement

Cons:

Fenêtre sur couloir et matelas pas très confortable

2026-08-06 • via Nuitee
Y
Yuksel • solo_traveller • es
10
Recomendó 100%
Pros:

Todo muy limpio

Cons:

La televisión muy antigua para un hotel en pleno centro de la ciudad de Alcalá. Le flata Glamour

2026-08-04 • via Nuitee
F
Favio Alfonso • solo_traveller • co
10
Pros:

Excelente

2026-08-03 • via Nuitee
T
Tamara • couple • es
1
No volver más
Pros:

Lo único? La recepción

Cons:

El colchón te hundes ya que tiene forma de V y las almohada ni que hablar , y en el lavabo había bichillos pequeños , el parking horrible para entrar con un coche grande , muy antiguo todo , para poder fumar tienes que salir a la calle por qué la ventana que tiene da al patio de todos , la cama en la mala ubicación por qué si entra alguien justo la puerta está enfrente de la cama cosa que yo pondría el mueble o algo para si sale alguien de la habitación desde fuera no se vea nada

2026-08-02 • via Nuitee
F
Favio Alfonso • solo_traveller • co
10
Pros:

Excelente atención

2026-08-02 • via Nuitee
A
Abel • solo_traveller • es
7
2026-07-25 • via Nuitee
E
Eduardo Walter • solo_traveller • ar
9
2026-07-24 • via Nuitee
J
JOSE MARIA • solo_traveller • es
10
Pros:

La habitación nueva y super limpia

2026-07-22 • via Nuitee
S
Santiago • solo_traveller • es
6
2026-07-21 • via Nuitee
L
Lucas Rafael • solo_traveller • de
10
foi bem tranquila
Pros:

tudo

Cons:

nada

2026-07-21 • via Nuitee
A
Ana Dalia • couple • es
10
2026-07-20 • via Nuitee
R
Rodriguez • family_with_children • es
10
2026-07-19 • via Nuitee
A
Ahmed • solo_traveller • be
7
2026-07-18 • via Nuitee
S
SUSANA • solo_traveller • es
3
2026-07-18 • via Nuitee
R
RAFIK • extended_group • fr
7
2026-07-18 • via Nuitee
E
Estrella • solo_traveller • es
5
2026-07-17 • via Nuitee
E
Emina • solo_traveller • se
2
Not good.
Pros:

Close to the train station.

Cons:

For the price, it was not worth it. The staff were very unserious, the place felt unsafe, and the rooms are in desperate need of an upgrade. The first room I was given couldn't even be locked. The staff didn't speak any English, so communication was through Google Translate, which felt very unprofessional. I wouldn't recommend this place. You can find much better accommodation in town. Also, for this price, breakfast wasn't even included, which was very disappointing.

2026-07-16 • via Nuitee
C
Cristina • solo_traveller • es
5
Nos alojamos allí con frecuencia y es una pena
Pros:

La ubicación es buena. Tiene aire acondicionado.

Cons:

No hay neverita en las habitaciones de abajo y se oyen ruidos del pasillo de otras habitaciones, el baño es antiguo y se quedaba la cisterna pillada cada dos por tres.

2026-07-15 • via Nuitee