Pets allowed

Facilities

Boat tours nearby
Express check-out
Clubhouse
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Street parking
Concierge service
See all facilities

Review Highlights

Cons:
AC did not work
Staff was not helpful
Prison-like atmosphere
Itchy bites
Poor response to issues

Categories

Cleanliness
4
Guests had concerns about cleanliness, with mentions of itchy bites and a prison-like atmosphere.
Service
2.5
Staff responsiveness and helpfulness were highlighted as major drawbacks by multiple guests.
Location
5
No specific feedback on location provided in the reviews.
Room Quality
4
Guests reported discomfort with AC not working and itchy bites affecting their stay.
Amenities
4
No explicit mentions of amenities, reflected in the mid-range rating.
Value for Money
4
Value for money was perceived negatively due to issues with cleanliness, service, and room quality.
Food and Beverage
4
No feedback provided on food and beverage services in the reviews.
Overall Experience
3.3
Overall guest experience was poor, with multiple complaints about various aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:45

Property Description

Stunning Views and Convenient Amenities
Enjoy the breathtaking views from the terrace and garden while staying connected with complimentary wireless internet access. Take advantage of concierge services and the picnic area, or sizzle up a BBQ at the grill.

Luxurious Guestrooms and Entertainment
Retreat to one of the 102 guestrooms with LED televisions, Select Comfort beds, and premium bedding. Pamper yourself in the private bathroom with complimentary toiletries and relax with flat-screen TVs for your entertainment.

Convenient Location and Transportation
Easily access nearby attractions like Riviera Maya Golf Club and Aktun Chen. With an airport shuttle service available 24/7 and free self-parking, your travels are made hassle-free.

Don't miss the chance to experience luxury and convenience at Anah Suites Tulum by Sunest in Akumal. Book now for a memorable stay!

Important information:

  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.2
Based on 51 reviews
Cleanliness: 4
Service: 2.5
Location: 5
Room Quality: 4
Amenities: 4
Value for Money: 4
Food and Beverage: 4
Overall Experience: 3.3
E
Emmanuel • family
4
Pros:

Ac did not work and staff was not helpful

2025-04-21 • via Nuitee
S
Sandra
2
Pros:

Ugh, felt like being in a prison. No good vibes here. Woke up with itchy bites too. No help from staff with issues.

2025-02-11 • via Nuitee
J
Jon
10
Pros:

Door lock defect

2025-01-10 • via Nuitee
S
Silvia
8
Falta de accesorios de cocina
Pros:

Al ser un departamento, le hacen falta accesorios de cocina básicos como tazas para café, sarten mediano, toalla para la cocina, manteles individuales, escoba, trapeador y cubeta.

2025-01-07 • via Nuitee
A
ARTURO
6
Pros:

No hay una recepción. Nunca vez una persona. No es fácil de entender para mí que soy persona de la tercera edad ya que todo lo hacen por wapsap

2024-11-22 • via Nuitee
J
Josef
2
Pros:

I arrived late at night. The next morning I noticed that the shower was disgustingly dirty, there was mold on the walls around the toilet, and there were cockroaches under the dilapidated cabinets.

I immediately booked at a different hotel and when I requested a refund the management of Anah suites were not willing to refund me, they refused to discuss any further and told me to contact Expedia.

2024-11-16 • via Nuitee
E
Efrain • partner
6
Pros:

Muy dificil la comunicacion con la persona que maneja la propiedad ,ala hora que salimos de la propiedad le mande mensaje y le marque para avisarle y hacerle ver que todo quedo bien y nunca contesto.

2024-11-10 • via Nuitee
J
jonathan de los santos
6
Hermoso lugar pésima atención
Pros:

Llegada fácil y lugar hermoso, la atención es muy mala no había cafetera, dijeron que mandaban una y nunca llegó, no servía el baño principal y tampoco fueron a repararlo, el baño de visitas tenía fuga y el área de grilla estaba sucia, llena de hojas y carbón, muy mala agua de la alberca como que si no les importara. Ojalá cambien de admin pronto por que el lugar si vale la pena.

2024-09-08 • via Nuitee
L
Leslie
6
Pros:

Is very safe and quiet. Beautiful neighborhood

2024-08-20 • via Nuitee
S
Sindri • partner
8
Pros:

Linda habitación, muy limpia y cómodo. Solo que en las fotos se muestran espacios como una cocina y estancia que no tuvimos.eria bueno especificar que nos darian un cuarto como de hotel. No tiene refri ni cafetera. Al llegar nos podieron un depósito de 5,000.00 pesos que no se mencionaba en expedia. Igual nos lo regresaron pero hubiera sido mejor tener la información completa antes de elegir.

2024-07-19 • via Nuitee
C
chris
10
Pros:

Beautiful and clean... Great area...

2024-07-10 • via Nuitee
T
Tonia • family
2
Pros:

I did not have any hot water or towels , when I was communicating to tell them that they told me the water was hot enough and stop responding to me.

2024-06-19 • via Nuitee
D
Daniel
4
Pros:

Asked for fresh towels never got any

2024-04-12 • via Nuitee
A
Alvaro • partner
10
Pros:

Recomendado

2024-04-08 • via Nuitee
S
Saray • family_with_children
10
Pros:

Love it happy I didn’t go with the previous reviews hehehe. They did have hot water and a helpful person. Many things were processed via WhatsApp but super helpful and quick.

2024-04-05 • via Nuitee
L
Leslie
4
Pros:

Nice neighborhood

2024-03-26 • via Nuitee
S
Scott • family
8
Pros:

Check in was a bit more difficult than I thought necessary, otherwise a nice place!

2024-03-24 • via Nuitee
M
miguel angel • family
4
Pros:

No servia bien el excusado no habia jabon para manos ni para la ducha

2024-03-01 • via Nuitee
E
Eric Christian Bernstorff • partner
10
Pros:

Muy bonita

2024-02-22 • via Nuitee
M
Meagan • partner
6
Pros:

The private pool attached to our unit we rented was disgusting, we asked to have it refilled and cleaned, however we were ignored.
We loved the pool. Had a great time, would rent from another unit next time in the same location.

2024-02-21 • via Nuitee